Customer Service DOES respond

Posts: 2251 · Posted: Thu Feb 10, 2005 1:00 pm Post subject:

travelclarkie wrote:

Dan,

Very cool. Thank you for informing me.

TC

BTW, these guys are good, vonagebest and ssantana. Very responsive.
I happy to have them here.

Posts: 220 · Vonage Forum Master Joined: Aug 19, 2003 Posts: 220

Dan:

Absolutely agree it's wonderful to have Vonage staffers like Vonagebest and ssantana around and helping folks out. Just made a great forum even better. (I sure missed it when it wasn't working, BTW, and appreciate its return!)

Laurel
Happy Vonage user since August 11, 2003

Posts: 10 · Posted: Thu Feb 10, 2005 1:15 pm Post subject:

I am very new to all of this, but I have called CS twice in the past couple of days. Hold time less than 5 minutes each time - was helped with my problems and I am optimistic that this will continue.

I love the concept of what this is all about and I want it to work. I heard a quote this morning - "The Harder The Struggle the Greater The Reward...."

Posts: 2251 · Posted: Thu Feb 10, 2005 1:19 pm Post subject:

Laureltn wrote:

... (I sure missed it when it wasn't working, BTW, and appreciate its return!)

Yeh, sorry about that down time. Things are solid now. I can tell by your joined date that my previous admin was having some real sql issues back then.

Posts: 220 · Vonage Forum Master Joined: Aug 19, 2003 Posts: 220

Dan:

Hey, those who benefit from volunteer efforts of others never criticize. Smile

The join date thing came and went. (and if there is a way to fix the join date, I never did figure it out)

The forum actually was still up and good for a long time after I joined -- and I used it a lot, especially in the days of Cisco to Moto, in front or behind, how often do YOU reboot stuff. (I was a hardhead. Kept it in front, stealthed the ports and it always worked pretty well once I got on the Moto. On the Cisco, however, I had even taught the 9-yr-old how to reboot the entire system. Hey, like mom/dad, like son/daughter. We're terminal geeks.) Now that we're on the Linksys, it's so stable it's downright boring these days.

I can't remember when it was that I noticed no new postings. Every month or so I'd come look and see if it came back to life. I had just about given up hope when lo and behold, it was back, more active than ever -- a lot more rambunctious, too, but it does make for some good entertainment Wink

I spent many years as an assist. sysop in a professional forum. I know how much time it takes to keep things running well, and again, I appreciate all the efforts of you folks. Thanks again!
Laurel

Posts: 21 · Vonage Forum Associate Joined: Jan 28, 2005 Posts: 21

After reading various posts depicting both sides of the customer service issues, I must side with the impression that Vonage is doing all that it can and is affected at time with the same problems that all companys face when dealing with customers with "problems".

I phoned in reference to my Linkset modem gaming settings not saving properly, (due to my not putting in the final digits of the ip address) and after being on hold for six minutes was assisted by a friendly and efficient customer support specialist.

Un like my first call, I was very impressed with this one.

So, give Vonage time to work out the bugs.

Posts: 31 · Vonage Forum Junior Joined: Dec 14, 2004 Posts: 31

God this is like being in a bad movie.

After not hearing back from anyone, I finally called for a status update. they told me itws fixed; all i needed to do was reboot my adaptor. so i did, and had the guy go down the hall and fax me something. he put me on hold, went to fax me something, and stayed gone so long that i finally got cut off.

oh, and by the way, it still doesn't f#$%ing work!

Posts: 15 · Vonage Forum Associate Joined: Jan 21, 2005 Posts: 15

kailes wrote:

God this is like being in a bad movie.

After not hearing back from anyone, I finally called for a status update. they told me itws fixed; all i needed to do was reboot my adaptor. so i did, and had the guy go down the hall and fax me something. he put me on hold, went to fax me something, and stayed gone so long that i finally got cut off.

oh, and by the way, it still doesn't f#$%ing work!

that's just evil.

Posts: 8 · New Forum Member Joined: Feb 09, 2005 Posts: 8

Every time I call I'm on hold forever. I have to use my cell because my Vonage line doesn't work. Duh, that's why I'm calling support.

Anyway, most of the time, my battery goes dead because I'm on hold for so long.

Well folks, I solved the problem. I switched to LINGO. Unbelievable as it sounds, I had to switch to another company because I couldn't get through to Vonage support. Didn't know what else to do and had no phone for a week.

I'm wondering if this is a new type of support. Don't answer support calls, customers switch to another Voip company, problem solved!!

Posts: 31 · Vonage Forum Junior Joined: Dec 14, 2004 Posts: 31

tell me about the rates for lingo. i am at the end of my rope and it is time to switch. do you have to sign a contract? what about equipment?