Vonage service CANCELLED after Day 1

Posts: 20 · Vonage Forum Associate Joined: Nov 18, 2004 Posts: 20

satpak77 wrote:

Well I received my RT31P2 phone adapter router on Friday, Feb 5, and promptly hooked it up, per the instruction manual. After about 30 minutes later, it ceased to function.

I called Customer Service/Tech Support, and made contact with them after 1 hour 11 minutes on hold (no, we customers have nothing else to do but wait on hold).

After a real human answered, I was given a verbal re-hash of the printed instruction manual and when things did not work, Vonage told me "well, it should be working." Shoulda woulda coulda doesn't cut it.

I then (taking a proactive role) took the RT31P2 to a friends house, who has DSL from a differnet company and the box still would not function.

At 4 PM on Saturday (today), I called the cancellation line and cancelled. Vonage did offer to "send out another box" however I declined. I just dealt with one stinking POS, why would I want another one mailed out?

After cancelling, I received an Email stating that "since we did not receive your equipment within 14 days, your fees will not be refunded".

I suppose Vonage thinks I live at the FedEx terminal and can send it magically minutes after cancelling.

I plan on sending a FORMAL COMPLAINT to the FTC, FCC, and State of New Jersey consumer protection agencies. I will also likely send a letter to PC World Magazine and PC Mag, detailing this horrible experience.

Future Customers BEWARE

It's people like this who complains if the fire truck make too much noise passing by his house while going to a fire. I feel sorry for the person who have to live with this guy.

Posts: 3 · New Forum Member Joined: Mar 01, 2005 Posts: 3

satpak77 wrote:

A dissatisified customer just cancelled his account.

How did you manage to do that? I've tried twice now and both times have been hung up on when they were going to "transfer" the call. I haven't had phone service for 3 weeks and these asswipes can't even transfer a call without hanging up on me.

Posts: 3 · New Forum Member Joined: Mar 01, 2005 Posts: 3

Make that 3... this time they didn't even get a full work out of their mouth before I got the dial tone. Idiots!

Posts: 126 · Posted: Thu Mar 03, 2005 7:05 pm Post subject:

Yesterday it took over 1.5 hours to get through to customer care when i called. Prior to that in the day, I was hung up on twice. It wasn't my Vonage line, as I was at work, and the phones there work great. Twice I was hung up on... Unreal.. I to like my Vonage service (besides the LNP issues) but their customer service needs to improve... and it needs to happen fast!