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chinchvan Posted:
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amazing some
transportation
problems and is
mainly shipped
...

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Natural gas poses amazing
On Apr 20, 2014 at 11:33:26

Merlizes Posted:
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Robenpax Posted:
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jlilest Posted:
Vonage: US
numbers iPhone:
T-Mobile
carrier I am
having trouble
...

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Problem with Simulring going straight to voicemail with iPho
On Apr 17, 2014 at 21:35:11

bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
...

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Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
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Topic:
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
...

In The Forum:
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Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
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Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
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Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any
chance?
...

In The Forum:
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Topic:
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On Dec 01, 2013 at 11:28:00


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
Author Message
tdurkin
New Forum Member
New Forum Member


Joined: Feb 04, 2005
Posts: 2

PostPosted: Fri Feb 04, 2005 12:15 pm    Post subject: LNP issues Reply with quote Back to top

I'm trying to transfer my number from SBC to Vonage. I submitted my LOA on 1/7 and my dashboard shows that it was received and submitted to the carrier on 1/7. Yesterday was day 20, so I went ahead and e-mailed dslreports@vonage.com this morning. I received a reply in a timely manner (< 2.5 hours) from a "LNP Escalations Coordinator" but it had some bad news...

Quote:
I am contacting you in regards to your number transfer. I have
reviewed your account and see that your order was not processed
appropriately and I have contacted the carrier to obtain an update as
to where the process currently is. As soon as the carrier responds to
this request I will have an update to relay to you.


Uh oh, right? Any idea on what might have happened here? Should I expect another 20 day wait?

Thanks,
tdurkin
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pankej2000
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 01, 2005
Posts: 93

PostPosted: Fri Feb 04, 2005 2:09 pm    Post subject: Reply with quote Back to top

When I transfer SBC to ATT callvantage It tooks only week. No documents to submit. I ordered callvantage by phone. Very Effective.
I Hate SBC but They switched very fast my number.

IT IS Vonage PROBLEM


I am still waiting from ATT callvantage to Vonage but Mine is started on Jan 19.

I hope everything should go smooth

BEST LUCK to YOU and Huh........ me too.
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lohroffc
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 21, 2005
Posts: 19

PostPosted: Fri Feb 04, 2005 2:19 pm    Post subject: Reply with quote Back to top

I submitted mine on 1/6 (I also have SBC) and have called three times since day 20 and I can't get anything out of them except "there is some sort of problem. We'll let you know when we figure it out." No time tables, no explanation of what the problem is. Very frustrating.
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pankej2000
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 01, 2005
Posts: 93

PostPosted: Fri Feb 04, 2005 2:29 pm    Post subject: Reply with quote Back to top

I am Sorry,

But About Line Transfer with Vonage,

BEST LUCK to ALL and Huh.........me too
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lohroffc
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 21, 2005
Posts: 19

PostPosted: Fri Feb 04, 2005 2:32 pm    Post subject: Reply with quote Back to top

pankej2000 wrote:
I am Sorry,

But About Line Transfer with Vonage,

BEST LUCK to ALL and Huh.........me too


Thanks for the helpful response. That really helps to make the frustration associated with this so much better.

-----------------

[vonage.com #1184401] Submitted to wrong carrier.

Now, on a more serious note, I just got a reply from Vonage. Any thoughs on what this means?

Thank you for your Letter of Authorization to transfer your existing
phone number to VonageDigitalVoice service.

We are now working with your telephone carrier to complete the
transfer process. Please note that your transfer may take at least 20
business days from the date above. Please keep in mind that Vonage
will process your request as quickly as possible.

Please be on the lookout for our next e-mail notification that will
state the scheduled processing date of your number transfer.

Sincerely,

LNP Department

--------------------

Did I screw something up when I submitted my LNP request?
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reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Fri Feb 04, 2005 2:52 pm    Post subject: Reply with quote Back to top

what are you looking for? they have your paperwork or they would have asked for it again. what else do you think you were supposed to do?

_________________
John
Webmaster
www.FileFlash.com
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lohroffc
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 21, 2005
Posts: 19

PostPosted: Fri Feb 04, 2005 4:25 pm    Post subject: Reply with quote Back to top

reebok wrote:
what are you looking for? they have your paperwork or they would have asked for it again. what else do you think you were supposed to do?


Don't know. Just wondering if I screwed up or they did. I have gotten a response that said THEY messed up. My 20 cycle will start over and they have credited with a month of service. Fortunately, my expectations were set for this sort of thing. It's annoying, but I'm not giving up hope yet.
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