Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
Author Message
JP_SK
New Forum Member
New Forum Member


Joined: Jun 19, 2011
Posts: 2

PostPosted: Thu Dec 22, 2011 11:27 am    Post subject: Unable to Call TOll Free Numbers Reply with quote Back to top

I am still extremly frustrated with Vonage for thowing BS answers at customers.

I am frequesntly unable to connect to toll free number. Most of the times when I call customer service, they provide an alternative number.

First that is waste of my time to contact customer service each time I want to dial toll free.

Second, on this occassion Vonage could not provide any alternative number.

Person serving me promised that they will look into an issue and fix it. Few minutes later I get the following email...

Thank you for contacting Vonage. In response to your recent request for assistance with your Vonage account, it is my understanding that you are experiencing problems completing calls to 18003875536. After performing intensive testing to determine the cause of the problem, we have concluded that Vonage as well as other phone services are unable to successfully complete calls to the number listed. If you find that you are using valid contact information, we recommend that the receiving call party seek assistance from their service provider

Please verify the number that you are attempting to dial. If the number is correct, this typically indicates that there is an issue with the telephone carrier at the other end of the call. Please have the customer on the other end of the call contact his or her carrier.



Now I am able to reach this number through all other networks so I don't buy Vonage claiming that other phone services can't reach that number. Also what's up with " we recommend that the receiving call party seek assistance from their service provider". Who in the world has time to do that.

I HATE Vonage. I would not recommend Vonage to anyone ever. Period. I am waiting for my contract to get over and I am out..
View user's profile Send private message
kaburke
New Forum Member
New Forum Member


Joined: Jun 21, 2006
Posts: 1

PostPosted: Fri Dec 23, 2011 6:21 pm    Post subject: Same Problem - Can't Call Toll-Free Numbers Reply with quote Back to top

I have called tech support a few times about this issue. I should note that this is a relatively recent issue. Up until a few months ago (I can't remember exactly how long - it isn't something I have been logging) toll-free numbers, including most regional toll-free numbers, worked. I have been a Vonage customer for almost 6 years.

Each time I talk to the tech support specialist, he attempts to call the number and calls back to let me know the number doesn't work. When I ask where he is calling from, I am told, "India, but I am dialing from a US number." I have attempted to explain that I am in Canada, and the toll-free numbers in question don't work outside of Canada, but the response is, "I understand, that is why we call from an AT&T line." When I try to point out that AT&T is a US only company, and so won't work for Canadian toll-free numbers, all I get is a confused response indicating that I should try the call from "another provider, such as AT&T." This is very unhelpful: one, because I have no other number, and two, because I have already pointed out AT&T is not Canadian.

Hopefully someone at Vonage Canada will read this and straighten out whatever the issue is. It would also be nice if the Vonage tech support specialists recieved some training on how their Voip system works, in terms of how calls exit the Voip system and enter the PSTN network, and that Canada is not the US. I don't mind speaking to someone in India, but he had better understand that verifying a Canadian toll-free number from a US line makes no sense.

As a related aside, it used to be that sometimes when I called a Canadian/regional toll-free number I would get a message saying the number is not available. If I hung up, waited a few seconds, and called back the call would complete. As far as I was able to tell, from reading various posts, this was because the Vonage system was detecting that the call could not complete, and when retrying would exit the Voip system into the PSTN network at a different location. Why this needed to be done was not clear to me: possibly it was less expensive for Vonage to exit calls in the US, and so only exited them in Canada when they detected that it was necessary. In any case, this "retry fix" no longer works. I am not sure why.
View user's profile Send private message
gavindcht
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 12, 2013
Posts: 78

PostPosted: Sun Mar 24, 2013 10:35 am    Post subject: Reply with quote Back to top

Hi buddy, any luck on this so far? By the way, let's say you have 10 toll free numbers, do all of them don't work? Or which ones only work?
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Eond65
New Today 18
Yesterday 33
Total 85495

Who Is On Site
Visitors 163
Members 1
Total 164


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 3.635
Change:   +0.205
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.14 Seconds and 278 Pages In The Last 60 Seconds
The Vonage VoIP Forum