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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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alexgeorge
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Joined: Feb 04, 2005
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PostPosted: Fri Feb 04, 2005 5:17 pm    Post subject: Where's my phone number transfer??????? Reply with quote Back to top

It's been way over 20 business days now. The letter of Auth was received by Vonage on 1/4/05. How long should I expect to wait???? Evil or Very Mad
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Fri Feb 04, 2005 5:21 pm    Post subject: Reply with quote Back to top

have you tried calling them or are you just venting?
if you're just venting, there's a ton of other threads you can read so you know you're not alone. here's a couple to get you started:
http://www.vonage-forum.com/ftopic1948.html
http://www.vonage-forum.com/ftopic2207.html

if you're looking for answers, you should give them a call.
if calling doesn't work/satisfy you, some people have had success with the "executive response team". email jeffrey.citron@vonage.com or probably other top level execs and that should get you to them.

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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Fri Feb 04, 2005 7:44 pm    Post subject: Reply with quote Back to top

Sadly, I think the Executive Response Team has become swamped. I'm seeing fairly quick responses acknowledging they received the request and apologize for the problems.... but then I never hear from them again.

I've contacted them twice now about problems. Once was about my LNP from Verizon which is still pending from November-- and that's after I contacted dslreports@vonage.com, who responded saying they'd have someone get in touch with me within a day. When 2+ weeks went by without the promised response, I contacted the Exec team. The second time was about another long-term problem where 2 different reps promised they'd handle the issue but never did, and I used that opportunity to remind them again about the LNP. They promised to get right back in touch with me with the status.

That was 6 days ago. Still waiting.

 
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Gordg3
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 12, 2004
Posts: 16

PostPosted: Sat Feb 05, 2005 1:21 am    Post subject: Where's my phone number transfer??????? Reply with quote Back to top

After two months I gave up and had them make my temporary number my permanent one. That's after 4 faxes of the LOA, and many, many phone calls and E-Mails.
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jakedog
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Joined: Dec 28, 2004
Posts: 13
Location: NC

PostPosted: Sat Feb 05, 2005 6:29 am    Post subject: Reply with quote Back to top

Mine took a while but was worth the wait. With the new marketing campaign, I bet they have more than they can handle now. The Executive Response Team was helpful, but who knows how backed up ithey are now.
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