Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Michaelmek Posted:
www.youtube.com/wa
tch?v=BxN_Dup4RkM
...

In The Forum:
Hard Wiring - Installation
Topic:
посыл&
On Nov 22, 2017 at 20:14:20

ElalfZek Posted:
michael kors
backpacks Actress
Rosario Dawson was
recently spotted
greeting
...

In The Forum:
Hard Wiring - Installation
Topic:
michael kors bags 650732700
On Nov 21, 2017 at 05:42:42

ElalfZek Posted:
cheap coach purses
Some sections are
fairly sound,
nevertheless the
general
...

In The Forum:
Hard Wiring - Installation
Topic:
mcm shoulder bag 761727408
On Nov 19, 2017 at 02:16:33

mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
Author Message
dabones
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Sun Feb 06, 2005 1:35 pm    Post subject: Customs Charge Duty on Vonage Adaptor for anyone? Reply with quote Back to top

when i signed up last month, I had some issues recieving my adaptor from Vonage, anyways, when I finaly did get it, I had to pay $12.25 COD to the UPS driver.
I called Vonage about this and they said that since it had been expetited overnight that UPS charged me an aditional charge, the UPS man said it was Duty from Customs cuz the product came from the US..

I got Vonage to credit me back teh $12.25 tho, and they gave me a free month too, cuz it took longer than the posted 5-7 days.. supposedly it had bever been shipped, thats why it was expedited overnight, but when I checked the shipping tracking online, the one I got was the one that was sent teh day after I ordered.. so some funky things happening there, but ehhh, I have what I wanted so I'm happy..
View user's profile Send private message
coolspot
Vonage Forum Senior
Vonage Forum Senior


Joined: Nov 26, 2004
Posts: 91

PostPosted: Sun Feb 06, 2005 2:39 pm    Post subject: Reply with quote Back to top

I ordered the Vonage adapter months ago and I didn't pay any customs. However I didn't request expedited shipping... just the regular shipping whatever it was.
View user's profile Send private message
DarKev
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 25, 2005
Posts: 336
Location: Gatineau, QC

PostPosted: Sun Feb 06, 2005 6:29 pm    Post subject: Reply with quote Back to top

I did not pay duty on mine either, but I do know of someone who was recently sent a bill from Canada Customs asking for duty money on a Vonage terminal. He runs a business and chose the Vonage Business version. His ATA was delivered by DHL, not UPS.

Here's the scoop. Due to the Free Trade Agreement between Canada and the USA, there is no duty on electronic equipment that is manufactured in either Canada or the US. Since the LinkSys ATAs are made in the US, there would not be a duty charge on them.

Let's hope you are not sent a duty charge by Customs for this. Vonage needs to ensure that they let UPS or DHL or whomever they are dealing with know that these boxes are not being purchased. They are loaning them to customers, and they are to be sent back when you cancel your service. They also need to get this straightened out because electronic equipment should never have duty charges as mentioned above. Only if it was manufactured in Japan or some other country, would you pay duty on electronics between Canada and the US. This is one of the good things that came out of the Free Trade Agreement! If anyone else has this happen, I would fight it. Don't just send the government the money.
View user's profile Send private message
jloassbang
New Forum Member
New Forum Member


Joined: Feb 06, 2005
Posts: 1

PostPosted: Sun Feb 06, 2005 10:21 pm    Post subject: Canada Customs blows Reply with quote Back to top

Canada Customs love to charge tax. I got taxed on blank checks Bank Of America sent me. Hard to believe but all you can do is refuse. Disputing a charge with Canada Customs will take a year of your time. Canada Customs is a serious problem and I have to agree with the Americans that the Canadian system needs an overhaul or we should just close the border completely. Putting up with the nonsense is not something anyone should have to do.
View user's profile Send private message
DarKev
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 25, 2005
Posts: 336
Location: Gatineau, QC

PostPosted: Mon Feb 07, 2005 12:42 am    Post subject: Re: Canada Customs blows Reply with quote Back to top

jloassbang wrote:
Canada Customs love to charge tax. I got taxed on blank checks Bank Of America sent me. Hard to believe but all you can do is refuse. Disputing a charge with Canada Customs will take a year of your time. Canada Customs is a serious problem and I have to agree with the Americans that the Canadian system needs an overhaul or we should just close the border completely. Putting up with the nonsense is not something anyone should have to do.


Why would Customs have anything to do with cheques that you received from the Bank of America? Are you mixing them up with Canada Revenue Agency? Those are two totally separate departments of the federal government.

Charges for duty are easily wiped out if you give a legitimate explanation to them. I think Vonage should be the ones explaining it though. How are they to trust the person receiving it? If you send the form in, write on it that you received the electronic equipment as a gift, because really you are not paying for it, it is a gift until you send it back with no money. Vonage would need to declare to Customs what they are sending. They need to supply the dollar amount, and they also need to supply information such as "GIFT", "REPAIR RETURN", etc. Customs does not charge duty on stuff like this. It's not really Customs that is charging, it is UPS or DHL, whichever company delivered the goods. The delivery company sent this paperwork to Customs based on the information they received from Vonage. This is why you should contact Vonage and ask them to clear it up for you, and they should not be doing this to other customers either!

I had another friend sign up tonight. I just hope when he gets his equipment that he will not have to contend with this duty stuff. If he has trouble like this I will be sure that he calls them and gets it straightened out. If Vonage doesn't know what to do, then call UPS and explain the situation to them. They are the ones who issued the Customs paperwork.
View user's profile Send private message
odinyvr
Full Forum Member
Full Forum Member


Joined: Feb 07, 2005
Posts: 53
Location: Vancouver, BC

PostPosted: Mon Feb 07, 2005 2:45 am    Post subject: Reply with quote Back to top

Part of the COD was a UPS charge for Brokerage fees. I used to work for the company and had to deal with these charges all the time. Due to NAFTA, there may not be any duty charged but there is GST on most imports. For calculating the GST and collecting it, UPS charges a Brokerage Fee, usually a big chunk of the COD. This usually applies to packages shipped their Standard service, however on items shipped Expedited or Express the brokerage fee is included in the shipping fee but GST still has to be collected. Because UPS operates their own brokerage, they are responsible for collecting the GST on packages that pass through their system without a Customs Broker. Two ways to avoid the Brokerage Fee is to clear the package at customs yourself, which can take several hours of your time, or send USPS.
View user's profile Send private message
dabones
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Mon Feb 07, 2005 11:20 am    Post subject: Reply with quote Back to top

The day it was delivered I was not home, (on a side note, I told Vonage I would not be home that day adn to ship it to a different address, since they were supposedly 'overnighting' it to me, anyways, they didnt' send to my parents, they sent to me ad I wasnt' home, UPS left a paper on my door saying they missed me) well, this paper did say GST on it beside the COD amt of $12.25..
It's all good, Vonage credited it back to me on my next bill.. they didnt 'now where it came from, he was making excuses, but I dont' care, as long as I didn;t have to pay for it..


I bought a Digital Camera off ebay once, and about a week after I got it, I got a bill from Customs for about 8 bucks for duty.. freaking customs..
View user's profile Send private message
DarKev
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 25, 2005
Posts: 336
Location: Gatineau, QC

PostPosted: Mon Feb 07, 2005 6:58 pm    Post subject: Reply with quote Back to top

dabones wrote:
I bought a Digital Camera off ebay once, and about a week after I got it, I got a bill from Customs for about 8 bucks for duty.. freaking customs..


Yeah, it is a drag, but remember electronics manufactured in the US are duty free. They make millions per year off of people who are not aware of that fact. I bought 2 computer systems from Gateway 2000. That was back in the day when they were awesome machines and built with good quality. Smile I still have the monitor! I was not charged any duty on the computer at all, because it was made in the USA. The only thing they charged me duty for were the speakers that they sent me, because the speakers were made in Japan. If I had known that, I probably would have shopped here for the speakers and avoided the damn custom's fees. Oh well.
View user's profile Send private message
dabones
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Tue Feb 08, 2005 6:43 pm    Post subject: Reply with quote Back to top

this camera was built in Japan, and actually had Japanese writing on it, but it was owned by someone in California, and they shipped it to me, so I guess being built out of the US I would have had to pay regardless..

its' nice when you get the person to write "Gift" on the customs declaration.. Smile lol.. thats what usually happens..
View user's profile Send private message
coolspot
Vonage Forum Senior
Vonage Forum Senior


Joined: Nov 26, 2004
Posts: 91

PostPosted: Thu Feb 10, 2005 12:50 am    Post subject: Reply with quote Back to top

Just got a Bluetooth headset from the US.

The headset is worth 93.00CDN but I was taxed only 23.99. In the end I paid ~1.50 in taxes + 5.00 custom handling fee. Geez, the fee was more than the tax itself!

Oh well, I'm pretty happy I wasn't taxed on the full amount of the item... muwhahaha...
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.24 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum