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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

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Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

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Topic:
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On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

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Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

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Topic:
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

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On Jul 17, 2016 at 23:42:46


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animate
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 03, 2005
Posts: 33
Location: Ar

PostPosted: Sat Feb 05, 2005 2:32 am    Post subject: Re: Vonage not for everyone. Reply with quote Back to top

I have not disconnected my MCI service yet. If I have to keep MCI, I don't see any reason to switch, period. The low rate of Vonage appealed to me but the main reason I was going to quit MCI is because I can't get my web account to work.

As far as depending on Vonage with my health in such bad shape, is becasuse I was told it was just as good as a landline, but went through my internet service instead. My internet service is great so I really never foreseen any problems and I don't anticipate any if it gets routed to an emergency number.

But...due to my health, 911 is a "Biggie" and if you all think I should not depend on Vonage, considering my health, maybe I would be better off to send it back instead of trying to get them to fix it. A rep by the name of Santana sent me an email today and said he understood now what my problem was and would fix it.

That was the only problem I was having. It was going to the non emergency number at the police station and then a recording came on and said, "if this is a life threatening situation, hang up and dial 911" So.......I was at a loss at how to get an ambulance because that was what I had already dialed.
My internet service is with Cox and it is pretty reliable. Phones can go out just as well as the internet so I just figured it would be as good as the phone company. Am wrong in thinking that?
Thanks for your response.
Have a great day,
Donna

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animate
Vonage Forum Junior
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Joined: Feb 03, 2005
Posts: 33
Location: Ar

PostPosted: Sat Feb 05, 2005 2:52 am    Post subject: Re: not enough support Reply with quote Back to top

Yes, I had sent oodles of emails and called them 4 times asking for an RMA and when I never got it, I assumed I would have to file a chargeback. I have only filed one chargeback in my entire life and don't make a habit of doing that. But when you spend over 6 hours on the phone and send email only to get automatic responses over and over and never a reply from anyone, you tend to get to thinking that might be the only thing to do. I would much rather keep my service if the rep that emailed me can route it to an emergency number. I like and I like the fax service.
The only thing is the 911. I assumed when I read the terms that it would go to an emergency number and when he gets it fixed, if it goes to an emergency number, then I will have no complaints.
I have no reason to return it. I like it. I just need 911 really bad.
Thanks and I am sorry to whomever I called rude. Whoever it was, I guess they just had not read all the details of my situation.
I don't know enough about this forums so I may have spoken out of turn and to the wrong person. Sorry.
Have a great day,
Donna

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rebus
Vonage Forum Evangelist
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Sat Feb 05, 2005 11:59 am    Post subject: Re: Vonage not for everyone. Reply with quote Back to top

animate wrote:

As far as depending on Vonage with my health in such bad shape...

But...due to my health, 911 is a "Biggie"....

My internet service is with Cox and it is pretty reliable. Phones can go out just as well as the internet so I just figured it would be as good as the phone company. Am wrong in thinking that?

In a matter of "betting my life" on one service or the other, I personally would choose the local phone company without question. There are going to be exceptions, but generally speaking, ordinary phone service is far more reliable. There is a hard link-- copper wires on a pole or buried underground-- between you and the phone company's switch. Nothing short of a car wreck bringing down a phone pole, careless backhoe operator digging up a cable, or some other physical trauma to that telephone cable, will break that link. The phone company has over 100 years of experiencing routing phone calls, and it's one of the best networks on the planet.

When making a 911 call with your local phone company, the call is sent up those reliable copper wires to the local switch, then on to the local emergency center. If you have Enhanced 911 service (most areas do), the operator knows exactly where you are before you even speak the first word.

When making a 911 call with Vonage, your call must be converted from an analog signal to digital (that cheap Linksys adapter not known for its quality), sent through your cable modem, routed through Cox's network out onto the internet, hop across one or more long-haul transit networks (typically) several states away to a peering location where the message jumps to one of Vonage's carriers-- and THEN be translated from a digital internet message back to analog and put on the public switched telephone network, where it makes its journey all the way back to your local public service access point, which is not the same thing as a true 911 call center. As you can see, there are many more potential points of failure. If you are incapacitated and cannot speak, the operator has no clue who or where you are, and cannot send help-- and that fact alone could mean the difference between life and death, especially for someone in bad health.

With your poor health, 911 is a critical life-or-death issue, moreso than for the average household. Thus, my recommendation would be NOT to give up your regular phone service. If you make a lot of long distance calls, you might consider using Vonage as your primary phone, and getting what's known as "Message Rate" service from your local telephone company as a reliable backup for emergencies. Message Rate service is typically less than $20/mo, and that's a small price to pay for something that could save your life.

Or, perhaps Vonage just isn't the right product for you at all. Only you can decide what's best for yourself.

 
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kd1s
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Joined: Jan 13, 2005
Posts: 78
Location: Providence, RI

PostPosted: Sat Feb 05, 2005 12:50 pm    Post subject: Re: Vonage not for everyone. Reply with quote Back to top

piggy wrote:
This is a great technology and always improving, however, far from perfect. But I'm curious why anyone with a life threatening illness would trust their life to a technology that relies on so many variables, as apposed to a proven "land line". I don't think my life is worth saving a few bucks on long distqance phone costs... Just my two cents.


What people don't realize is that normal phone service goes down for various reasons such as switching issues, downed lines, or just plain old incompetence. It is a much different telecom world now than it was pre-1984.

During the last snow storm I lost cable so obviously my Vonage service went with it. But my cell phone failed to function properly too. Couldn't place a call even with full signal strength. Uh oh, not enough capacity on the cell site.

Even pay phones are ever more unreliable, frequently rejecting coin payment or not knowing what calls are local and long distance. This is more the COCOT phones but even the Bells use COCOT phones now.

I recall at one time that Verizon had a unique problem with pay phones. Seems that all their post-pay phones could dial OmniPoint cell numbers for close to two years. Nice huh?
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rebus
Vonage Forum Evangelist
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Sat Feb 05, 2005 4:26 pm    Post subject: Re: Vonage not for everyone. Reply with quote Back to top

kd1s wrote:
What people don't realize is that normal phone service goes down for various reasons such as switching issues, downed lines, or just plain old incompetence. It is a much different telecom world now than it was pre-1984.

Reliability varies regionally, but no matter what, our POTS service pretty much never fails. I can't remember the last time I picked up the phone and didn't get a dial tone. In fact, I can probably count on my fingers the number of times I've experienced a phone outage in my entire life.

On the other hand, it would take all my fingers, all my toes, and then some, to count the number of internet outages I've suffered since I dropped Prodigy and got "real" internet service in 1996.

kd1s wrote:

During the last snow storm I lost cable so obviously my Vonage service went with it. But my cell phone failed to function properly too. Couldn't place a call even with full signal strength. Uh oh, not enough capacity on the cell site.

Remember that cell and POTS networks are different. POTS has capacity designed specifically for each geographic region it serves. The telco knows exactly how many phone lines are installed on each switch, and over the past 100 years, have become quite good at predicting capacity demands. Cell networks have variable demand, and available capacity is at the mercy of how many cellular users happen to be near a particular tower when large demand suddenly occurs.

 
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vonagebest
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Joined: Jan 23, 2005
Posts: 86
Location: Edison, New Jersey

PostPosted: Sat Feb 05, 2005 6:07 pm    Post subject: Reply with quote Back to top

If I can assist let me know.

We are constantly adding new employees and attempting to handle calls as quickly as possible.

We appreciate your patience in this matter.
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kd1s
Vonage Forum Senior
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Joined: Jan 13, 2005
Posts: 78
Location: Providence, RI

PostPosted: Sat Feb 05, 2005 6:52 pm    Post subject: Re: Vonage not for everyone. Reply with quote Back to top

Quote:
Remember that cell and POTS networks are different. POTS has capacity designed specifically for each geographic region it serves. The telco knows exactly how many phone lines are installed on each switch, and over the past 100 years, have become quite good at predicting capacity demands. Cell networks have variable demand, and available capacity is at the mercy of how many cellular users happen to be near a particular tower when large demand suddenly occurs.



Telco knows the capacity of its switching gear. For example, the subscriber to circuit ratio is roughtly 4:1 even in places like Manhattan. It was alll designed when switching gear was expensive - now it's pretty much a commodity.

Telco switches routinely run diagnostics that knock down connections at various hours of the day. I found that out when I had two 2400 baud modems nailed up and kept seeing the disconnects at the same times each night. You' were pretty much out of luck if you needed the phone during the test periods.

Had I mentioned the over reliance on loop extenders and multiplexers such as SLIC and Pair Gain devices. Power goes out on those and it's bye-bye service.

What the incumbet telco doesn't know is it's own outside plant. I've lost count of the number of times I'd come home, go to use the phone and get that silence that said my pair had been stolen yet again. Seems the Outside Plant guys around here don't know how to hook up a butt set and dial Automatic Number Announcement Circut (ANAC) to get the number on that pair.

I may have painted the image of telco with a broad brush when I brought cellular into it. But I can't deny the number of people who have ditched their wired service for cellular nor can I ignore those who carry cellular phones for safety reasons. Each is prone to the failures of a system not designed for the demands we place on it.

It is how I found my pair when I moved to my current location

I've found that when it comes to the wire, Cox service is 100% better than that proviced by Verizon. When I moved I went through this whole comedy with Verizon saying they had dropped service to the jacks in the place when I knew it was sitting on a breakout box on the back of building looped in with the data circuit for the store below me.

Cox came to install the day I moved - found out that the cable in the place was shot and re-wired. Everything worked on the first try. Imagine that. But then I know it's apples to oranges as cable is true broadband while phone is still circuit switched.
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mbhn5204
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Sat Feb 05, 2005 6:58 pm    Post subject: They don't have enough support people Reply with quote Back to top

Now, gentleman, if we could return to the original topic momentarily:

http://www.vonage-forum.com/ftopic2832.html

We told you so!
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Jerryat
Full Forum Member
Full Forum Member


Joined: Feb 09, 2005
Posts: 47
Location: Minneapolis, MN

PostPosted: Thu Feb 10, 2005 1:09 am    Post subject: Re: They Don't Have Enough Support Reply with quote Back to top

mbhn5204 wrote:
Do you really think that the whining and complaining will solve your problems? If it was just banter we could all laugh about it. I don't think that guys like you could ever be satisfied unless the salesman gave you a lollipop with the receipt.


I think you're missing the point - people aren't whining - they have legitimate complaints. Having to wait hours on hold for customer support would frustrate anyone. I don't have any doubts that people WANT Vonage to succeed - heck - I want it to succeed because I love the service. People who have been posting about poor customer support may come accross as being too harsh about the issue - but you're not helping by bashing them and discarding legit facts about what's been happening. I think these customers will be quite satisfied when Vonage catches up and gets their support in order. No one here is asking for perfection - they're asking not to have to wait 1-2 hours on hold for support for a service they are paying for.
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powerman
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Joined: Feb 10, 2005
Posts: 5

PostPosted: Thu Feb 10, 2005 8:54 am    Post subject: Reply with quote Back to top

jim2766 wrote:
I called Vonage today on a billing issue, and also tech support. I had a live person answer the phone on the 5th ring after i went through the automated prompts. The person I spoke to didnt seem to know what I was talking about, had me on hold for about 7 minutes, and got me my answers. Total plhone time was 15 minutes according to my Vonage log. Not as bad as I have been hearing about. I made my call at 5:12 pm eastern time.
Jim


I have a problem also and emailed them, same thing as you. over a week ago still waiting for a reply.. I called them and must have talked to the same duffus. He didn't have a clue.
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