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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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Topic:
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On Dec 05, 2016 at 12:35:11


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pankej2000
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 01, 2005
Posts: 93

PostPosted: Tue Feb 08, 2005 12:17 pm    Post subject: Reply with quote Back to top

Among 400,000 Vonage customer, I will bet 98% people like Voip service
but 98% Hate Customer service..............

VOANGE CEO might know this ........He He He He
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deanot
New Forum Member
New Forum Member


Joined: Feb 05, 2005
Posts: 8
Location: USA

PostPosted: Tue Feb 08, 2005 12:23 pm    Post subject: Reply with quote Back to top

pankej2000 wrote:
Among 400,000 Vonage customer, I will bet 98% people like Voip service
but 98% Hate Customer service..............

VOANGE CEO might know this ........He He He He


I like the idea of Voip, I just did not like the damn hastle I had to go through to get it.
All of the users that like Vonage Voip have probably never had issues with it, I would never call them if I did not, why would I.
But when they dont reply to your e-mails, then you get issues, I understand long wait times, that why the service is such good value at the end of the day.
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Laureltn
Vonage Forum Master
Vonage Forum Master


Joined: Aug 19, 2003
Posts: 220

PostPosted: Tue Feb 08, 2005 12:24 pm    Post subject: Reply with quote Back to top

I think those of us who've not had problems tend to not be vocal about it, probably. And that's not to discount any frustration by those who are having problems, but it's human nature to sit quietly when you're happy with something.

I have never had any trouble getting through by phone -- sometimes I'll have a wait time, but I just put it on speaker phone and continue on with whatever I'm doing. I also get good response via email and even have one person in particular who will always work with me on a problem.

Our Vonage service had some hiccups in the beginning especially, but we were willing to endure the bumps in the road for the savings and the "new frontier" geek appeal. Now, I have to say it's about as good as our POTS ever was -- at about half the price. We'll have a two-year anniversary in September and things are better than they've ever been with our service.
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dallas2727
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 21, 2005
Posts: 15

PostPosted: Tue Feb 08, 2005 12:34 pm    Post subject: Reply with quote Back to top

Message to Vonage-

I have experiance running a helpdesk for a a user base of about 1.2 million people.

It seems you need skills such as mine. Please contact me at christopherd@consultant.com to move forward.
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reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Tue Feb 08, 2005 12:39 pm    Post subject: Reply with quote Back to top

as you post in an open forum that has nothing officially to do with vonage...

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pankej2000
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 01, 2005
Posts: 93

PostPosted: Tue Feb 08, 2005 1:36 pm    Post subject: Reply with quote Back to top

Last monday Vonage game a ticket # and this monday they are updating progress of my line transfer.

But not actual progress of line transfer.

Just formality but still once I get my line transfer, I am not going to call Vanage. Just Keep Rebooting my router ............Just a GUESS
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kailes
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 14, 2004
Posts: 31

PostPosted: Tue Feb 08, 2005 2:41 pm    Post subject: Reply with quote Back to top

I just got out of two days of support hell. we had a voice line that had a batting average of about 15% when trying to send/receive faxes from it, so we decided to downgrade to a fax line. that took literally an hour of being on hold, then after being told I would not be charged for the change, i was charged a cancellation fee to downgrade the line and then a start up fee to initiate the fax line, so that required another call to Vonage and another hour on hold. that was last week. ever since then, I have suffered through horrible luck with faxes. It culminated this weekend when I called the fax line and got a busy signal. i called Vonage at 11:30 pm sunday night, and again, was on hold for 59 minutes. i got to talk to the person for about 3 minutes before we got cut off, so I had to call back and go back unto the cue, only to be on hold for 40 minutes and get to talk to a non english speaking person who had no clue what I was talking about. I ended up giving up somewhere around 2 am and went to bed.

I called back first thing in the morning and only had to hold for 48 minutes this time before getting talk to someone, who took my number said she would check on something and then call me back. She still hasn't called back. I finally had to call back after waiting three hours and unload on some poor person who happened to answer the phone when i hit '0' rather than goign thru the loop. Long story short, they FINALLY got it taken care of about 4 pm yesterday, but man was it painful.

Great service but man oh man does the servies suck. I understand they are adding people all the time, but it just isn't good. I was actually considering cancelling, but the price is too good, plus they rape you with the $40 disconnect fee.

irony of all irony's my sister in law's cousin called 5 minutes later and I recommended the service too him.
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jrstinkfish
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 05, 2005
Posts: 26

PostPosted: Tue Feb 08, 2005 3:08 pm    Post subject: Reply with quote Back to top

Well, I was finally able to talk to a service rep instead of getting a busy signal when the system transferred me. I was on hold maybe 10 minutes -- not too bad, definitely less than I expected after the horror stories here. No word on my LNP, though they did credit me for a month. I've got my current Bellsouth number forwarding to my virtual number, so it's not really a big deal if they keep crediting me.
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pankej2000
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 01, 2005
Posts: 93

PostPosted: Tue Feb 08, 2005 3:29 pm    Post subject: Reply with quote Back to top

with Main Vonage number, My average wait time about 25 minutes and with line transfer some time 25 min sometime 10 mintues sometime even 2 minutes on HOLD

You never know but night time is best time to call I THINK
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kailes
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 14, 2004
Posts: 31

PostPosted: Tue Feb 08, 2005 3:33 pm    Post subject: Reply with quote Back to top

well i called late at night because i figured it was going to be a time consuming issue and the tech guy told me it was actually the worst time to call. so the next day o tried early in the morning and held for almost as long. i just don't think there is a good time to call. Look at us. we are bragging about on

damn softphone rang while i was typing. what the last line should hav said was look at us bragging about being on hold for under 30 minutes!!!
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