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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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coolspot
Vonage Forum Senior
Vonage Forum Senior


Joined: Nov 26, 2004
Posts: 91

PostPosted: Sun Feb 06, 2005 2:42 pm    Post subject: Reply with quote Back to top

DarKev wrote:
Scooby5 wrote:
So I got cablemodem from rogers, much much faster service, and then slapped on Vonage.


Two people that I work with tell me that Rogers high speed internet goes down quite often. Have you experienced this?


Rogers works fine for me - I get 600KB/s! It really depends on where you live... some neighbourhoods are better than other.

Basically the less dense (population wise) a neighbourhood is... the faster service you'll get.

My neighbourhood probably only has 300 houses in total... so the service in my area is blistering fast. I used to live in a "traditional" neighbourhood with 1000's of house and Rogers did crawl during prime time.
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bhsharwood
New Forum Member
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Joined: Jan 29, 2005
Posts: 6

PostPosted: Tue Feb 08, 2005 6:05 pm    Post subject: Reply with quote Back to top

In much the same way that the DSL system is reliant on the distance from the central office, the cable network is reliant on how recently is has been upgraded or repaired in your neighbourhood. I have Rogers at both home and work and both have IP phones on them (TalkBroadband at home, and both Vonage and TalkBroadband at the office) and the office connection is solid. The home connection was poor and disconnected often (and my office is only a few blocks from hom). After many a call to Rogers I think they finally did something about it and for the last few months my home connection has been solid also.

If your Rogers connection is spotty, my advise is complain often and complain loudly. Any time the network is down is an opportunity to call in and complain. (if you have a rogers phone to do it on)
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niteowl999
New Forum Member
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Joined: Feb 11, 2005
Posts: 3
Location: Toronto, Ontario, Canada

PostPosted: Sat Feb 12, 2005 11:17 pm    Post subject: DSL vs cable with VoIP Reply with quote Back to top

According to Bell.

At this current time you can not have a DSL connection without a phone number.

Its does not matter if the DSL is with Bell or wholesale through another provider. I was told that you need a dial tone from the central office for DSL to work.

When Bell's starts to offer Voip , there may be a chance that we can have DSL without a phone number.

In conclusion in order to have a DSL connection. You must have local phone service from any carrires ( Sprint etc.... )

I found it a lot easier to get a DSL from an ISP when I had local Bell Canada service.

Currently I have: or Cable Internet
DSL 3Mps - $29.95 Hi Speed - 3Mps $45.00
Basic Line - $26.00 Cable without TV $10.00
Voip - $19.95 Voip $19.95
Total ------------ -----------
$75.90 (1) $74.95 (2)

Note#1: Unlimited Local call, 1-800 numbers, 911 service, phone line secuity system with Basic Phone service and 500 min of Local and USA & Canada Long distance using Voip.

Note#2: Total of 500 min of Local and USA & Canada Long distance. there no 911 service, no 1-800 number, phone line security system may bot work.
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niteowl999
New Forum Member
New Forum Member


Joined: Feb 11, 2005
Posts: 3
Location: Toronto, Ontario, Canada

PostPosted: Sat Feb 12, 2005 11:25 pm    Post subject: DSL vs Cable with VoIP Reply with quote Back to top

The above chart got messed up:

Cost:
DSL 3Mps-------- $29.95
Basic Line-------- $26.00
VoIP-------------- $19.95
Total --------------------------
--------------------$75.90 (1)

Note#1: Unlimited Local call, 1-800 numbers, 911 service, phone line secuity system with Basic Phone service and 500 min of Local and USA & Canada Long distance using Voip.

Cable Internet
Hi Speed - 3Mps---$45.00
Cable without TV--$10.00
VoIP--------------- $19.95
Total -----------------------
-------------------- $74.95 (2)

Note#2: Total of 500 min of Local and USA & Canada Long distance. there no 911 service, no 1-800 number, phone line security system may not work.
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odinyvr
Full Forum Member
Full Forum Member


Joined: Feb 07, 2005
Posts: 53
Location: Vancouver, BC

PostPosted: Sun Feb 13, 2005 2:16 pm    Post subject: Reply with quote Back to top

I have DSL service through Telus in downtown Vancouver.

I spoke with Telus about four days ago and the agent told me that it is now possible to get DSL service through them without the land line. The monthly charge will be a little higher, I think around $45, but I am not %100 sure, she quoted a few prices.

I am in the process of having my land line disconnected as I have Vonage up and running.

The agent at Telus also told me a discount is offered if I have cell phone with Telus Mobility and subscribe to 1-3 year contract.

I used the Vonage Speed Test on both services in my home, DSL and Cable. The QOS for the DSL is 99%, with Cable it's around 14% and the signal is really inconsistent. I am fortunate I had the opportunity to compare both services at this time as my first month with Shaw was free.
However like DarKev said, it all depends on where you live.
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DarKev
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 25, 2005
Posts: 336
Location: Gatineau, QC

PostPosted: Sun Feb 13, 2005 2:56 pm    Post subject: Reply with quote Back to top

Yes, it does depend on where you live. The QoS I am getting is 97% with cable. My friend up the road had DSL and he did the Voip tests using his Bell Canada DSL connection and it told him to take the pony express. Transferring files to him was pitiful. He switched over to cable high speed. I will say that the company I'm with for cable, Videotron, is one of the best for delivering great high speed performance. I have both digital cable and high speed with them and they are wonderful. I particularly love their digital cable package where you can order up 20 ŕ la carte or 30 ŕ la carte packages. You can pick and choose "online" the TV stations that you want, and every 30 days you can pick and choose alternate stations. I don't know of any other cable service in the Ottawa/Gatineau region that allows this.
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jdsharp
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 11, 2005
Posts: 18
Location: Toronto, ON, Canada

PostPosted: Sat Jun 11, 2005 10:59 pm    Post subject: Sypatico or Rogers, Naked DSL Reply with quote Back to top

Just like Bell, Rogers is very neighborhood dependant.
I signed up for Sympatico 2 days after Rogers couldn't get my new connection and modem working. Someone at Rogers said it could take 7-10 to fix the problem, but they fixed it 24 hours later when I told them I couldn't wait that long and would sign up with bell.

Funny thing about Rogers, it works great if:
you don't plan on moving (you stop receiving mail)
you live in a Seniors neighbourhood without all the school age kids
(speed goes up and down)
you don't live in an apartment building with constant power outages.
(the amplifier or repeater is usually not on battery power)

Even when you don't notice the speed flucuations, Rogers speed can fall below Sympatico at certain times of the day, Sympatico will always be constant.

Bell on the other hand will give you unlimited dial-up until the modem arrives, and the multiple email accounts will continue to work even at another address or when plugged into the rogers modem.

Best of all Bell gave me an $8 credit for bundling cell phone/POTS phone and sympatico along with 1000 minutes of long distance for $5 (that is 1/2 cent a minute) better than any other long distance.

Also I ran the Vonage Voip Speed test and it appears sympatico consistently offers a 2-3x higher upload speed which would support multiple Voip connections.

I have been to http://Performance.toast.net and http://Testyourvoip.com but has anyone heard of any other speed sites that show upload speed besides Vonage?

Lastly I read March 18th, BELL is TO OFFER "NAKED DSL" THIS MONTH: Later this month, Bell Canada will begin allowing customers to subscribe to high-speed Sympatico service over wire pairs that do not also carry local phone service.

But I can't find any mention of this topic after the above date.

I haven't purchased/ordered Vonage yet but I'm wondering which will be better quality the adapter or the wireless router with built in adapter?
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djino
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 27, 2005
Posts: 110
Location: Ottawa, Canada

PostPosted: Sun Jun 12, 2005 2:26 pm    Post subject: Reply with quote Back to top

Give Bell sometime, you'll learn to hate them. With Bell, (And I'll say for Rogers Wireless) they bend over backwards for their new customers but do **** all for existing customers (not less you threaten to cancel as I got some pretty good deals with my cell phone when i told them I'd pay the $20/month left in my contract to quit). My mother in law has Bell Sympatico (under my name) and when I told Bell I would quit and go with Primus high speed (because of their $19.99 for 5 months 3mb/s) Bell said they'd give me their 3mbs for 6 months at $19.99 no contract.

My point is, all these companies are the same. You'll fall in love with them in the beginning because they actually bend-over-backwards to get you a customer, then fail miserably to meet the same level in customer service when you've been with them awhile.

Now to respond to what you were saying, I dont think Bell is advertising Nakid DSL. You have to call and inquire about it to get it. I think a few people in this forum have it. And when you call, the person you are speaking to might not know much about it or know that it exist at all but dont give up because of it, either ask them to speak to some supervisor, or call back and speak to someone else who will finally know about it and offer it to you. You can also do like I said above and say that you'll have to goto rogers if they can't do something for you.

Next point. I have Rogers Extreme (5mb/sec) and I live in an apartment building. I haven't experience any fluxuations in the speed. I seem to always have a constant rate, and its pretty damn good. I think those sayings about some points during the day with everyone using it, will effect your speed is pretty much a thing of the past. Bell sympatico used to make their commercials saying how cable high speed is like that, and I believe now they were forced not to advertise this anymore.

As for your bundles. I believe if you have to go on a 2 year contract to bundle up your services. And if this is true for you, I'd would think twice about signing a contract with these companies. If yer looking to make the most out of your money, while still maintaining good service, I suggest the following:
* Get Bell Sympatico (make sure they dont get you on a contract). I assume you already have a Bell Landline
* Then Keep Inquiring about Naked DSL. Make threats about cancelling and going to rogers until you do get it. I dont know for sure as I dont have it, but I believe its out there. There should be people in this forum who have it.
* Choose a Voip. I've been in these forums for about 3-4 months before I went Voip. Though Vonage seems to be the company to go for (repretationwise). I dont think they are the cheapest. For 1, if you dont buy the adaptor at a store, you will be charged a $40 Activation fee, + $20 shipping. Their unlimited North America plan is kinda high ($39.99). If I were to go with Vonage, I'd stay with the $19.99 500 minute plan. because you can still use another 300 or so minutes before you are charged $39.99. Getting virtual lines with them are also a bit pricey ($7.99). But if you do want an unlimited plan but want somethign cheaper than $40. Try Primus - Talkbroadband. They have unlimited north america for $29.99. No Activation or shipping fee. If you purchase their $99 adaptor, you save $4/month, but you have to purchase it. You can get virtual lines for $4.99, but you can only get numbers for 10 selected canadian cities. The company I have chosen is Yak - Worldcity. I choose their $18.99 600 minute (Canada/US) plan. I'm able to choose numbers anywhere Canada/US. virtual numbers at $2.99. No Activation/Shipping fees. Free incoming calls. 2cents/minute if you go over. The only thing bad with them is its a 1 year contract after the 30 day trial. After the year of service, the adaptor is yours to keep. $70 early termination fee. I've been with them for almost 2 months, and the servie is great. their unlimited North America plan is $35, but I see 600 minutes is more than enough especially if incoming calls are free.
* So in all. To have the best value for yer money. Go Sympatico Naked DSL. Try to get it for $19.99 (the 3mb/s).. Yak for $18.99 (600 outgoing minutes). And you should be good. so you baslically have your Phone + Longdistance + Internet for $40.

Aight thats it, sorry about the long email.
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DarKev
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 25, 2005
Posts: 336
Location: Gatineau, QC

PostPosted: Sun Jun 12, 2005 4:49 pm    Post subject: Reply with quote Back to top

I agree, the companies these days do not put much value into their existing customers. They bait you and lure you in, but once you are in they figure you'll stay regardless of how they treat you afterwards. Maybe the older generation would put up with this. My Mother would not think of leaving Bell. It's been her phone company for 40 years! Can you imagine, 40 years of loyalty to a company, and they are charging her .95 cents per call to dial *69. I keep telling her that there are better options out there, but she won't hear of it. Bell depends on people like my mother to keep themselves afloat. The day will come when they will have to try much harder. They've lost me as a customer. I switched to Vonage a year ago. With that I got rid of my $100 per month phone bill (including long distance and features). I have also convinced 5 friends to switch to Vonage. One customer, little ole me, pulled 5 other customers from Bell. Yet Bell continues to not value their current customers.

Why should it have to come down to threats of leaving them to get them to treat you better? I guess they will wait until they come close to going out of business before they will change. By that time, most of the staff who have a bad attitude should be gone (I would hope). They really need to get rid of their call centre and go back to the way they were doing things before. Sure, they are saving some money on staff by investing into call centres, but if they keep it up they will have no staff because their profits will be zilch. You cannot run a company without customers. Until these companies learn to put the customer first, they will never win.

Thank you Vonage. For you have given us the opportunity to finally fight back. These monopolies have got to go!
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