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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » VoIP Feature Wish List
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Beelzebub
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Joined: Jul 09, 2005
Posts: 25

PostPosted: Sat Jul 09, 2005 9:45 pm    Post subject: Re: ACR Reply with quote Back to top

zukdj wrote:
I've seen it said that you can actually get a Vonage rep to turn on ACR, what does it take to get that done? An act of Congress? I am getting calls at 2-3-4AM that are simply a beeping noise when I pick up the phone. I don't have the luxury of turning the phone off because of elderly parents and sick family members. The ACR needs to be put in place, we have been promised this service for months but it has never come to fruition. Vonage needs to get off their duffs and make this happen for once and for all. Sun Rocket sent me an offer this week of $199 per year, thats roughly $16.59 per month and they offer way more services than Vonage including ACR.....crap or get of the pot Vonage!


does Sun Rocket offer Caller ID Configuration?
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Myrtle
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Joined: Oct 21, 2005
Posts: 2

PostPosted: Fri Oct 21, 2005 11:00 pm    Post subject: Re: Free CALL BLOCK or Call Screening or Privacy Manager or Reply with quote Back to top

pankej2000 wrote:
http://phonetray.traysoft.com/downloads.htm#free


Hello. I am running Vonage with a high-speed internet cable service. I downloaded phonetray but I think I'm doing something wrong or maybe it's only for dial-up modems? If you can offer any help on phonetray with Vonage on a high-speed cable internet connection, I'd be so appreciative. Thanks.
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ixnas
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Joined: Oct 22, 2005
Posts: 2

PostPosted: Sat Oct 22, 2005 2:52 pm    Post subject: Caller ID block Reply with quote Back to top

Does anyone know a way to configure the RTP300 to get the caller ID data on my PC? I talked with Vonage and was told that it's not possible. I can get the data on my regular phone so I know the data is there. But when I connect it to a caller enabled modem on my PC all I get is ring, ring on the hyperterminal. Any help would be appreciated.
thanks,
Joe
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ixnas
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Joined: Oct 22, 2005
Posts: 2

PostPosted: Sat Oct 22, 2005 3:14 pm    Post subject: Caller ID Reply with quote Back to top

otaku wrote:
Quote:
This is just a major oversight. I had to sign up and use it before I realized it was that lacking.


RTFM before you sign up. Vonage clearly states all of the available features...so it was your fault you signed up before fully informing yourself.

Caveat emptor.


Yes they said caller ID was included now they tell me that it's not available on my PC.
Joe
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kd1s
Vonage Forum Senior
Vonage Forum Senior


Joined: Jan 13, 2005
Posts: 78
Location: Providence, RI

PostPosted: Sat Oct 22, 2005 3:38 pm    Post subject: Vonage ACR Reply with quote Back to top

It's been promised now for almost a year. I'm sorry, it isn't so hard to implement as you just intercept privacy marked calls and divert them to an intercept advising the caller to hang up, dial *82 and the number.

I'm calling Vonage now and asking about it for the umpteenth time.
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otaku
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Feb 02, 2005
Posts: 318
Location: Orlando, FL

PostPosted: Sat Oct 22, 2005 4:36 pm    Post subject: Re: Caller ID Reply with quote Back to top

ixnas wrote:
otaku wrote:
Quote:
This is just a major oversight. I had to sign up and use it before I realized it was that lacking.


RTFM before you sign up. Vonage clearly states all of the available features...so it was your fault you signed up before fully informing yourself.

Caveat emptor.


Yes they said caller ID was included now they tell me that it's not available on my PC.
Joe


I am sorry, nowhere does Vonage say you can view your caller ID information on your PC. It says Caller ID is included, and it is. You get caller ID information on your telephones, just like you do with POTS.

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Myrtle
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Joined: Oct 21, 2005
Posts: 2

PostPosted: Sat Oct 22, 2005 5:42 pm    Post subject: Re: Free CALL BLOCK or Call Screening or Privacy Manager or Reply with quote Back to top

pankej2000 wrote:
http://phonetray.traysoft.com/downloads.htm#free


Thank you for the link you sent to phone tray. I installed it and it is picking up the internal modem in my PC and not associating itself with vonange. Sad If you have any tips on how to get it in sync with Vonage I would be so appreciative. Thank you so much.

Myrtle
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skdvr369
Vonage Forum Associate
Vonage Forum Associate


Joined: Nov 02, 2005
Posts: 10

PostPosted: Wed Nov 02, 2005 9:41 am    Post subject: M$ Fax service gives caller id Reply with quote Back to top

This may or may not be helpful. I too would love ACR, and was told by Vonage it would be coming this fall, we'll see. My problem was anonymous fax calls, and I don't have a fax machine. In desparation to stop them, I activated the fax service on my PC to capture some of the offenders and opt out. Call volume reduced but not eliminated (unfortunately my number is listed as a fax number on a website that is up even though the company no longer exists and I can't get it taken down, so I guess it is being 'harvested')

A side effect is that the caller ID (if it exists) is showing up on my pc every time the phone rings when the fax monitor service is running, and it is already built into Windows.

One more issue, which speaks to call blocking, is that some of these junk faxers have spoofed their caller id to show something like 19999999999 or some other useless number. I'm guessing ACR won't work on that, need something more aggressive like call block/allow, ideally activated by a button push on the phone right after a call.

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Vonage since 4/04, RTP300 in DMZ on DI-624.
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Igel
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Joined: Nov 15, 2005
Posts: 4

PostPosted: Wed Nov 16, 2005 10:59 am    Post subject: Reply with quote Back to top

ACR now! Rolling Eyes

I am not buying the E911 excuse. This has apparently been an issue for many months, even predating the E911 mandate and there are plenty of programmers out there looking for work.

Vonage is generating enough revenue to pay for prime time TV commercials and signing up customers left and right. If current staff is too busy working on E911 to devote time to ACR, then hire more people or outsource the programming.

Is anyone else peeved by the incentives offered new sign-ups, not only by Vonage, but seemingly any and all providers of services? Why is it you have to switch providers and THEN you get offers for free service or reduces rates? Adelphia is on my s**t list for this big time. New subscribers can get I believe a $19.95 rate broadband service for 6 months and I'm forced to stay on digital cable TV service in order to keep my rate at ~$35.00 a month. If I dropped cable TV they'd jack the price to ~$60.00. I think I may try calling them and see if I have to switch providers in order to get a break. Sorry to stray off topic, but this is something that's ticked me off for a long time.

This forum rocks! Not only is it motivating me to make some calls and torture some poor CSR 'till they're close to tears, before I bark "escalate me to your supervisor NOW" but it's providing me with lots of alternatives that are less expensive and apparently more fully featured than Vonage. Plus, if I leave I guess I'll get offered several months of free service to come back.

Yeee-ha! Thank you very much Vonage for being short-sighted enough to provide the forum Very Happy

/tones
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dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Wed Nov 16, 2005 11:05 am    Post subject: Reply with quote Back to top

Igel wrote:
...Thank you very much Vonage for being short-sighted enough to provide the forum...


"www.vonage-forum.com is not an official Vonage® website & is independently operated."

Smile

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