Anybody else get asked by Vonage to contact your PUC?

Posts: 1 · New Forum Member Joined: Jan 31, 2005 Posts: 1

Got this from Vonage about porting my number.

Went ahead and told them that I filed a complaint. Not sure what will come of this:

----- Original Message -----
From: "Vonage DigitalVoice Customer Care" <numbertransfer@vonage.com>
To: <XXX@hotmail.com>
Sent: Friday, January 28, 2005 9:52 AM
Subject: [vonage.com #1160177] Unable to port number

> Dear XXX XXX
>
> We are not a traditional phone company and has partners that we work
> with to facilitate the number transfers. Our partner in transferring
> your number is Focal Communications. At this time we cannot transfer
> your
> number to Vonage because your phone company AllTel does not have an
> interconnection agreement in place with Focal.
>
> If you wish to pursue this issue, we suggest you file a complaint with
> the local PUC (public utility commission) and have AllTel get an
> agreement in place to transfer numbers.
>
> Please advise us on how you wish to proceed.
>
> If you have any questions regarding your number transfer you can
> contact us at:
>
> Email: numbertransfer@vonage.com
> Toll Free Phone: 866-496-6359
> Monday-Friday, 8:00am - 5:00pm, EST
>
> Sincerely,
>
>
>

Posts: 73 · Posted: Mon Jan 31, 2005 9:34 am Post subject:

That complaint and resolution to your complaint may take some time....