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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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Shrubman
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Joined: Jan 26, 2005
Posts: 8

PostPosted: Tue Feb 01, 2005 10:35 pm    Post subject: They Don't Have Enough Support People Reply with quote Back to top

I emailed Vonage a few days ago, expressing my concern with sound quality. I got an automated response the same day saying a ticket had been opened and someone would call me.

Today I gave up waiting and called Vonage. After a good 20 minute wait someone picked up, only to tell me the actual tech support people were too busy to talk and would have to call me back. She said I was scheduled to be called today. Well, at 10:30PM I decided, the day almost over, I'd call back. Same thing: wait, wait, wait..then a ring and it's someone who can't help me. Now I've been told someone will call me tomorow night after work.

I'm not gonna bash Vonage as I think they have great potential, but it appears that right now they're a bit over their heads.

Just thought I'd share.
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LC
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Joined: Dec 22, 2004
Posts: 76

PostPosted: Tue Feb 01, 2005 10:43 pm    Post subject: Reply with quote Back to top

-what phone adapter do you have?
-who is your isp?
-what were your results of the voip speed test?
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jim2766
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Vonage Forum Senior


Joined: Jan 16, 2005
Posts: 84
Location: Eastern Pennsylvania

PostPosted: Tue Feb 01, 2005 10:53 pm    Post subject: Reply with quote Back to top

I called Vonage today on a billing issue, and also tech support. I had a live person answer the phone on the 5th ring after i went through the automated prompts. The person I spoke to didnt seem to know what I was talking about, had me on hold for about 7 minutes, and got me my answers. Total plhone time was 15 minutes according to my Vonage log. Not as bad as I have been hearing about. I made my call at 5:12 pm eastern time.
Jim
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Shrubman
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Posts: 8

PostPosted: Tue Feb 01, 2005 11:21 pm    Post subject: Reply with quote Back to top

LC wrote:
-what phone adapter do you have?
-who is your isp?
-what were your results of the voip speed test?


I've posted these in another thread, but:

Charter Communications
Linksys RT31P2
In three tests on different days I get a consistent MOS of 4.4 and latency between 155-165.

My problems are my outgoing voice volume (too low)and, to a lesser extent, confusion that erupts when an apparent delay causes me and the person on the other end to consistently start talking over one another, realize it, pause, start again, repeat. : (

EDIT: Sorry, that was my test info from testyouvoip.com. My speedtest shows 2.87 Mbps down, 243 kbps up.


Edit again: I forgot:
QOS 97%
RTT 0 ms
MaxPause 16 ms
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LC
Vonage Forum Senior
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Joined: Dec 22, 2004
Posts: 76

PostPosted: Wed Feb 02, 2005 7:11 pm    Post subject: Reply with quote Back to top

have you tried to change your bandwidth saver settings?

try to set it to 50, and note any change in quality. if that does not work, try 30.
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Shrubman
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PostPosted: Wed Feb 02, 2005 7:50 pm    Post subject: Reply with quote Back to top

I've already got the bandwidth saver settings set for the highest voice quality. Why would I want to lower it?

Am I missing something?
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LC
Vonage Forum Senior
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Joined: Dec 22, 2004
Posts: 76

PostPosted: Wed Feb 02, 2005 8:07 pm    Post subject: Reply with quote Back to top

from http://www.vonage.com/features.php?feature=bandwidth_saver

Quote:
The Bandwidth Saver feature allows you to control the sound quality of your call to save valuable bandwidth. Customers with 128 Kbps connections often choose the Normal Sound Quality setting on our Dashboard. This saves bandwidth and still provides excellent call quality.
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Shrubman
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PostPosted: Wed Feb 02, 2005 10:13 pm    Post subject: Reply with quote Back to top

and?

No offense, but I've posted that I have a high speed connection with 256MB upload speed. I've also said I have problems with Voip quality. Why would I reduce in any way my voice service to "conserve bandwidth", presumably to maximize other internet traffic flow? The Voip part is the one I need to augment, if anything.
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ssantana
Vonage
Representative
Vonage<br>Representative


Joined: Jan 18, 2005
Posts: 62
Location: Vonage

PostPosted: Wed Feb 02, 2005 10:41 pm    Post subject: Reply with quote Back to top

We apologize for the inconvenience. We are trying our best to answer customer inquires as soon as possible. If you require immediate assistance do not hesitate to send me a pm and I will contact you as soon as I can. I am available from 3:30-12am tues-sat.

_________________
Vonage Customer Care Representative
http://www.vonage.com
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abqdan
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Joined: Feb 02, 2005
Posts: 2

PostPosted: Wed Feb 02, 2005 11:53 pm    Post subject: Reply with quote Back to top

Yes, the company is clearly suffering from under-staffing in all areas. I've been waiting a week for a reply on a pre-sales issue - something they ought to be jumping all over. I actually went ahead and ordered the service, and then couldn't get any response from tech support about installation of the RT31P2 they sent me (I wanted to integrate it into my current home network, not replace my main router). After four days of waiting, I figured it out my self Smile

Now the unit is installed, the configuration was very smooth, and the voice quality is great. We've decided to try the service out for a month and see how it goes.

However, my (very basic) question remains unanswered, and we won't transfer our existing number and terminate our POTS until we're sure...

If you transfer your local number to Vonage, will local residents still be dialing a local number to call us? At the moment, the Vonage number we were allocated is a long distance number, and I can't see friends and family wanting to pay long distance to call us, while we're saving money on Vonage!
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