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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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DigitalVoice
Vonage Forum Master
Vonage Forum Master


Joined: Dec 14, 2004
Posts: 162
Location: Phoenix

PostPosted: Sun Feb 13, 2005 8:13 pm    Post subject: Reply with quote Back to top

scummings wrote:
If you have it set up that way, it *SHOULD*, yes -- part of the QoS features -- but if you have it somewhere else in your setup, it could impact speed, I know a couple people that have it set up differently that had connectivity/Voice problems when the connection was extremely active.

Was just curious.

Smile

--SC--


I have it setup first after my cable modem. I read this is the best setup for optimum bandwidth.

Today, all my calls dropped after 8 minutes or so. But this time I do what the Vonage Tech suggested: I tell the person I talked with to "STAY ON THE LINE" if the line drops. Within 20-30 seconds, the line resurrects.

But that it is a pain still.

And where's my Anonymous Call Rejection ??!?!?!?!
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winger
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 12, 2004
Posts: 115

PostPosted: Sun Feb 13, 2005 11:14 pm    Post subject: Reply with quote Back to top

scummings wrote:
If you have it set up that way, it *SHOULD*, yes -- part of the QoS features -- but if you have it somewhere else in your setup, it could impact speed, I know a couple people that have it set up differently that had connectivity/Voice problems when the connection was extremely active.

Was just curious.

Smile

--SC--
Again, it "should" but maybe does not work 50% of the time. Try this - download a couple of games from CNET and start up a large file upgrade to some website. Maybe send a 2 or 3MB picture thru your email. While both are occurring, try making a call to your boss and try to have a meaningful conversation. Probably would not sound too good both ways (inbound and outbound). Point, the QOS feature in the current routers are likely needs more work.
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DigitalVoice
Vonage Forum Master
Vonage Forum Master


Joined: Dec 14, 2004
Posts: 162
Location: Phoenix

PostPosted: Tue Feb 15, 2005 11:09 pm    Post subject: So long. Reply with quote Back to top

That's it, I've had enough.

As I was talking with Cox to transfer my service the line dropped 3 times!!! The guy was just laughing is brains out.

Fortunately, I gave him my number so he could call me back (I got used to this).

Last I spoke to CableAmerica (the ISP) they said their network was fine and said Vonage is the problem.

Vonage said the problem is my ISP.

I say enough.
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moredelays
New Forum Member
New Forum Member


Joined: Feb 16, 2005
Posts: 4

PostPosted: Thu Feb 17, 2005 10:15 am    Post subject: Reply with quote Back to top

I am responding to the person who posted:

"Admittedly, Vonage is understaffed for its own success right now, but the company is hiring 600 additional staff to improve customer service. That sounds to me like the company knows what it needs to do to serve its customers and is trying very hard. "

That's what we're all being told. That's no excuse for bad service. If they're taking the money of all the new people signing up, they have a duty to hire the additional staff they need quickly and to train them properly. If they can't handle the amount of calls coming in, then they should stop adding new customers until they can fix the problem.

And the reason so many people are griping in this forum is because it's the only place they can be heard. Customer service doesn't listen (that is, if you can reach tyhem.) And as we all know, Vonage employees troll the postings as they often post responses. So maybe if they read the same postings over and over, they'll do soemthing about it.

Anyone tried the ATT Voip service? Please let us know.
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BBrown
Moderator
Moderator


Joined: Feb 12, 2005
Posts: 5

PostPosted: Thu Feb 17, 2005 10:24 am    Post subject: Reply with quote Back to top

moredelays wrote:
That's no excuse for bad service. If they're taking the money of all the new people signing up, they have a duty to hire the additional staff they need quickly and to train them properly. If they can't handle the amount of calls coming in, then they should stop adding new customers until they can fix the problem.

And the reason so many people are griping in this forum is because it's the only place they can be heard. Customer service doesn't listen (that is, if you can reach tyhem.) And as we all know, Vonage employees troll the postings as they often post responses. So maybe if they read the same postings over and over, they'll do soemthing about it.

Anyone tried the ATT Voip service? Please let us know.


Before posting again, please read the rules for this forum at http://www.vonage-forum.com/ftopic1878.html.

They say in part,
Quote:
Although we are a very open forum, postings that appear to be out-right negative, with clearly no sought for a solution in the post, will be moderated if need be. If you are looking for help, we are here to help. If you are looking to rant and only rant, please look elsewhere.

Postings with links or comments regarding other Voip companies that are clearly off topic will be moderated at will.


Thanks for your cooperation.

BBrown
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palbri
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Joined: Feb 09, 2005
Posts: 6
Location: VT

PostPosted: Thu Feb 17, 2005 10:27 am    Post subject: Reply with quote Back to top

moredelays wrote:
I am responding to the person who posted:

"Admittedly, Vonage is understaffed for its own success right now, but the company is hiring 600 additional staff to improve customer service. That sounds to me like the company knows what it needs to do to serve its customers and is trying very hard. "

That's what we're all being told. That's no excuse for bad service. If they're taking the money of all the new people signing up, they have a duty to hire the additional staff they need quickly and to train them properly. If they can't handle the amount of calls coming in, then they should stop adding new customers until they can fix the problem.
Anyone tried the ATT Voip service? Please let us know.


Vonage is currently *training* the new hires which takes 3-4 weeks. Yes, the hiring process is still ongoing. They are responding to the needs of their customers as best and as quickly as they can. However, it takes "capital" to add new employees and that "capital" is acquired with new subscriptions. It is a bit of a Catch-22 situation, but it is being addressed.

I am willing to be patient with Vonage. Smile
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DigitalVoice
Vonage Forum Master
Vonage Forum Master


Joined: Dec 14, 2004
Posts: 162
Location: Phoenix

PostPosted: Thu Feb 17, 2005 10:49 am    Post subject: Reply with quote Back to top

I am also hanging on to my Vonage account. I still believe the problem was with my ISP. I give Vonage the nenefits of the doubt.

To prove this, I switched ISP (from CableAmerica to COX) and kept Vonage but at $14.95 instead. Cox is more expensive but they also offer Digital Telephone. Their setup is different; it isn't Voip but uses a portion of the cable's bandwidth for the phone. So I'll able to compare.

I want to keep Vonage partly because I transferred my existing number there and long distance rates are unbeatable. Cox representative said I can't transfer my existing number once it is with Vonage. I don't think this is true but I didn't care.
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winger
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 12, 2004
Posts: 115

PostPosted: Fri Feb 18, 2005 1:54 am    Post subject: Reply with quote Back to top

Here is a thought. If the weakest point in the "chain" of how Voip works is the INTERNET path between your home and the Voip PROVIDER's gateway, then I would assume Comcast's CallVantage has a clear potential advantage over Vonage in that Comcast undoubtedly has the ability to give Voice packets highest priority in the path between one of its CallVantage customers to it's Voip gateway vs. Vonage is at the mercy of whichever carrier a subscriber uses. Does this make any sense?
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DigitalVoice
Vonage Forum Master
Vonage Forum Master


Joined: Dec 14, 2004
Posts: 162
Location: Phoenix

PostPosted: Mon Feb 21, 2005 11:51 pm    Post subject: Changed ISP Reply with quote Back to top

Because I assumed Vonage wasn't at fault I switched ISP.

My previous provider, CableAmerica, provided 3 Mbps downstream, 400-500 Kbps upstream with 80-90 % QoS. Looks great on paper.

My current provider, Cox, gives me 300-400 Kbps downstream, 400-500 kpbs upstream with 50% QoS.

So am I getting way way less downstream bandwidth with Cox - but my calls do not drop as often! I do experience weirdnesses like echo, choppiness, and noise. Cox costs more than CableAmerican though and I get less bandwidth for my regular internet.

(side note: the tech who installed my Cox cable at home said my Voip could be throttled down if I used too much bandwidth. I said what?? 50 kbps is nothing. He said that it competes with their own phone service. Hummm).

Bottom line... Whatever I do my calls drop, or the quality suffers. I am going back to regular phone services.

But like Arnold said: I'll be back.
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DSLOAN
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 17, 2005
Posts: 10

PostPosted: Tue Feb 22, 2005 3:35 pm    Post subject: Reply with quote Back to top

what modem are you using. Allot of people are having trouble with the Toshiba 1100, since I switched to a Motorola 5100 all my problems are gone
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