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sajer
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PostPosted: Fri Feb 04, 2005 11:55 am    Post subject: Reply with quote Back to top

One thing: are you sure that if you remove the Linksys and put your old router in, that things are working?

I ask because the same problem recently occurred to me -- could receive email from my ISP (comcast) but couldn't send from Outlook express or other mail client. Same type of error. Eventually, came to find out they had disabled my SMTP access (without telling me!) because I triggered some spam filter (not sure how, and neither were they, got a free month out of that).
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winger
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Joined: Aug 12, 2004
Posts: 115

PostPosted: Fri Feb 04, 2005 11:58 am    Post subject: Reply with quote Back to top

sajer wrote:
One thing: are you sure that if you remove the Linksys and put your old router in, that things are working?

I ask because the same problem recently occurred to me -- could receive email from my ISP (comcast) but couldn't send from Outlook express or other mail client. Same type of error. Eventually, came to find out they had disabled my SMTP access (without telling me!) because I triggered some spam filter (not sure how, and neither were they, got a free month out of that).
Prior to two nights ago when I installed the Linksys RT3P2, my DI 624 router was connected directly to my cable modem and things were working in that config for around 13 days - prior tothat , I had the Motorola Vonage device.

An update, I spoke w/ Level 2 tech ... next steps to try adding "SMTP." in front of my SMTP server name (in Outlook Express, account settings for EACH mailfolder I have setup that is using SMTP). My mail provider removed teh "SMTP" notation and change the SMTP server name on me about one year ago.

I will post more results later tonight or this weekend.
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Random
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Joined: Feb 04, 2005
Posts: 12

PostPosted: Fri Feb 04, 2005 3:42 pm    Post subject: Reply with quote Back to top

winger wrote:
Prior to two nights ago when I installed the Linksys RT3P2, my DI 624 router was connected directly to my cable modem and things were working in that config for around 13 days - prior tothat , I had the Motorola Vonage device.

An update, I spoke w/ Level 2 tech ... next steps to try adding "SMTP." in front of my SMTP server name (in Outlook Express, account settings for EACH mailfolder I have setup that is using SMTP). My mail provider removed teh "SMTP" notation and change the SMTP server name on me about one year ago.

I will post more results later tonight or this weekend.


The simplest way to set up your home network is to first put everything back to the way it was before you got your RT31P2 router.

Make sure that your e-mail starts to work again when using only your DI624 router. If e-mail still doesn't work then you will need to contact your Internet Service Provider (ISP) to help you instead of Vonage because the Vonage device is not even in the mix at this point. I'm surprised the Vonage tech even tried to help you troubleshoot your e-mail settings as there is no way for them to know the proper name of your mail server (only your ISP can tell you for sure).

Once you get e-mail working again, plug the "INTERNET" port on the RT31P2 router into one of the 4 "LAN" ports on the back of the DI624 and power it on. The RT31P2 should automatically configure itself to work from behind the DI624 router. (At least Vonage claims that it's device will work this way with the DI604 and DI804V, so it might work with your model.)

You should then be set to go.

=====

The drawback with the above setup is that you cannot take full advantage of the QOS (Quality of Services) features that come with the RT31P2 router, but it should allow your service to start working.

QOS would be useful if you often download large files or use peer-to-peer software as it is supposed to "reserve" enough bandwidth to allow a call to go through.

In order to use QOS, the RT31P2 would need to be the first device in the "chain", connected directly to the cable modem. But I would try it the simple way first -- once that is working you can then spend time later on reconfiguring your network if you so desire.

Hope this helps.
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sajer
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Joined: Dec 16, 2004
Posts: 59

PostPosted: Fri Feb 04, 2005 4:23 pm    Post subject: Reply with quote Back to top

winger wrote:

An update, I spoke w/ Level 2 tech ... next steps to try adding "SMTP." in front of my SMTP server name (in Outlook Express, account settings for EACH mailfolder I have setup that is using SMTP). My mail provider removed teh "SMTP" notation and change the SMTP server name on me about one year ago.


There are a couple of other things you can do to rule in or out a problem on your ISP side.

1. try pinging the smtp address from your PC; e.g., ping smtp.comcast.net, or whatever name you are plugging into Outlook express. That should resolve the problem of whether that name should or should not have 'smtp.' in the front (most ISPs that I know of do use that as the prefix for their smtp servers).

2. If you can ping it successfully, try telneting to port 25 on that address, again from your PC:

telnet smtp.comcast.net 25

again, replace 'smtp.comcast.net' with your smto address. Port 25 is the port their server listens on for smtp traffic. If you get connected then you know there is no problem on your ISP side, if you get connection refused or timed out then you have a problem you need to talk to your ISP about.
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winger
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Joined: Aug 12, 2004
Posts: 115

PostPosted: Fri Feb 04, 2005 11:09 pm    Post subject: Reply with quote Back to top

sajer wrote:
winger wrote:

An update, I spoke w/ Level 2 tech ... next steps to try adding "SMTP." in front of my SMTP server name (in Outlook Express, account settings for EACH mailfolder I have setup that is using SMTP). My mail provider removed teh "SMTP" notation and change the SMTP server name on me about one year ago.


There are a couple of other things you can do to rule in or out a problem on your ISP side.

1. try pinging the smtp address from your PC; e.g., ping smtp.comcast.net, or whatever name you are plugging into Outlook express. That should resolve the problem of whether that name should or should not have 'smtp.' in the front (most ISPs that I know of do use that as the prefix for their smtp servers).

2. If you can ping it successfully, try telneting to port 25 on that address, again from your PC:

telnet smtp.comcast.net 25

again, replace 'smtp.comcast.net' with your smto address. Port 25 is the port their server listens on for smtp traffic. If you get connected then you know there is no problem on your ISP side, if you get connection refused or timed out then you have a problem you need to talk to your ISP about.
Method 1) no problems, pinging works 2) cannot open telnet settion on port 25. Do I need this working in order to have my SMTP outgoing mail to be sent?
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winger
Vonage Forum Senior
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Joined: Aug 12, 2004
Posts: 115

PostPosted: Fri Feb 04, 2005 11:11 pm    Post subject: Reply with quote Back to top

winger wrote:
sajer wrote:
One thing: are you sure that if you remove the Linksys and put your old router in, that things are working?

I ask because the same problem recently occurred to me -- could receive email from my ISP (comcast) but couldn't send from Outlook express or other mail client. Same type of error. Eventually, came to find out they had disabled my SMTP access (without telling me!) because I triggered some spam filter (not sure how, and neither were they, got a free month out of that).
Prior to two nights ago when I installed the Linksys RT3P2, my DI 624 router was connected directly to my cable modem and things were working in that config for around 13 days - prior tothat , I had the Motorola Vonage device.

An update, I spoke w/ Level 2 tech ... next steps to try adding "SMTP." in front of my SMTP server name (in Outlook Express, account settings for EACH mailfolder I have setup that is using SMTP). My mail provider removed teh "SMTP" notation and change the SMTP server name on me about one year ago.

I will post more results later tonight or this weekend.
correct server is not SMTP.mail.xxxx.com for my email service. It is simply mail.xxxx.com like I originally had it. This possible solution does not work for me.
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winger
Vonage Forum Senior
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Joined: Aug 12, 2004
Posts: 115

PostPosted: Fri Feb 04, 2005 11:13 pm    Post subject: Reply with quote Back to top

Random wrote:
winger wrote:
Prior to two nights ago when I installed the Linksys RT3P2, my DI 624 router was connected directly to my cable modem and things were working in that config for around 13 days - prior tothat , I had the Motorola Vonage device.

An update, I spoke w/ Level 2 tech ... next steps to try adding "SMTP." in front of my SMTP server name (in Outlook Express, account settings for EACH mailfolder I have setup that is using SMTP). My mail provider removed teh "SMTP" notation and change the SMTP server name on me about one year ago.

I will post more results later tonight or this weekend.


The simplest way to set up your home network is to first put everything back to the way it was before you got your RT31P2 router.

Make sure that your e-mail starts to work again when using only your DI624 router. If e-mail still doesn't work then you will need to contact your Internet Service Provider (ISP) to help you instead of Vonage because the Vonage device is not even in the mix at this point. I'm surprised the Vonage tech even tried to help you troubleshoot your e-mail settings as there is no way for them to know the proper name of your mail server (only your ISP can tell you for sure).

Once you get e-mail working again, plug the "INTERNET" port on the RT31P2 router into one of the 4 "LAN" ports on the back of the DI624 and power it on. The RT31P2 should automatically configure itself to work from behind the DI624 router. (At least Vonage claims that it's device will work this way with the DI604 and DI804V, so it might work with your model.)

You should then be set to go.

=====

The drawback with the above setup is that you cannot take full advantage of the QOS (Quality of Services) features that come with the RT31P2 router, but it should allow your service to start working.

QOS would be useful if you often download large files or use peer-to-peer software as it is supposed to "reserve" enough bandwidth to allow a call to go through.

In order to use QOS, the RT31P2 would need to be the first device in the "chain", connected directly to the cable modem. But I would try it the simple way first -- once that is working you can then spend time later on reconfiguring your network if you so desire.

Hope this helps.
I had thought of this solution, but does not work for me as I upload work to my webpages and download files alot when I am home. Thanks for your time and effort in providing a very clear suggestion, though.
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dconnor
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Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Fri Feb 04, 2005 11:39 pm    Post subject: Reply with quote Back to top

I had the very same issue as winger several weeks ago. My solution had nothing to do with Vonage, but rather everything to do with Norton Internet Security 2005. I turned off the firewall and - BINGO - I came back to life.

Could this be your issue also?

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winger
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 12, 2004
Posts: 115

PostPosted: Fri Feb 04, 2005 11:54 pm    Post subject: Reply with quote Back to top

dconnor wrote:
I had the very same issue as winger several weeks ago. My solution had nothing to do with Vonage, but rather everything to do with Norton Internet Security 2005. I turned off the firewall and - BINGO - I came back to life.

Could this be your issue also?
No. Thanks.
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winger
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 12, 2004
Posts: 115

PostPosted: Fri Feb 04, 2005 11:57 pm    Post subject: Reply with quote Back to top

This is an absolute pisser. I changed (in OutlookExpress) my SMTP server port (for outgoing mail) to 587...wholla. All 200+ backlogged emails sent successfully within a minute. Apparently the same night I got my new Linksys router, my ISP started blocking port 25 SMTP traffic - I cannot confirm this, just what the facts look like. I will confirm with my ISP tomorrow or Monday. I should charge them my hourly rate. SHEEESSHHH. Thank you ALL very much for all your suggestions -I really appreciate your effort and willingness to help.

http://helpdesk.wisc.edu/page.php?txt=&id=2786
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