Where's my phone number transfer???????

Posts: 3 · New Forum Member Joined: Feb 04, 2005 Posts: 3

It's been way over 20 business days now. The letter of Auth was received by Vonage on 1/4/05. How long should I expect to wait???? Evil or Very Mad

Posts: 3198 · Posted: Fri Feb 04, 2005 5:21 pm Post subject:

have you tried calling them or are you just venting?
if you're just venting, there's a ton of other threads you can read so you know you're not alone. here's a couple to get you started:
http://www.vonage-forum.com/ftopic1948.html
http://www.vonage-forum.com/ftopic2207.html

if you're looking for answers, you should give them a call.
if calling doesn't work/satisfy you, some people have had success with the "executive response team". email jeffrey.citron@vonage.com or probably other top level execs and that should get you to them.

Posts: 448 · Posted: Fri Feb 04, 2005 7:44 pm Post subject:

Sadly, I think the Executive Response Team has become swamped. I'm seeing fairly quick responses acknowledging they received the request and apologize for the problems.... but then I never hear from them again.

I've contacted them twice now about problems. Once was about my LNP from Verizon which is still pending from November-- and that's after I contacted dslreports@vonage.com, who responded saying they'd have someone get in touch with me within a day. When 2+ weeks went by without the promised response, I contacted the Exec team. The second time was about another long-term problem where 2 different reps promised they'd handle the issue but never did, and I used that opportunity to remind them again about the LNP. They promised to get right back in touch with me with the status.

That was 6 days ago. Still waiting.

Posts: 16 · Vonage Forum Associate Joined: Oct 12, 2004 Posts: 16

After two months I gave up and had them make my temporary number my permanent one. That's after 4 faxes of the LOA, and many, many phone calls and E-Mails.

Posts: 13 · Posted: Sat Feb 05, 2005 6:29 am Post subject:

Mine took a while but was worth the wait. With the new marketing campaign, I bet they have more than they can handle now. The Executive Response Team was helpful, but who knows how backed up ithey are now.