Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bill18164 Posted:
For years when I
accessed my mail
box the response I
heard was “please
enter your
...

In The Forum:
Vonage
Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

CharleySr Posted:
cialis levitra
cialis kniha.php
buy cialis online
purchase cialis
in new zealand
...

In The Forum:
Vonage
Topic:
Gone phut generic tatty pills without remedy
On Jul 24, 2014 at 19:00:32

Andrewen Posted:
Юн
86;ше&
#1089;кl
0;е
по
88;ок&
...

In The Forum:
Vonage
Topic:
услуг&
On Jul 24, 2014 at 15:28:38

JeremySep Posted:
80mg viagra
effect viagra
online viagra
generic cheap
version 3.8.7 -
...

In The Forum:
Vonage
Topic:
System cheap generic-pill online
On Jul 24, 2014 at 11:51:55

justwarner Posted:
Hi guys,  I
plan to install a
new in-house PBX,
but I'm not secure
in my knowledge,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

In The Forum:
Vonage
Topic:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46

revrob Posted:
I've only just
signed up for
Vonage service a
couple of days ago
and set up the kit
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On May 22, 2014 at 16:45:07


Vonage VoIP Forums

Vonage In The News
Vonage Extends Home Phone Use and Savings Beyond the Front Door

Vonage Granted Another Three Patents

Syndication

Vonage Customer Reviews
Appreciation
Appreciation



Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



international connection
international connection



VDV21-VD adapter and Vonage service - a winner!
VDV21-VD adapter and Vonage service - a winner!



Should have signed up sooner!!!!
Should have signed up sooner!!!!




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
ChadG
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 02, 2005
Posts: 22
Location: IL

PostPosted: Sat Feb 05, 2005 8:38 am    Post subject: Vonage customer service Reply with quote Back to top

I believe Vonage must be ramping up their customer service dept. I have read several posts complaining about the amount of time it took to get help. I have placed several calls over the past week and have had impressive response times over the phone. The latest call resulted in me being transferred to 3 different departments, none of which took more than a few seconds to pick up.
If their solution to my background noise issues works I will be a 100% satisfied customer. Very Happy Lol I have had no problems whatsoever. Although, it did seem to take an unusually long time for the hardware to arrive at my house.
View user's profile Send private message
rebus
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Sat Feb 05, 2005 11:06 am    Post subject: Re: Vonage customer service Reply with quote Back to top

ChadG wrote:
If their solution to my background noise issues works I will be a 100% satisfied customer.

What was their solution; replace the adapter, firmware update, other? We have 3 lines using 3 separate adapters, and all 3 have varying degrees of background noise.

One of the replacement adapters was worse than the original, so I sent it back. Another replacement was "better" so I kept it and returned the other, but it's still not all that great.

I've shorted the pins in jack #2 of each unit with a 22k ohm resister and that's helped somewhat, but I've decided not to order any more replacements until the issue is finally SOLVED once and for all. It's too much hassle to be running down to the U-Ship-It place each time, when the underlying problem still isn't fixed.

 
View user's profile Send private message
ChadG
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 02, 2005
Posts: 22
Location: IL

PostPosted: Sat Feb 05, 2005 12:06 pm    Post subject: Reply with quote Back to top

Well, for now I have a second phone plugged into the second jack off the hook. I just made a call and it seemed to really help.
You are right they suggested changing the router, that they had some problems with some of the hardware. Funny thing though, the phone was crystal clear while I was talking to them. She told me that something is resonating and the 2nd phone off the hook somehow stops it.
View user's profile Send private message
ChadG
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 02, 2005
Posts: 22
Location: IL

PostPosted: Sat Feb 05, 2005 12:11 pm    Post subject: Reply with quote Back to top

Oh yeah,
and if that doesn't work they are going to check my broadband connection. I have comcast so I am fairly certian it will check out fine.

If this is the worst bump in the road I don't mind. I'm sure they will get it fixed sooner or later. That would get old shipping and recieving on a weekly basis. Do they cover the shipping for a return?
View user's profile Send private message
rebus
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Sat Feb 05, 2005 4:49 pm    Post subject: Reply with quote Back to top

ChadG wrote:
Do they cover the shipping for a return?

That's another sore spot. For my first replacement, the rep on the phone assured me a pre-paid return shipping label would be included with the replacement unit. That sounded reasonable, since most companies do this as standard procedure.

NOT!!

The adapter arrived, minus the shipping label. I emailed dslreports@vonage.com about the missing label, and was promised they would send one to me right away. After 2 weeks, still no label, so I finally contacted the Executive Response Team. They asked me to pay the shipping and they would credit the account.

In the meantime, while that fight was going on, I activated a brand new line, paid the S&H, unit arrived but was defective, I called them immediately upon receipt, they sent a replacement, yet they expect ME to pay the return shipping charges. EXCUSE ME?? I already PAID for shipping. Not my fault they sent me a crap unit, and they already know the Linksys units are problematic. I'm just going to tape the two RMA packages together and send as one shipment, rather than go through another fight for shipping credit on the other unit.

Love the features, love the free long distance, but this train wreck they call a "customer service" department is going to be their undoing.

 
View user's profile Send private message
prads
New Forum Member
New Forum Member


Joined: Mar 06, 2005
Posts: 1

PostPosted: Mon Mar 07, 2005 10:57 am    Post subject: Vonage Customer Support and Sales is irresponsible Reply with quote Back to top

I am a recent subscriber of the Vonage..I have been trying to contact the customer support for several days.. their menu will walk through and disconnects the line before transfering to the customer support.
So I tried the Sales division, believe me, you can reach them in a snap.. I reported to the Sales team the problem (because that is the only departement I can get access to). These folks asked me all the detials they wanted and told me that they will make the customer support call me. This happened 3 times. I never got a call till now.
I even tried the e-mails. Other than the automated response, no proper response came till now.

I have all the records of my calls and e-mails. I am planning to report to all the consumer complaints orgs.
View user's profile Send private message
ToddlerTN
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Feb 12, 2005
Posts: 482
Location: Nashville, TN

PostPosted: Mon Mar 07, 2005 12:06 pm    Post subject: Reply with quote Back to top

rebus wrote:
ChadG wrote:
Do they cover the shipping for a return?

That's another sore spot. For my first replacement, the rep on the phone assured me a pre-paid return shipping label would be included with the replacement unit. That sounded reasonable, since most companies do this as standard procedure.

NOT!!

The adapter arrived, minus the shipping label. I emailed dslreports@vonage.com about the missing label, and was promised they would send one to me right away. After 2 weeks, still no label, so I finally contacted the Executive Response Team. They asked me to pay the shipping and they would credit the account.

In the meantime, while that fight was going on, I activated a brand new line, paid the S&H, unit arrived but was defective, I called them immediately upon receipt, they sent a replacement, yet they expect ME to pay the return shipping charges. EXCUSE ME?? I already PAID for shipping. Not my fault they sent me a crap unit, and they already know the Linksys units are problematic. I'm just going to tape the two RMA packages together and send as one shipment, rather than go through another fight for shipping credit on the other unit.

Love the features, love the free long distance, but this train wreck they call a "customer service" department is going to be their undoing.

 

Everyone knows that already. There's absolutely no way someone could visit these forums and not know that. Do the research before you sign up (it's a little thing called personal responsibility). The rest of us shouldn't be forced to pay for better customer service. If you want better service, quit moaning and go back to POTS. You have alternatives, nobody is holding a gun to your head. Put the box back on the shelf and move on.
View user's profile Send private message
ToddlerTN
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Feb 12, 2005
Posts: 482
Location: Nashville, TN

PostPosted: Mon Mar 07, 2005 12:17 pm    Post subject: Re: Vonage Customer Support and Sales is irresponsible Reply with quote Back to top

prads wrote:
I have all the records of my calls and e-mails. I am planning to report to all the consumer complaints orgs.

Vonage ISN'T REGULATED so deal with it. If you want a regulated service, you've got options. No one's forcing you to stick with Vonage, so quit your "I need the goverment to keep me from getting shafted" whining and move on.

Personally I am happy to pay less for Vonage knowing that their customer service blows and they don't answer the phone. If they did answer the phone, they wouldn't be able to keep the cost so low, which is all that really matters to most of us who signed up for Vonage to save some money.

I'm happy to deal with dropped phone calls, dialing issues, service outages, bad customer service, firmware updates that kill my phone adapter, getting charged for shipping when they said they would include a label, taking three months to get a number ported, not having access to e911, etc.

Yes, Vonage has issues, but look at it this way...every missed call or service outage or 90 minutes on hold with Vonage just reminds me how much money I'm saving!
View user's profile Send private message
bry2k
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 21, 2005
Posts: 11

PostPosted: Mon Mar 07, 2005 4:03 pm    Post subject: Reply with quote Back to top

ToddlerTN -- arguing that you would prefer to have poor customer service is just plain ridiculous. It's almost impossible to reach Vonage customer service, and when you do, you often reach a person who sounds like they haven't received any training at all. The current state of customer service at Vonage is absolutely unacceptable. The little technical glitches that we all experience here and there would be no big deal if we could just reach a competently trained HUMAN BEING to help us out. Vonage would be 5 out of 5 stars if they had even anything remotely resembling decent customer service, but that one failure makes dealing with the whole thing almost unbearable for some of us.

You argue that it would cost you more if the service was more reliable. That argument is nonsense. Vonage is at this moment spending tons of money on web, TV, magazine, and radio advertising to attract new customers, which is exacerbating the service problems because they are clearly growing faster than they can handle the growth. Vonage needs to control its growth, and serve its customers with the quality that it advertises. That's all I want: exactly what is advertised.
View user's profile Send private message
ToddlerTN
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Feb 12, 2005
Posts: 482
Location: Nashville, TN

PostPosted: Mon Mar 07, 2005 5:46 pm    Post subject: Reply with quote Back to top

I understand. You're new here I guess. I was being sarcastic to poke fun at some of the regulars. Sorry I got you riled up.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New DStoner
New Today 9
Yesterday 31
Total 82199

Who Is On Site
Visitors 162
Members 2
Total 164


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 3.64
Change:   0.00
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.71 Seconds and 343 Pages In The Last 60 Seconds
The Vonage VoIP Forum