Well I received my RT31P2 phone adapter router on Friday, Feb 5, and promptly hooked it up, per the instruction manual. After about 30 minutes later, it ceased to function.
I called Customer Service/Tech Support, and made contact with them after 1 hour 11 minutes on hold (no, we customers have nothing else to do but wait on hold).
After a real human answered, I was given a verbal re-hash of the printed instruction manual and when things did not work, Vonage told me "well, it should be working." Shoulda woulda coulda doesn't cut it.
I then (taking a proactive role) took the RT31P2 to a friends house, who has DSL from a differnet company and the box still would not function.
At 4 PM on Saturday (today), I called the cancellation line and cancelled. Vonage did offer to "send out another box" however I declined. I just dealt with one stinking POS, why would I want another one mailed out?
After cancelling, I received an Email stating that "since we did not receive your equipment within 14 days, your fees will not be refunded".
I suppose Vonage thinks I live at the FedEx terminal and can send it magically minutes after cancelling.
I plan on sending a FORMAL COMPLAINT to the FTC, FCC, and State of New Jersey consumer protection agencies. I will also likely send a letter to PC World Magazine and PC Mag, detailing this horrible experience.
Future Customers BEWARE
dconnor Site Admin
Joined: Mar 05, 2003 Posts: 2251
Location: The Beach
First let me say satpak77, that I am sorry that Vonage did not work out for you. I am not trying to save you, I think you are beyond that.
Doing a search of your postings I noticed in this post that you have an odd network setup, at least one that I am not familiar with. Does your friend with the DSL have this setup also?
Look, as I stated, I am not trying to save you. I understand that you are upset. I am just trying to find out why Vonage did not work for you.
Regarding the cancellation email you received, I am sure that is something that Vonage can correct and is just an automated response that needs to be re-thinked.
_________________ Have Questions? Need to speak to Vonage before signing up? Call: 1-888-692-8074 Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
Various "non-standard" connections were attempted and the standard DSL/Cable connections were also attemtped.
In any event, we are talking year 2005 networking technology, and at no time did I try to get my RT31P2 to talk to my Atari 2600, which was routed thu a wireless hub, thru a VPN.
All connections were Windows XP supported and based, and all endorsed by Linksys manufacturer website.
A friend of mine, who by career field, is a Cisco certified CCNP Network Professional, could not get it to work using standard connection set up at his home.
This Voip service should be something a soccer mom can hook up and be online, period.
If Vonage wants to keep sending out POS RT31P2 boxes, fine. I am sending mine BACK, via Vonage pre-paid shipping label.
dconnor Site Admin
Joined: Mar 05, 2003 Posts: 2251
Location: The Beach
...This Voip service should be something a soccer mom can hook up and be online...
About 1000 soccer moms do, everyday of the week. Thats why I am reaching out to you.
Your issue is not common.
_________________ Have Questions? Need to speak to Vonage before signing up? Call: 1-888-692-8074 Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
Answer that one dconner. Or this one. Why do they sell something that no one can make work? (the wifi)
I am typing this post via one, more than 100 feet. I own two. The one in my office goes through concrete walls, the works.
I have never had an issue with it.
_________________ Have Questions? Need to speak to Vonage before signing up? Call: 1-888-692-8074 Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
Last edited by dconnor on Sun Feb 06, 2005 1:41 am; edited 2 times in total
dconnor Site Admin
Joined: Mar 05, 2003 Posts: 2251
Location: The Beach
No, I am not missing the point. I understand your position.
I wish I could have been more help to you.
Good luck
_________________ Have Questions? Need to speak to Vonage before signing up? Call: 1-888-692-8074 Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
A good business with good customer service would allow you to believe the customer is always right, but I think there has to also be some reasonability on your part as well. I'm not saying that you should not be frustrated with the fact that your ATA did not work, but Vonage does not make these, they only ship them. Maybe the person who put yours together was sick with the flu that week and missed something when assembling it. The correct solution would be to try another adapter.
I have a Motorola Adapter. Could you ask Vonage to send you that brand? I can tell you that I have not had one problem with this ATA, and I've been using it for almost a year now.
Even the land line telephone company is not perfect. I've had my line crossed with a neighbor's one time. She was dialing long distance and her calls were being charged to my phone bill. I saw the red light on my phone one night, and the screen said "Extension in Use". I thought at first that someone was in my house. I picked it up and heard 2 women speaking. She just moved in to her newly built house 2 doors down, and the phone company gave her my telephone line by mistake.
Mistakes happen at all businesses because each and every one of us is human. I just hope the next time you make a mistake that you are not treated with such harshness.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New Arvo85 New Today 17 Yesterday 31 Total 63397 Who Is On Site Visitors 153 Members 0 Total 153
1 Unlimited calling and other services for all residential plans are based on normal residential use by single-family household members. A combination of factors are used to determine abnormal use, including but not limited to: the number of unique numbers called, international calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
HIGH SPEED INTERNET REQUIRED. † LIMITED TIME OFFER, VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. As a subscriber to Vonage service, you agree to be bound by the Terms of Service. See www.vonage.com/tos for details. ¤ Where available. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset
our cost. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage FREE Month sign up offer Deal Coupon.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.55 Seconds and 498 Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 17
Yesterday 31
Total 63397
Who Is On Site
Visitors 153
Members 0
Total 153
+0.17