LNP issues

Posts: 2 · New Forum Member Joined: Feb 04, 2005 Posts: 2

I'm trying to transfer my number from SBC to Vonage. I submitted my LOA on 1/7 and my dashboard shows that it was received and submitted to the carrier on 1/7. Yesterday was day 20, so I went ahead and e-mailed dslreports@vonage.com this morning. I received a reply in a timely manner (< 2.5 hours) from a "LNP Escalations Coordinator" but it had some bad news...

Quote:

I am contacting you in regards to your number transfer. I have
reviewed your account and see that your order was not processed
appropriately and I have contacted the carrier to obtain an update as
to where the process currently is. As soon as the carrier responds to
this request I will have an update to relay to you.

Uh oh, right? Any idea on what might have happened here? Should I expect another 20 day wait?

Thanks,
tdurkin

Posts: 93 · Vonage Forum Senior Joined: Feb 01, 2005 Posts: 93

When I transfer SBC to ATT callvantage It tooks only week. No documents to submit. I ordered callvantage by phone. Very Effective.
I Hate SBC but They switched very fast my number.

IT IS Vonage PROBLEM

I am still waiting from ATT callvantage to Vonage but Mine is started on Jan 19.

I hope everything should go smooth

BEST LUCK to YOU and Huh........ me too.

Posts: 19 · Vonage Forum Associate Joined: Jan 21, 2005 Posts: 19

I submitted mine on 1/6 (I also have SBC) and have called three times since day 20 and I can't get anything out of them except "there is some sort of problem. We'll let you know when we figure it out." No time tables, no explanation of what the problem is. Very frustrating.

Posts: 93 · Vonage Forum Senior Joined: Feb 01, 2005 Posts: 93

I am Sorry,

But About Line Transfer with Vonage,

BEST LUCK to ALL and Huh.........me too

Posts: 19 · Vonage Forum Associate Joined: Jan 21, 2005 Posts: 19

pankej2000 wrote:

I am Sorry,

But About Line Transfer with Vonage,

BEST LUCK to ALL and Huh.........me too

Thanks for the helpful response. That really helps to make the frustration associated with this so much better.

-----------------

[vonage.com #1184401] Submitted to wrong carrier.

Now, on a more serious note, I just got a reply from Vonage. Any thoughs on what this means?

Thank you for your Letter of Authorization to transfer your existing
phone number to VonageDigitalVoice service.

We are now working with your telephone carrier to complete the
transfer process. Please note that your transfer may take at least 20
business days from the date above. Please keep in mind that Vonage
will process your request as quickly as possible.

Please be on the lookout for our next e-mail notification that will
state the scheduled processing date of your number transfer.

Sincerely,

LNP Department

--------------------

Did I screw something up when I submitted my LNP request?

Posts: 3198 · Posted: Fri Feb 04, 2005 2:52 pm Post subject:

what are you looking for? they have your paperwork or they would have asked for it again. what else do you think you were supposed to do?

Posts: 19 · Vonage Forum Associate Joined: Jan 21, 2005 Posts: 19

reebok wrote:

what are you looking for? they have your paperwork or they would have asked for it again. what else do you think you were supposed to do?

Don't know. Just wondering if I screwed up or they did. I have gotten a response that said THEY messed up. My 20 cycle will start over and they have credited with a month of service. Fortunately, my expectations were set for this sort of thing. It's annoying, but I'm not giving up hope yet.