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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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alexgeorge
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Joined: Feb 04, 2005
Posts: 3

PostPosted: Sat Feb 05, 2005 6:43 pm    Post subject: Customer Service DOES respond Reply with quote Back to top

Just to let you all know I emailed them and got a response back on 2 days. They gave me a phone transfer date of 2/8 and also credited me for 2 months sonce I had to wait so long. Email them. They will respond.
Lol
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mbhn5204
Vonage Forum Evangelist
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Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Sat Feb 05, 2005 6:51 pm    Post subject: Customer Service DOES Respond Reply with quote Back to top

Thanks for the topic alexgeorge. I have tried to tell several people who were quite irate about Customer Service that the slowdown was merely temporary. Now we know for sure.
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jrstinkfish
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 05, 2005
Posts: 26

PostPosted: Sat Feb 05, 2005 8:53 pm    Post subject: Reply with quote Back to top

Eh, I emailed them over 5 days ago and only got the "We received your email ..." response. I think they only promptly respond if they have good news for you (like your transfer went through). I'm guessing their silence means mine is nowhere near going through.
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TinStar
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 27, 2005
Posts: 22

PostPosted: Sat Feb 05, 2005 9:28 pm    Post subject: Reply with quote Back to top

For those who missed my saga I'll give a brief history. I'm a long time Vonage customer. Have been very happy with the service. Finally decided it was time to cut Bell South off. I liked my pots number. It is one of those that rolls off the tongue. Easy to remember. I wanted to keep it. The problems began last November. I had a change over date of Dec 3. Needless to say, it didn't happen. I, like everyone else, got the same canned emails. I tried all the standard suggestions email and calls to customer service and the executive response team. Nothing worked and I could never get anything but the standard "We have assigned you a ticket number and we will contact you with the results".

Finally last week I sent a PM to "Vonagebest" asking for help.

I don't know who he is or what authority he has, but an hour and a half later I had an email saying my change over date would be one week later on Feb 10. I checked the web site and sure enough my account had been updated to show the change.

I am now a happy camper again. Looking forward to the 10th.

Lol Lol
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LC
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 22, 2004
Posts: 76

PostPosted: Sun Feb 06, 2005 11:51 am    Post subject: Reply with quote Back to top

thank you for the comment, alexgeorge.
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jrstinkfish
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 05, 2005
Posts: 26

PostPosted: Mon Feb 07, 2005 3:24 pm    Post subject: Reply with quote Back to top

Just tried calling Vonage for the first time. I navigated through all the menus, and was finally told by the recording, "If you wish to speak to a representative, please press 1." I pressed 1, and I was met with a busy signal. This is getting ridiculous.

Note to Vonage -- before you start running nationally televised ads for your service, make sure you have enough people to handle the increased support load. Is this company run by the monkeys in the Careerbuilder.com Superbowl commercials?

I guess I'll try again. I hate navigating phone menus Mad

Oops. Happened again. This is just stupid.
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jlt10
New Forum Member
New Forum Member


Joined: Feb 06, 2005
Posts: 5

PostPosted: Mon Feb 07, 2005 5:03 pm    Post subject: Customer Service Reply with quote Back to top

Customer service has not responded to any of my questions. The only hint I got they were listening was that several days after sending e-mail about not being able to activate a new account for a retail Linksys WRT54GP2 through their web page, the web page was fixed.

In the meantime I had applied for service through the regular web process, asking they not send me a new phone device, just activate the MAC for the WRT54GP2. They expeditiously sent me an RT31P2.

So, do I really need the RT31P2? Seems like they could just activate the MAC of my WRT54GP2. Am I missing something?
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reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Mon Feb 07, 2005 5:08 pm    Post subject: Reply with quote Back to top

yes they can. you should have went to vonage.com/activate which is the retail customer link, but as you stated it was broken. it's just standard practice to send out a device with an order, and with the thousands of orders pouring in, they probably either overlooked your request or simply ignored it. you'll have to call them (or email but that will take longer) with the mac.

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jlt10
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New Forum Member


Joined: Feb 06, 2005
Posts: 5

PostPosted: Mon Feb 07, 2005 5:16 pm    Post subject: Reply with quote Back to top

Thank you. I'll try calling again, but that hasn't worked for me either. By the way, I was in Clearwater on Saturday and the weather was delightful -- now I'm back in Massachusetts where it is ok if you like snow.
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Durp
Full Forum Member
Full Forum Member


Joined: Nov 20, 2003
Posts: 41
Location: Houston, TX

PostPosted: Mon Feb 07, 2005 6:13 pm    Post subject: Reply with quote Back to top

I have had Vonage service since Oct. 2003 and have had no major problems. Every time I have contacted Cust. support I have had the minor problem fixed. I have used both the email and the toll free number to contact Vonage. Just today I changed one of my Vonage numbers and tried to set up the 911 service on the web site and had a problem. I could not get the set up screen to come on for that number. With my other numbers I could get into the set up screen and see that I activated the 911 service, but not my new number. I sent Cust. support an email this morning and got a reply within 2 hrs. That did not solve the problem, so I sent an email reply to Vonage and gave them more details. I got a 2nd email within 1 hr. solving the problem.

I know some people are posting on this board and others that they are having a really bad experience with Vonage Customer Support. I have also had hold times on the phone for over 1 hour, but when I finally got through to them they always could resolve my issues. There was even one point when I called Vonage and I got a recording that all reps. were busy, please call back later. I did call back later and got through to a support tec. and solved the problem. Vonage has always been helpful and worked with me to solve any problem that I have had. Sometimes it is hard to get through, but when I did the problem got fixed.

Just wanted to put in my 2 cents about Vonage.
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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