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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
...

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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

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Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
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vonage? I have
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...

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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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Canada. they
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...

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On Jul 17, 2016 at 23:42:46


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DigitalVoice
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PostPosted: Wed Feb 09, 2005 9:14 pm    Post subject: Reply with quote Back to top

reebok wrote:
are you going to give a new device a shot? (linksys RT31P2) just wondering, no clue if that'll help or not.


I'm with you on this one. I asked the tech and he said that it would change nothing - since the problem is with my ISP.

He did recommend that I lower my bandwidth (it's now 50 kbits) but that means lowering the quality. Audio is already pretty noisy so going down is not an option for me. Plus my measured bandwidth is 4 Mbits/400 kbits so...

I don't know where to go from here.
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reebok
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PostPosted: Wed Feb 09, 2005 9:18 pm    Post subject: Reply with quote Back to top

oh give me a break, I've seen people say the moto or cisco looks funny and they get a new one. I can't believe that's not one of the first things they tried. I'd call again and get someone to send me a new one.

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mbhn5204
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PostPosted: Wed Feb 09, 2005 9:22 pm    Post subject: Reply with quote Back to top

OK! You could be experiencing a lot of packet loss, But more likely High Latency. High Latency is when it takes too long for the data to be transmitted over your ISP's network. From what I read here, I think this likely.

A slowdown of data transfer could also be caused by internet congestion, heavy bandwidth usage, gaming, or file sharing. There is a Voip speed test listed in the main menu to your left. Use it.

If the upload or download speed is slower than your ISP's advertised speed you may be experiencing internet connectivity problems. If this is true, than your phone adapter is shuting down because it can't keep a connection to your ISP long enough to make a phone call.

Phew! Did that make any sense?
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DigitalVoice
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PostPosted: Wed Feb 09, 2005 11:13 pm    Post subject: Reply with quote Back to top

reebok wrote:
oh give me a break, I've seen people say the moto or cisco looks funny and they get a new one. I can't believe that's not one of the first things they tried. I'd call again and get someone to send me a new one.


No really. This time I must admit it is probably my ISP, not Vonage or the Motorola that's at fault. All my neighbors have switched from CableAmerica (old wiring) to Cox (fibre optics). Hint.

I think I should jump ship and go with Cox. It's more expensive though. And they offer digital telephone as well (not Vonage) that is 100% reliable - so my neighbors say.

I wish Vonage became an ISP. Or maybe not.
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DigitalVoice
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PostPosted: Wed Feb 09, 2005 11:32 pm    Post subject: Reply with quote Back to top

mbhn5204 wrote:
OK! You could be experiencing a lot of packet loss, But more likely High Latency. High Latency is when it takes too long for the data to be transmitted over your ISP's network. From what I read here, I think this likely.

A slowdown of data transfer could also be caused by internet congestion, heavy bandwidth usage, gaming, or file sharing. There is a Voip speed test listed in the main menu to your left. Use it.

If the upload or download speed is slower than your ISP's advertised speed you may be experiencing internet connectivity problems. If this is true, than your phone adapter is shuting down because it can't keep a connection to your ISP long enough to make a phone call.

Phew! Did that make any sense?


That's exactly what the Vonage Tech said. We ran the test you mention and we experienced the bottleneck right at that very moment. Because upstream throughput is less than downstream this explains why I can hear THEM but they can't hear ME when bottlenecks occur.

The tech said that the connection should remain alive for at least 1 minute before terminating when the Motorola device starts flashing (attempts to re-connect).

Perhaps I have a bad splitter somewhere. My Cable Network/ISP had to replace a splitter last year because it had gone bad. Or my modem is busted? Or the router? Or I have a loose cable somewhere? Or someone is getting on my wireless network and stealing my bandwidth? Or I have a virus?

Maybe termites are eating away my wires. What else?

Voip isn't going to supplant POTS any time soon.
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mbhn5204
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PostPosted: Thu Feb 10, 2005 1:03 am    Post subject: Reply with quote Back to top

I'm glad that you have come to a conclusion on this matter. My guess would still be CableAmerica, but without testing it remains a guess. Good luck!
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scummings
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Joined: Feb 08, 2005
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Location: Livonia, Michigan USA

PostPosted: Sat Feb 12, 2005 3:08 pm    Post subject: A thought... Reply with quote Back to top

One thing you may want to consider when your calls are dropped...

How busy is your internet connection? If you have 6 computers, all doing some heavy down-streaming, that may interfere with your connection with Vonage's servers. In my house, we have 3 computers, a couple of lappys and a PDA or two, and when all of them are busy on the net, I do notice a little bit of a problem.

Just my two cents... Wink

--SC--
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DigitalVoice
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PostPosted: Sat Feb 12, 2005 8:23 pm    Post subject: Re: A thought... Reply with quote Back to top

scummings wrote:

How busy is your internet connection? If you have 6 computers, all doing some heavy down-streaming, that may interfere with your connection with Vonage's servers.
--SC--


Because the Motorola device is the first router connected to my cable modem I was under the impression that it would "reserve" bandwidth for Voip traffic. All my other PC's (3 + 1 laptop) shouldn't affect my call - right?

I've almost decided that the problem is my internet provider. And I consider switching from CableAmerica to COX. COX bundles cable TV/High speed internet/digital telephone. They are more expensive, but - as with anything else - you get what you pay for.
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winger
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Joined: Aug 12, 2004
Posts: 115

PostPosted: Sun Feb 13, 2005 1:25 am    Post subject: Re: A thought... Reply with quote Back to top

[quote="DigitalVoice"]
scummings wrote:

How busy is your internet connection? If you have 6 computers, all doing some heavy down-streaming, that may interfere with your connection with Vonage's servers.
--SC--


Because the Motorola device is the first router connected to my cable modem I was under the impression that it would "reserve" bandwidth for Voip traffic. All my other PC's (3 + 1 laptop) shouldn't affect my call - right?

quote]Ideal world yes, but these MOT and LInksys devices are NOT perfect. Even downloading or uploading one large bandwidth-hogging file will result in some choppiness to your voice quality. That is guaranteed from my observations with both the Moto MTA and the Linksys RT31P2
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scummings
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PostPosted: Sun Feb 13, 2005 7:57 pm    Post subject: Reply with quote Back to top

If you have it set up that way, it *SHOULD*, yes -- part of the QoS features -- but if you have it somewhere else in your setup, it could impact speed, I know a couple people that have it set up differently that had connectivity/Voice problems when the connection was extremely active.

Was just curious.

Smile

--SC--

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