Incoming call phone rings once or twice then fails

Posts: 12 · Vonage Forum Associate Joined: Feb 04, 2005 Posts: 12

anyone else have this problem?

For the past week or so I have had incoming calls ring once maybe twice and then fail. If I have a failover number in there that will ring, if not it will goto voicemail. It happens more than half the time, the other times it will ring until my settings for ring time kick in or until i pick it up.

Outgoing calls work fine.

Posts: 59 · Full Forum Member Joined: Dec 16, 2004 Posts: 59

Does this happen on all calls, or intermittently? My guess is a brief problem with your broadband connection is causing the incoming message from Vonage to have to be resent a couple of times -- by the time it finally gets through and rings your phone, the Vonage server has given up and gone to the failover number since it thinks your TA is not online since it is not responding.

Posts: 12 · Vonage Forum Associate Joined: Feb 04, 2005 Posts: 12

I'd have to say it happens on 7 out of every 10 calls I get.

I've really only started to notice the problem this past week where I would both call to my house from work and wonder why my work phone voicemail would pick up, well it was because my work phone was my failover number.

After removing the number to test if that was a problem I then realized my phone at home was ringing once..once in a while twice and then going straight to voicemail.

Posts: 66 · Posted: Sat Feb 05, 2005 7:35 am Post subject:

If you have your adapter connected to all you house tel wiring, you may want to check for a short on your inside wiring. When the AC ring voltage meets the short, it assumes your phone is busy, then will either forward or go to voice mail depending on your particular configuaration. If youhave only one phone connected to your adapter, try using a different line cord and telephone and see if the same problem occurs. If you only get "partial" rings..ie, half a ring or only one ring or so, more than likely a short on wiring is the possible answer...Louis

Posts: 89 · Posted: Sat Feb 05, 2005 9:26 am Post subject:

This same thing happened to me awhile back. In my case it was a problem with the ISP (Roadrunner). They tell me (Roadrunner) they have fixed the problem. Has not happened in a couple of months. What are your results from www.testyourvoip.com ?

Posts: 12 · Vonage Forum Associate Joined: Feb 04, 2005 Posts: 12

No I dont have all house wiring..just one phone connected directly to the adapater.

http://www.testyourvoip.com I got a 4.3... I really dont think its my ISP bandwidth, I just got done downloading a 5 gig file at a constant 390 KB/s

Posts: 59 · Full Forum Member Joined: Dec 16, 2004 Posts: 59

michin1 wrote:

I really dont think its my ISP bandwidth, I just got done downloading a 5 gig file at a constant 390 KB/s

I'm not thinking bandwidth, I'm thinking intermittent packet loss. Another test you might want to run is the line packet loss test, at http://www.dslreports.com/tools

Posts: 12 · Vonage Forum Associate Joined: Feb 04, 2005 Posts: 12

Here are the resolts from the DSLreports PAcket loss test

http://www.dslreports.com/quality/nil/1647139

Posts: 59 · Full Forum Member Joined: Dec 16, 2004 Posts: 59

That doesn't look very good, and I think it indicates the source of your problem is intermittent packet loss on your broadband connection. Besides the obvious problem with pings from the west coast server (which is probably not that relevant since Vonage is east coast), check out the chart showing east coast pings -- you clearly have some packet loss there as well.

I think you should talk to your ISP (Cox?), send them the link above as well. It might be a good idea to run a pingplotter against one of their routers so you can hopefully gather some data that indicates latencies or packet loss that they are responsible for, otherwise they might not be too motivated to help.