When should I cancel my phone number?

Posts: 20 · Vonage Forum Associate Joined: Jan 24, 2005 Posts: 20

FINALLY got my Vonage Router today! WOW! I love it! Everything worked out of the box without a problem. My question, is no that I want to keep the service, I want to tranfer my Qwest phone number. I want to know when I should cancel my service with Qwest. And, once they transfer the number, does the phone company issue you a new number, or does your line just sit their without one?

Also, does anyone know if the phone company charges fees to do this transfer? If this is going to end up costing me ton, I'll just keep the number Vonage gave me.

Posts: 66 · Posted: Wed Feb 02, 2005 7:37 am Post subject:

Here is the exact email I received from Vonage. Make sure you go over the lFAQ's at javascript:openWin('https://www.vonage.com/help/index.php?topic=lnp_faq', 'activityWin', 'width=500,height=500,scrollbars=yes')
Make sure the # does not have DSL,does not have a personalized (distinctive ring) number associated with it, you have a current copy (less than 30 days old), of your Quest phone bill,, remeber all information on your Quest acct and Vonage acct MUST be identical or your LNP process will be slowed..i.e. service address and account owner's name.If there are any descrepancies, try changing the Vonage's info to match your Quest acct. Also note that Vonage will submit the Disconnect order on your behalf to help make the transition seamless.

Account Number: 100348XXXX

Dear Linda & Louis Jones,

Thank you for placing your order with Vonage.
Your order is being processed and we will notify you by email
when it is shipped.

**PLEASE NOTE**: You have directed Vonage to assign your
existing phone number to Vonage service. Before we can
assign your number, your former telephone carrier must first process
your request. Once your former carrier releases this number,
Vonage assigns it to you immediately.

**IMPORTANT**: In order to begin the Number Transfer Process,
Vonage must receive your Letter of Authorization (LOA)
form as well as a recent copy of your local phone bill.

In the interim, Vonage provides you with a courtesy
temporary virtual number. This number is labeled (VIRTUAL) in the
paragraph below. Please feel free to use this number until your
carrier releases your existing number. Please note that transferring
your number can take at least 15 - 20 business days upon receipt of
complete and correct paperwork. Vonage will keep you informed of the
transfer process via email along the way.

Your new Vonage Telephone Numbers,
Voicemail Access Numbers and temporary Voicemail PINs are:

Phone Number Voicemail Access Number PIN
1-(281)-337-xxxx 1-(281)-576-7499 1234
1-(281)-576-xxxx (VIRTUAL) NA NA

You can set up your voicemail at any time by calling your Voicemail Access Number and following the instructions.

Your 11-Digit Vonage phone number is your mailbox number.

For your protection, please change your Voicemail PIN as
soon as possible.

Please take a few minutes to review the details of your order.

Hope this was some help, here's a summary of my LNP process with Vonage and Verizon. Mine went EXTREMELY smooth compared to others that I've heard about.

Status History for: 1281337xxxx

Current Status: Transfer Completed Temp Virtual Number : 1281576xxxx Transfer Date: January 7, 2005

Updated Date: Number Transfer Progress History:
December 28, 2004 Awaiting Letter of Authorization
December 28, 2004 Letter of Authorization (LOA) Received
December 28, 2004 Transfer Sent to Carrier
January 6, 2005 Carrier Approved Transfer
January 7, 2005 Completed LNP Transfer

GOOD LUCK

Posts: 66

Verizon didn't charge me anything, but I still haven't received my final bill. Lol

Posts: 73 · Posted: Wed Feb 02, 2005 10:16 am Post subject:

My areacode isn't listed as one of the areacodes Vonage has a presence. Does that mean that they cant transfer my phone number to the Vonage line? I'm hopingthat since I do have Verizon, I should be able to do the same...

Posts: 86 · Posted: Wed Feb 02, 2005 10:20 am Post subject:

The website has a utility that will verify if you can keep your number.

http://www.vonage.com/features.php?feature=lnp

Look on this page on the right side...Enter your area code and exchange, it will say you can or can NOT keep your number.

Learn if we can transfer your existing number here:

Please enter your area code and the first three digits of your phone number.

Posts: 73 · Posted: Wed Feb 02, 2005 10:56 am Post subject:

Son of a...

i was given the impression that I could keep my number when I was on the phone with the rep last month...

hell there's no point in having Vonage if i cant get a local number.

Is this a technical issue, or can i get the FCC involved and get them to force verizon to relinquish my number?

Posts: 20 · Vonage Forum Associate Joined: Jan 24, 2005 Posts: 20

I heard Vonage charges to do this. I also read somewhere that someone got credited for changing their number within the 14 day trial. Should I do this over the web, or should I call them to transfer my number?

Posts: 73 · Posted: Wed Feb 02, 2005 11:27 am Post subject:

The transfer process requires fillilng out a form, then signing paperwork & mailing /faxing it back to them...

Posts: 20 · Vonage Forum Associate Joined: Jan 24, 2005 Posts: 20

But, is there a way to avoid being charged for the process, and if so, should I just do it over the web, or call them to invoke the transfer?

Posts: 73 · Posted: Wed Feb 02, 2005 11:32 am Post subject:

No idea...

I dont think they charge to transfer the number.... then again I'd gladly pay for the transfer to get it done...

*rant* *rant* *rant*