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dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Thu Feb 10, 2005 1:00 pm    Post subject: Reply with quote Back to top

travelclarkie wrote:
Dan,

Very cool. Thank you for informing me.


TC


BTW, these guys are good, vonagebest and ssantana. Very responsive.
I happy to have them here.

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Laureltn
Vonage Forum Master
Vonage Forum Master


Joined: Aug 19, 2003
Posts: 220

PostPosted: Thu Feb 10, 2005 1:10 pm    Post subject: Reply with quote Back to top

Dan:

Absolutely agree it's wonderful to have Vonage staffers like Vonagebest and ssantana around and helping folks out. Just made a great forum even better. (I sure missed it when it wasn't working, BTW, and appreciate its return!)

Laurel
Happy Vonage user since August 11, 2003
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kkickert
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 09, 2005
Posts: 10
Location: Franklin, TN

PostPosted: Thu Feb 10, 2005 1:15 pm    Post subject: Reply with quote Back to top

I am very new to all of this, but I have called CS twice in the past couple of days. Hold time less than 5 minutes each time - was helped with my problems and I am optimistic that this will continue.

I love the concept of what this is all about and I want it to work. I heard a quote this morning - "The Harder The Struggle the Greater The Reward...."
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dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Thu Feb 10, 2005 1:19 pm    Post subject: Reply with quote Back to top

Laureltn wrote:
... (I sure missed it when it wasn't working, BTW, and appreciate its return!)


Yeh, sorry about that down time. Things are solid now. I can tell by your joined date that my previous admin was having some real sql issues back then.

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Laureltn
Vonage Forum Master
Vonage Forum Master


Joined: Aug 19, 2003
Posts: 220

PostPosted: Thu Feb 10, 2005 1:29 pm    Post subject: Reply with quote Back to top

Dan:

Hey, those who benefit from volunteer efforts of others never criticize. Smile

The join date thing came and went. (and if there is a way to fix the join date, I never did figure it out)

The forum actually was still up and good for a long time after I joined -- and I used it a lot, especially in the days of Cisco to Moto, in front or behind, how often do YOU reboot stuff. (I was a hardhead. Kept it in front, stealthed the ports and it always worked pretty well once I got on the Moto. On the Cisco, however, I had even taught the 9-yr-old how to reboot the entire system. Hey, like mom/dad, like son/daughter. We're terminal geeks.) Now that we're on the Linksys, it's so stable it's downright boring these days.

I can't remember when it was that I noticed no new postings. Every month or so I'd come look and see if it came back to life. I had just about given up hope when lo and behold, it was back, more active than ever -- a lot more rambunctious, too, but it does make for some good entertainment Wink

I spent many years as an assist. sysop in a professional forum. I know how much time it takes to keep things running well, and again, I appreciate all the efforts of you folks. Thanks again!
Laurel
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Scoobedoo
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 28, 2005
Posts: 21

PostPosted: Thu Feb 10, 2005 2:01 pm    Post subject: Support Issues Reply with quote Back to top

After reading various posts depicting both sides of the customer service issues, I must side with the impression that Vonage is doing all that it can and is affected at time with the same problems that all companys face when dealing with customers with "problems".

I phoned in reference to my Linkset modem gaming settings not saving properly, (due to my not putting in the final digits of the ip address) and after being on hold for six minutes was assisted by a friendly and efficient customer support specialist.

Un like my first call, I was very impressed with this one.

So, give Vonage time to work out the bugs.
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kailes
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 14, 2004
Posts: 31

PostPosted: Thu Feb 10, 2005 4:18 pm    Post subject: Reply with quote Back to top

God this is like being in a bad movie.

After not hearing back from anyone, I finally called for a status update. they told me itws fixed; all i needed to do was reboot my adaptor. so i did, and had the guy go down the hall and fax me something. he put me on hold, went to fax me something, and stayed gone so long that i finally got cut off.

oh, and by the way, it still doesn't f#$%ing work!
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dallas2727
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 21, 2005
Posts: 15

PostPosted: Thu Feb 10, 2005 4:23 pm    Post subject: Reply with quote Back to top

kailes wrote:
God this is like being in a bad movie.

After not hearing back from anyone, I finally called for a status update. they told me itws fixed; all i needed to do was reboot my adaptor. so i did, and had the guy go down the hall and fax me something. he put me on hold, went to fax me something, and stayed gone so long that i finally got cut off.

oh, and by the way, it still doesn't f#$%ing work!


that's just evil.
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bre
New Forum Member
New Forum Member


Joined: Feb 09, 2005
Posts: 8

PostPosted: Thu Feb 10, 2005 4:29 pm    Post subject: Reply with quote Back to top

Every time I call I'm on hold forever. I have to use my cell because my Vonage line doesn't work. Duh, that's why I'm calling support.

Anyway, most of the time, my battery goes dead because I'm on hold for so long.

Well folks, I solved the problem. I switched to LINGO. Unbelievable as it sounds, I had to switch to another company because I couldn't get through to Vonage support. Didn't know what else to do and had no phone for a week.

I'm wondering if this is a new type of support. Don't answer support calls, customers switch to another Voip company, problem solved!!
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kailes
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 14, 2004
Posts: 31

PostPosted: Thu Feb 10, 2005 4:31 pm    Post subject: Reply with quote Back to top

tell me about the rates for lingo. i am at the end of my rope and it is time to switch. do you have to sign a contract? what about equipment?
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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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