BTW, these guys are good, vonagebest and ssantana. Very responsive. I happy to have them here.
_________________ Have Questions? Need to speak to Vonage before signing up? Call: 1-888-692-8074 Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
Absolutely agree it's wonderful to have Vonage staffers like Vonagebest and ssantana around and helping folks out. Just made a great forum even better. (I sure missed it when it wasn't working, BTW, and appreciate its return!)
I am very new to all of this, but I have called CS twice in the past couple of days. Hold time less than 5 minutes each time - was helped with my problems and I am optimistic that this will continue.
I love the concept of what this is all about and I want it to work. I heard a quote this morning - "The Harder The Struggle the Greater The Reward...."
dconnor Site Admin
Joined: Mar 05, 2003 Posts: 2257
Location: The Beach
... (I sure missed it when it wasn't working, BTW, and appreciate its return!)
Yeh, sorry about that down time. Things are solid now. I can tell by your joined date that my previous admin was having some real sql issues back then.
_________________ Have Questions? Need to speak to Vonage before signing up? Call: 1-888-692-8074 Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
Hey, those who benefit from volunteer efforts of others never criticize.
The join date thing came and went. (and if there is a way to fix the join date, I never did figure it out)
The forum actually was still up and good for a long time after I joined -- and I used it a lot, especially in the days of Cisco to Moto, in front or behind, how often do YOU reboot stuff. (I was a hardhead. Kept it in front, stealthed the ports and it always worked pretty well once I got on the Moto. On the Cisco, however, I had even taught the 9-yr-old how to reboot the entire system. Hey, like mom/dad, like son/daughter. We're terminal geeks.) Now that we're on the Linksys, it's so stable it's downright boring these days.
I can't remember when it was that I noticed no new postings. Every month or so I'd come look and see if it came back to life. I had just about given up hope when lo and behold, it was back, more active than ever -- a lot more rambunctious, too, but it does make for some good entertainment
I spent many years as an assist. sysop in a professional forum. I know how much time it takes to keep things running well, and again, I appreciate all the efforts of you folks. Thanks again! Laurel
After reading various posts depicting both sides of the customer service issues, I must side with the impression that Vonage is doing all that it can and is affected at time with the same problems that all companys face when dealing with customers with "problems".
I phoned in reference to my Linkset modem gaming settings not saving properly, (due to my not putting in the final digits of the ip address) and after being on hold for six minutes was assisted by a friendly and efficient customer support specialist.
Un like my first call, I was very impressed with this one.
After not hearing back from anyone, I finally called for a status update. they told me itws fixed; all i needed to do was reboot my adaptor. so i did, and had the guy go down the hall and fax me something. he put me on hold, went to fax me something, and stayed gone so long that i finally got cut off.
oh, and by the way, it still doesn't f#$%ing work!
After not hearing back from anyone, I finally called for a status update. they told me itws fixed; all i needed to do was reboot my adaptor. so i did, and had the guy go down the hall and fax me something. he put me on hold, went to fax me something, and stayed gone so long that i finally got cut off.
oh, and by the way, it still doesn't f#$%ing work!
Every time I call I'm on hold forever. I have to use my cell because my Vonage line doesn't work. Duh, that's why I'm calling support.
Anyway, most of the time, my battery goes dead because I'm on hold for so long.
Well folks, I solved the problem. I switched to LINGO. Unbelievable as it sounds, I had to switch to another company because I couldn't get through to Vonage support. Didn't know what else to do and had no phone for a week.
I'm wondering if this is a new type of support. Don't answer support calls, customers switch to another Voip company, problem solved!!
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