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gonzo Posted:
Thanks for the
suggestion. When
this first started
happening months
ago, I sought
...

In The Forum:
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Topic:
Vonage device drops off network, cannot reconnect
On May 12, 2015 at 00:27:40

dconnor Posted:
I would suggest
that your router
is having
conflicts, try
updating it.
...

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Vonage device drops off network, cannot reconnect
On May 11, 2015 at 23:39:14

dconnor Posted:
Tes...
In The Forum:
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HELP NEWBIE..
On May 11, 2015 at 23:37:30

gonzo Posted:
I have a Vonage
adapter (VDV23-VD)
connected to a
Buffalo
WZR600-DHP. It
used
...

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On Apr 23, 2015 at 22:33:56

chuchai Posted:
HI CAN SOMEONE
PLEASE ANSWER SOME
OF MY QUESTIONS?
BEFORE I DECIDE
WEATHER TO GET
...

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HELP NEWBIE..
On Apr 21, 2015 at 01:45:46

kdf55 Posted:
Vonage has added
call blocking.
...

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Topic:
Add Call Screening or Call Block Feature
On Apr 09, 2015 at 09:08:53

aakicee Posted:
why just certain..
?? ____________
___ You can get
score highest
marks
...

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On Apr 04, 2015 at 06:52:12

clarcks Posted:
A lot of companies
don't offer it at
all or if they do
it is a premium
service. Why?
...

In The Forum:
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Add Call Screening or Call Block Feature
On Apr 01, 2015 at 01:12:46

MK_TO Posted:
On the Vonage
Canada web site,
it states that
outbound calls
from my Vonage
home
...

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On Mar 27, 2015 at 10:23:31

xfilesera Posted:
Customer Care
yesterday and was
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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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alexgeorge
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Joined: Feb 04, 2005
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PostPosted: Fri Feb 04, 2005 5:17 pm    Post subject: Where's my phone number transfer??????? Reply with quote Back to top

It's been way over 20 business days now. The letter of Auth was received by Vonage on 1/4/05. How long should I expect to wait???? Evil or Very Mad
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Fri Feb 04, 2005 5:21 pm    Post subject: Reply with quote Back to top

have you tried calling them or are you just venting?
if you're just venting, there's a ton of other threads you can read so you know you're not alone. here's a couple to get you started:
http://www.vonage-forum.com/ftopic1948.html
http://www.vonage-forum.com/ftopic2207.html

if you're looking for answers, you should give them a call.
if calling doesn't work/satisfy you, some people have had success with the "executive response team". email jeffrey.citron@vonage.com or probably other top level execs and that should get you to them.

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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Fri Feb 04, 2005 7:44 pm    Post subject: Reply with quote Back to top

Sadly, I think the Executive Response Team has become swamped. I'm seeing fairly quick responses acknowledging they received the request and apologize for the problems.... but then I never hear from them again.

I've contacted them twice now about problems. Once was about my LNP from Verizon which is still pending from November-- and that's after I contacted dslreports@vonage.com, who responded saying they'd have someone get in touch with me within a day. When 2+ weeks went by without the promised response, I contacted the Exec team. The second time was about another long-term problem where 2 different reps promised they'd handle the issue but never did, and I used that opportunity to remind them again about the LNP. They promised to get right back in touch with me with the status.

That was 6 days ago. Still waiting.

 
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Gordg3
Vonage Forum Associate
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Joined: Oct 12, 2004
Posts: 16

PostPosted: Sat Feb 05, 2005 1:21 am    Post subject: Where's my phone number transfer??????? Reply with quote Back to top

After two months I gave up and had them make my temporary number my permanent one. That's after 4 faxes of the LOA, and many, many phone calls and E-Mails.
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jakedog
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Joined: Dec 28, 2004
Posts: 13
Location: NC

PostPosted: Sat Feb 05, 2005 6:29 am    Post subject: Reply with quote Back to top

Mine took a while but was worth the wait. With the new marketing campaign, I bet they have more than they can handle now. The Executive Response Team was helpful, but who knows how backed up ithey are now.
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