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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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Galaji
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Joined: Jan 31, 2005
Posts: 1

PostPosted: Mon Jan 31, 2005 10:02 pm    Post subject: Retail Activation Problems Reply with quote Back to top

Ok, so I finally broke down and allowed my girlfriend to buy a Vonage Router for me. However, now that I have it, I'm having trouble activating it and signing up for an account online.

At the signup page I keep being told that the MAC address of the devices is not a real MAC address.

I searched the forums a little bit and I'm guessing this is due to a problem somewhere in the retail chain where the MAC's are set to be activated upon arrival / sale at some point. I don't understand why these wouldn't be turned on the day they are received from Linksys as being manufactured.

Anyway, now I'm stuck in my worst nightmare about the Vonage service. I knew customer service was infinitely disappointing before I agreed to use a device from them. I've sent in my standard please help email to their address.

I've also tried to call their customer support number. Since I'm overseas at the moment this is costing me money. I used up the last half hour on one of my phone cards only to sit on hold and then have the line go busy and then click and then off hook beep me. Go figure.

I've seen a few posters on the boards here who seem to be affiliated with Vonage somehow....but is that legit and can I trust them? They have no fancy membership title or Avatar to let me know...

Does anyone have any ideas of what to do next? I didn't pay $100 in 2 day international fed ex shipping just to wait 2 weeks to activate the account. Time is of the essence here.

~Galaji
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mbhn5204
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Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Tue Feb 01, 2005 12:29 am    Post subject: Retail Activation Problems Reply with quote Back to top

Hi! I think I can help you out. If not, we will invite someone who can. There are several as I'm sure you have noticed by now. First, reset your adapter. I assume you have the Linksys RT31P2. In the rear, just next to the power input connector is a small ressessed button. Insert something small like a pen point an press it in for about 15 seconds. Release it and the router will then reboot. In the process it will restore the router to factory default condition, password and all. Consider the MAC address as a unique serial number for the device, but it can be changed if need be. If the reset fails to allow you access to Vonage sign in, then it is likely that you are not yet in their system or there was an error in transmitting the MAC to Vonage. If this works - great. If not, what kind of system are you running? Detail about how your system is connected together, simply please? What operating system? Good luck! I'll check in about mid-day and we can start to do a little digging into your MAC address.

_________________
ISP: Comcast
Setup: Motorola SB5100 to RT31P2 to Local Machines
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mbhn5204
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Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Tue Feb 01, 2005 11:30 am    Post subject: Retail Activation Problems Reply with quote Back to top

If you are still have difficulties, dig out the box that the router came in. You will find underneath the S/N another number labeled MAC. On your computer type into the address field: http://192.168.15.1 and type enter. The Web-Based Utility appears on the screen. If you haven't changed your password yet from the reset, do it now. Click the upper tab labeled "STATUS" then click on the lower tab labeled "ROUTER". There you will find a 12 digit MAC address. This address should match the MAC number on the box that you received the router with. Write the number down. Does it match? The password is found in "MANAGEMENT" reinstall one in you haven't yet done it and then leave the page.

_________________
ISP: Comcast
Setup: Motorola SB5100 to RT31P2 to Local Machines
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Fernando
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Joined: May 20, 2005
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PostPosted: Fri May 20, 2005 10:41 am    Post subject: The mac address is invalid - in vonage.com/activate Reply with quote Back to top

Hi mbhn5204

I'm having the same problem... but the MAC address shown in admin page (192.168.15.1) didn't match with the showed in phone adapter's box and in the phone adapter, so I reset the RT31P2 and my WAN MAC address is right, but I can't register in www.vonage.com/activate yet, it shows

Error
The following error(s) occurred:
The mac address is invalid

What can I do now? I have to wait a little? May I have to call VONAGE-HELP?

Tks
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Fernando
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Joined: May 20, 2005
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PostPosted: Fri May 20, 2005 1:58 pm    Post subject: INVALID MAC ADDRESS Reply with quote Back to top

I NEED A SUPPORT! WHAT I HAVE TO DO???
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Fri May 20, 2005 4:36 pm    Post subject: Reply with quote Back to top

are you mac cloning? the wan mac on your phone box and at http://192.168.1.100:8080/RouterStatus.htm (the click "Router") should be exactly the same.

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Fernando
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Joined: May 20, 2005
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PostPosted: Mon May 23, 2005 6:47 am    Post subject: No Reply with quote Back to top

I'm not mac cloning... they are the same!

What I have to do?
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imtravis
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Joined: May 23, 2005
Posts: 3

PostPosted: Mon May 23, 2005 7:30 am    Post subject: Reply with quote Back to top

I know it was hard for me to read the MAC address on my device, so I had the same issue. Then I replaced all of the O's with zeroes and I believe that fixed it, for me.
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cabledave
Vonage Forum Associate
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Joined: May 23, 2005
Posts: 13

PostPosted: Tue May 24, 2005 11:36 am    Post subject: Had same problem Reply with quote Back to top

The problem the original post described is actually a website issue. Had the exact same problem. DON"T click on Retail Activation on the home page. INSTEAD click on Sign Up at the top of the page and then click on "If you purchased Vonage at a retail store, click here to activate"

It will accept the MAC address then. Seems to be some bad code in the webpage.
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