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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
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spacko
New Forum Member
New Forum Member


Joined: Feb 10, 2007
Posts: 6
Location: Chicago, IL

PostPosted: Wed Dec 22, 2010 11:01 am    Post subject: Goodbye Vonage, Worst Customer Support Reply with quote Back to top

I used Vonage since 2005 with the good and bad phone quality. Lately all my calls were choppy, my area has just become to congested with all the network services. Also I got a Microcell so solves my mobile phone issue. When I went to cancel they tried to offer me really low rates after that failed told me about the charges I was going to incur to cancel. Everyone should call to cancel to get better rates.

My device broke last year after painfully dealing with tech support they sent me a new device and an RMA to return the old. Well now that I canceled they are charging me for the device and guess what they can't take it back? Funny I could return the broken one but can't send back the device they sent me back. Also wanted to charge me a disconnect fee, which they said my service will be disconnected immediately. I complained and was passed to a nice person to keep me and when I said I wanted to cancel turned rude and unhelpful and said I would be charged.

Goodbye and thanks for treating a customer of 5 years so nicely. I did recommend Vonage to friends, which I won't be doing anymore.
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AnonCusRep
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 03, 2010
Posts: 21

PostPosted: Fri Dec 31, 2010 4:48 am    Post subject: Reply with quote Back to top

Sorry to hear of your issues.

However, all of that is covered in the Terms of Service. Whether you signed up over the phone, online or at a mall kiosk, the Terms of Service are presented to you before we can legally create your account. In the Terms of Service, we do mention the fee to disconnect, return the device, etc.

While your defective device was replaced free, per the Terms of Service, on the flip side you have to pay for the device when you cancel. Since you are canceling the device does not need to be returned, nor can it be.

I realize some of these policies may come as a shock to some but the every customer who has an account with Vonage, did agree to the Terms of Service prior to signing up and you can view the Terms of Service at any time at Vonage.com

Sadly most people never read it or just glance over it. My advice? The next phone company you go with, read their Terms of Service upfront. Seriously.
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Vlatman
Vonage Forum Associate
Vonage Forum Associate


Joined: Apr 13, 2008
Posts: 18

PostPosted: Sun Jan 02, 2011 1:20 pm    Post subject: Reply with quote Back to top

Not sure if I understand your post correctly. If you've been with Vonage for 5 years, there is no disconnect fee nor return equipment fees per terms of service. Those fees only apply to the first or second year of service. If you're being charged anything, simply file a credit card dispute. You will be credited for any improper charges.

Jenn
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ksig
Vonage Forum Master
Vonage Forum Master


Joined: Jul 07, 2008
Posts: 183
Location: Illinois

PostPosted: Mon Jan 03, 2011 3:57 pm    Post subject: Reply with quote Back to top

Please see Terms of Service 6.3. By accepting a new ATA for free, you likely accepted another year commitment. This is just like the cell carriers. I bought my Vonage ATA outright from Best Buy back in the day to avoid this exactly thing. Mind you that was many moons ago. At any rate, I don't mean to come off rude, just a reminder to always read the fine print.
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metzgerm
Full Forum Member
Full Forum Member


Joined: Oct 19, 2013
Posts: 72

PostPosted: Sat Nov 09, 2013 9:21 am    Post subject: Reply with quote Back to top

I'm sorry to see this for you Spacko but good luck on whichever provider you're in right now. I still think Vonage is still one of the best out there.
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