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Smeghead
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 09, 2005
Posts: 20
Location: Chicago, IL - a Brit abroad

PostPosted: Thu Feb 10, 2005 10:01 am    Post subject: Re: Vonage not for everyone. Reply with quote Back to top

rebus wrote:
On the other hand, it would take all my fingers, all my toes, and then some, to count the number of internet outages I've suffered since I dropped Prodigy and got "real" internet service in 1996.
Count on 'em in binary instead - that'll give you a little extra storage capacity on yer digits. Wink

More seriously, I'd agree that a plain old phone list is typically more reliable. I don't disagree for a second that there are outages (no system ever built has none) but the average caller usually goes for ridiculous lengths of time without having any real problems with it. I mean, it's not like you ever pick up your landline wondering if you're going to get a dial tone this time, is it? Smile

The last time I remember having any sort of problem was on Sept. 11th, but there just wasn't enough capacity to go around on that day. The connection out to my local switch was fine, but most of the PSTN was completely jammed.

If my life depended on it, I'd make sure I had a landline kicking around the place, plus a mobile for backup. It's a somewhat unappreciated fact that all mobile phones must be able to place an emergency call regardless of whether their owner is paying for service or not (and, in the case of GSM phones, even if there is no SIM card in the phone). If it meant that much and I had no other need for mobile service, I'd just buy the cheapest mobile I could get a hold of but not sign up for service.

Personally, I haven't had to contact customer service as of yet, other than to place my initial order. I'll have to fax in my letter to get my local number switched over - maybe the fun will begin then...
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kailes
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 14, 2004
Posts: 31

PostPosted: Thu Feb 10, 2005 10:08 am    Post subject: Reply with quote Back to top

i would not have a trouble with the long hold times if the people were 1. knowledgeable when you finally got thru, or 2. actually amde good on a promise. for the 4th time last night, I was told my problem was being escalated to level 3 support, and I would hear back from someone immediatley. well, 10 hours later and I haven't heard from anyone. this is the 4th time i have been promised a phone call or email and have yet to hear anyting. meanwhile, we haven't been able to receive a fax all week, my wife is catching a tone of heat, and no one there seems to be able to fix my problem. I'd cancel the fax line in a heartbeat if 1. i could acutally talk to someone before I tunred 40, and 2. i wasn't going to get raped for the $40 to cancel my service....

hurry up and get it right Vonage, you are shooting yourselves in the foot
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palbri
New Forum Member
New Forum Member


Joined: Feb 09, 2005
Posts: 6
Location: VT

PostPosted: Thu Feb 10, 2005 10:47 am    Post subject: Vonage Support -- They are Hiring! Reply with quote Back to top

Vonage is deeply aware of the "support" situation and are in the process of hiring MANY more staff members.

In fact, they had an open house this past Tuesday night in Edison, with another one scheduled for this Saturday.

Vonage is a booming company that is experiencing rapid growth. They are gearing up their Support Staff.

Let's be patient! Smile
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powerman
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New Forum Member


Joined: Feb 10, 2005
Posts: 5

PostPosted: Thu Feb 10, 2005 10:50 am    Post subject: Re: Vonage Support -- They are Hiring! Reply with quote Back to top

palbri wrote:
Vonage is deeply aware of the "support" situation and are in the process of hiring MANY more staff members.

In fact, they had an open house this past Tuesday night in Edison, with another one scheduled for this Saturday.

Vonage is a booming company that is experiencing rapid growth. They are gearing up their Support Staff.

Let's be patient! Smile


Patience is my middle name..
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