Calls drop in and out when talking

Posts: 112 · Vonage Forum Senior Joined: Jan 17, 2005 Posts: 112

For the last 2 days, I have been getting calls, but they drop in and out.
The service has been great for the last 2 weeks up until yesterday. Its getting very frustrating.
I have tested my connection, it tells me that I can have 4 Voip phones. Sometimes the phone doesnt ring and goes into vmail. I have changed the bandwidth settings to the middle setting, but still having issues.
I am using the PAP2 behind the WRT54G. I updated my firware to
Alchemy-6[1].0rc6a, but after I was laready having the problem. I changed the PAP2 to have a static IP within the Linksys, QOS is set to MAC.
Any help will be great.

Posts: 62 · Posted: Thu Feb 03, 2005 8:19 pm Post subject:

I apologize for the inconvenience you are experiencing with our service. Send me a pm with your account information so I can ensure that your device has the most recent firmware available. In addition if you find you are constantly having a problem with incoming calls I can get you in direct contact with a tech support rep. PM me. Smile

Posts: 3198 · Posted: Thu Feb 03, 2005 8:55 pm Post subject:

sounds like new packet loss. I did see a level3 hop earlier that was having bad packet loss.
what are your detailed results from testyourvoip.com?

Posts: 112 · Vonage Forum Senior Joined: Jan 17, 2005 Posts: 112

I tested my connection from my hard wired PC from the Voip test in this forum and it came back with this
My Results
Download 4,161,672 bps
Upload 345,576 bps
QOS 90%
RTT 80 ms
MaxPause 31 ms

From my Wireless Laptop my results were
My Results
Download 1,645,264 bps
Upload 217,496 bps
QOS 95%
RTT 71 ms
MaxPause 90 ms

Posts: 3198 · Posted: Thu Feb 03, 2005 9:19 pm Post subject:

that's not really what you're looking for in this case.

Posts: 112 · Vonage Forum Senior Joined: Jan 17, 2005 Posts: 112

Do I want the http://www.testyourvoip.com

I will run it now

Posts: 112 · Vonage Forum Senior Joined: Jan 17, 2005 Posts: 112

How does this look. I used the golden phone, checked my stats

Audio MOS Details MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.60 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 15 ms
Packet Discards 0.0%
Packet Loss 0.1%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 0 ms
Max: 1 ms

Posts: 3198 · Posted: Thu Feb 03, 2005 9:41 pm Post subject:

looks good. next time, try it when you're having the issue. are you having it right now?

Posts: 112 · Vonage Forum Senior Joined: Jan 17, 2005 Posts: 112

Nobody has called and a Vonage tech updated the firmware for me on the PAP2. I will no better tomorrow
thanks
I will update tomorrow

Posts: 112 · Vonage Forum Senior Joined: Jan 17, 2005 Posts: 112

Still having the issue when I call in and out. Im on hold now with Vonage now. I was working with ssantana last night, he updated my firmware from PAP2-bin-2-00-11-LS-b.bin to PAP2-bin-2-00-10-LSc.bin to see if this would fix the issue, but so far nothing. Reset PAP...still nothing.
I have a static ip assigned to the PAP2 in my wrt54g, Qos setup on mac priority set to premium.
I updated my firmware after problem started to have these features available.