transfered calls to mobile come up as "unknown"

Posts: 1 · New Forum Member Joined: Dec 17, 2011 Posts: 1

Hi,

I have been using Vonage for a couple of years now with no problems up till now. I have it set up to "simulring" so that the service rings my Iphone as soon as an incoming call is received and all worked well up till recently.

The problem I am having is that on my mobile all calls from Vonage appear as "unknown" whereas I used to get the callers number with the +44 at the start.

I just called my mobile direct from my home number and the caller ID came up on the phone and then tried calling my Vonage number which showed the caller ID on the Vonage router but comes up on my mobile as "unknown".

Does anyone else have this problem or know how to rectify it?

thanks

John

Posts: 4 · New Forum Member Joined: Jan 19, 2012 Posts: 4

no reply?

i got same problem now, started a few months ago i think, waiting to hear myself what the problem is

Posts: 2 · New Forum Member Joined: May 01, 2012 Posts: 2

I had the very same problem with my Voip number with BT. I have signed up to Vonage and my free number worked perfectly. I have today had my old BT Voip number ported to my Vonage line and now I am faced with almost the same scenario except that incoming calls are showing as "out of area" both on my handset and on divert to me mobile. My situation just went from bad to worse. I hope they can fix it otherwise I have wasted time and money.

Posts: 3 · New Forum Member Joined: Apr 28, 2012 Posts: 3

I too have the same kind of problem of getting unknown calls.

__________________
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Posts: 2 · New Forum Member Joined: May 01, 2012 Posts: 2

I spoke to tech support last night and was promised a call back in 10 minutes...the call never came.
Caller ID worked fine on my temporary number so I suspect that there is an issue with the number porting process.