Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

MichaelMub Posted:
PORN...
In The Forum:
Vonage
Topic:
The best pron
On Dec 04, 2016 at 10:22:56

Dwightkaw Posted:
kredyt bez
zaświadcze
24; kredyt bez
zaświadcze
24; o dochodach
...

In The Forum:
Vonage
Topic:
kredyt bez zaświadczeń
On Dec 03, 2016 at 03:27:10

Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
spalten
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 09, 2003
Posts: 20

PostPosted: Wed Aug 20, 2003 9:32 am    Post subject: Voicemail out going message GONE! Reply with quote Back to top

last night a friend called and said my Voicemail is not working correctly. When the VM picks up, it just beeps, no out going message. I test myself and find the same thing. I wait to this morning (hoping the problem would just fix itself) and same problem. I called tech support they have no idea why it happened. I re-recorded my outgoing message and now that message does work correctly.

Did anyone else have this problem, or am I the only lucky one?

Thanks,
Steven
View user's profile Send private message Visit poster's website
whutsupdoc
Vonage Forum Senior
Vonage Forum Senior


Joined: Apr 29, 2003
Posts: 106
Location: Sioux City, Iowa - USA

PostPosted: Wed Aug 20, 2003 9:35 am    Post subject: Reply with quote Back to top

i think maybe i seen somethign about this if you try to setup those alternate greetings.. maybe reset all greetings to default and see what happens

_________________
-- Matt
View user's profile Send private message
qposner
Vonage Forum Junior
Vonage Forum Junior


Joined: 1058492018
Posts: 27

PostPosted: Wed Aug 20, 2003 10:44 am    Post subject: Reply with quote Back to top

Same thing is happening to me.
View user's profile Send private message
NoVA1
Full Forum Member
Full Forum Member


Joined: Jul 30, 2003
Posts: 40
Location: Northern Virginia (DC Metro Area)

PostPosted: Wed Aug 20, 2003 11:05 am    Post subject: Reply with quote Back to top

Experienced exactly the same problem yesterday (8/19/2003)

Didn't have the patience (or time) to deal w/ tech support so I just re-recorded a new greeting ... which immediately starting working fine. (and still is 18 hours later)

BTW, I didn't ever use or even setup any of the more "advanced" greeting options.

Guess our old greetings were just "lost"
View user's profile Send private message
Laureltn
Vonage Forum Master
Vonage Forum Master


Joined: Aug 19, 2003
Posts: 220

PostPosted: Wed Aug 20, 2003 12:19 pm    Post subject: Us Too Reply with quote Back to top

After reading this, I decided to try ours. (Still don't have the POTS disconnected, so not getting voice mail yet) It was gone, just as described. I've re-recorded it. Will see how long it sticks.
View user's profile Send private message
tjls
New Forum Member
New Forum Member


Joined: Aug 14, 2003
Posts: 3

PostPosted: Wed Aug 20, 2003 2:40 pm    Post subject: It's not "gone", it's replaced with junk. Reply with quote Back to top

If your voicemail outgoing message is "gone" like this, as it turns out, it's *not* actually gone. If you had no outgoing message, the caller would get a generic greeting that said that you were unavailable and to leave a message at the beep.

That would be reasonable and would not confuse callers so that they just went away.

Instead, for the customers who have been impacted by this voicemail system failure, the outbound mesage has been *replaced* by a 30-second sequence of beeps every 2 seconds. And, unfortunately, Vonage has not seen fit to admit that this is going on, e.g. by posting a service advisory or by telling customers that they will need to re-record their outbound messages in order to have callers not become bewildered and hang up when calling them.

Another option would simply be to reset the voice mail boxes impacted, or reset their settings and messages. Every voicemail system in widespread use supports this.

Anyway, if someone trying to call you reports that you're in this situation, don't assume your greeting's just "gone" and that callers will get the generic greeting and get you a message -- you need to rerecord it yourself, immediately, since it looks like Vonage is not (yet?) doing what they need to do to fix it for you.
View user's profile Send private message
qposner
Vonage Forum Junior
Vonage Forum Junior


Joined: 1058492018
Posts: 27

PostPosted: Thu Aug 21, 2003 12:51 pm    Post subject: Reply with quote Back to top

I re-recorded my message and it was working fine. I just called home to make sure its working and NOW there is no message and NO beep. I'm starting to think I may have to go back to Verizon. I do NOT want to do that, but Vonage just isn't reliable.
View user's profile Send private message
spalten
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 09, 2003
Posts: 20

PostPosted: Thu Aug 21, 2003 1:15 pm    Post subject: Reply with quote Back to top

qposner wrote:
I re-recorded my message and it was working fine. I just called home to make sure its working and NOW there is no message and NO beep. I'm starting to think I may have to go back to Verizon. I do NOT want to do that, but Vonage just isn't reliable.


I am having the same problem. I sat on hold for 30 mins and the tech support guy sent my problem to the voice mail team. So for now I have my Vonage phone forwarded to my cell phone because I am waiting for an important message. NOT GOOD!
View user's profile Send private message Visit poster's website
Bill
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 06, 2003
Posts: 21
Location: Chicago

PostPosted: Fri Aug 22, 2003 7:30 am    Post subject: This happened to us, too Reply with quote Back to top

After having received several voicemail messages where the caller just hangs up, and in one case someone repeats, "Hello?", on a hunch I checked my outgoing voicemail greeting. You guessed it-- nothing. The "review your greeting" prompt resulted in "record a new greeting" beep, which I did.

One wonders if my greeting was somehow corrupted in the system, why it didn't go to a generic greeting. My very strong suspicion is that these callers were met with silence. That's a bad thing.

I guess I'll be checking my outgoing greeting every few days, but Vonage might want to look into the technical aspects of falling back to the generic greeting when a customer greeting becomes damaged or corrupted.
View user's profile Send private message Send e-mail Visit poster's website
Mhammer
Guest





PostPosted: Fri Aug 22, 2003 8:32 am    Post subject: Voice mail issues Incoming call woes Reply with quote Back to top

I have been using Vonage for about two weeks now. The first 3 days I thought I had found a new best friend. Now, I am afraid that I am in a nightmare.

I set Vonage up as my business line. After the third day I was unable to access my voicemail because they said my password did not match. I inquired to tech support via email and phone. Of course I got no return call but they did send me an email saying they had opened a trouble ticket. Hooray for the company that sold Vonage their CMS at least that service works. I have sent numerous other emails inquiring as to the status of this but have gotten no response, and now more than a week later I still cant check my messages although I do get emails notifying me that I have new voicemails that I cant check.

To further compound my problems my Vonage line does not get incoming calls so anyone who calls me on this line can not get through to me.

I guess the only thing that gives me solice is that Vonage appears to be willing to use its own service. I believe this to be the case because everytime I call to the Corporate office to try and get help they have huge problems with their own phone system. A couple of days ago the main line was down and the only line I could get through on was the line to the PR department (there is a job I would not want). I spoke with the lady there and she was surprised at the problems I was having and had not heard of anyone else having problems with the service. At least I know Vonage hired the right person for the PR department, someone who can outright lie and sound sincere. I am sure she will be very busy over the coming months.
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New tplink
New Today 3
Yesterday 8
Total 99012

Who Is On Site
Visitors 97
Members 0
Total 97


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.79
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.70 Seconds and 580 Pages In The Last 60 Seconds
The Vonage VoIP Forum