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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Fax - Tivo - Alarms
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nobodeuno
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 03, 2003
Posts: 12

PostPosted: Sun Jan 30, 2005 2:20 pm    Post subject: Whats the latest from Vonage on Tivo dial-in? Reply with quote Back to top

I thought they were working on a solution however I haven't heard anything in quite a while on this subject. I realize that this is generally not a huge issue but for me its definately a nuisance since it causes my Tivo to slow down quite a bit and I can't get updates. Probably my only complaint with Vonage so far.

I know alot of Tivo owners are Vonage users as well and it would be great to see Vonage do something about this. Although with the progression of Tivo using broadband I'm not sure that anything will actually be done.

Anyone have additional thoughts or news on this subject?

Thanks
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ACraigL
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Joined: Jan 30, 2005
Posts: 19

PostPosted: Sun Jan 30, 2005 2:35 pm    Post subject: Reply with quote Back to top

Quote:
Although with the progression of Tivo using broadband I'm not sure that anything will actually be done.


I think you're right on here. I personally use broadband for updates -- have since version 3.x and I would not have it any other way. I have other Vonage issues (dial-up connection to office, home alarm system, etc) which I hope to work out, but as far as TiVo is concerned, I think you should (and should want to) make the leap to broadband. Lots of other benefits there too, considering Home Media and TiVoToGo. If you have a series one (assuming since you still use the modem) you can easily upgrade it to support network access. Weaknees.com and 9thTee.com are good places to start.
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JScott
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Joined: Dec 09, 2004
Posts: 79
Location: New Jersey

PostPosted: Sun Jan 30, 2005 3:46 pm    Post subject: Reply with quote Back to top

*********************

_________________
JScott
Tier 2 Technical Support
Vonage Digital Voice
www.vonage.com


Last edited by JScott on Sun Jan 30, 2005 9:06 pm; edited 1 time in total
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nobodeuno
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Joined: Dec 03, 2003
Posts: 12

PostPosted: Sun Jan 30, 2005 3:54 pm    Post subject: Reply with quote Back to top

JScott wrote:
People....understand this and pass the word along. The issue with TiVo, home alarm systems, and even faxing (to a lesser degree) IS NOT a Vonage issue....WE can not fix it. It is a technical issue...an inherent deficiancy in the Voip technology itself. The "V" in Voip is for voice. Voip was not designed with TiVo, Home Security Systems, or even Faxing in mind. There are fixes in the works which will enhance the functionality of these devices, but until this fix arrives, using them is a hit or miss situation. IT IS NOT A Vonage FIXABLE ISSUE!!


Dude...I know this....but what I don't understand is why every post you put ont his forum you sound irritated. One would think that Vonage would want someone who actually has patience to answer questions.

Anyways I understand dial-up is not what Voip is meant for (I'm a Computer Engineer man) but like you said I"ve heard that there were possible fixes in the near future that would help this situation, and I just wanted an update as to when they plan to be available. And if its NOT A Vonage FIXABLE ISSUE then why is Vonage supposidly coming out with a POTENTIAL FIX!!!

^^I own a DirectTV Tivo so I don't currently have the option to update via Broadband but hopefully they will add this in the future and I'll use it but until DirectTV gets their act together I'd like to be able to use the phone option.

So I'll ask my question again...anyone know when/if these fixes will come?

THanks for the info
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ACraigL
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Joined: Jan 30, 2005
Posts: 19

PostPosted: Sun Jan 30, 2005 4:17 pm    Post subject: Reply with quote Back to top

JScott,

Clearly I phrased wrong -- my issues are a result of switching to Vonage (VOIP) not because of Vonage. I understand the technology limitations, even moreso since I got the service. What I'm coming to find, (and I am a new user -- 6 days in) is that it is a bit of "you get what you pay for". I'm not knocking the Vonage service, mind you, but as far as a complete solution (fax/modem, alarm systems and the like) it seems that POTS has more versatility and reliability for non-voice usage.

Somethings will take some getting used to.
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GardRailz
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Joined: Jan 30, 2005
Posts: 73
Location: WV

PostPosted: Sun Jan 30, 2005 4:19 pm    Post subject: Reply with quote Back to top

There are modifications you can use to get your directivo to update through broadband. It will require you to 'void your warrenty' so do it at your own risk: http://www.9thtee.com/tivoupgrades.htm

they have a wired, and wireless option, along with a device which adds a psudo caching controller on the IDE bus which speeds up over-all IO.

for the record, i've only worked with the wired tivonet adapter, actually, i worked with the one before it which converted the proprietary internal adapter to an ISA, which was then sent to a 10bT ISA network adapter...
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SuperDave
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Joined: Dec 17, 2004
Posts: 176
Location: Maple Shade, NJ

PostPosted: Sun Jan 30, 2005 4:57 pm    Post subject: Reply with quote Back to top

nobodeuno wrote:
JScott wrote:
People....understand this and pass the word along. The issue with TiVo, home alarm systems, and even faxing (to a lesser degree) IS NOT a Vonage issue....WE can not fix it. It is a technical issue...an inherent deficiancy in the Voip technology itself. The "V" in Voip is for voice. Voip was not designed with TiVo, Home Security Systems, or even Faxing in mind. There are fixes in the works which will enhance the functionality of these devices, but until this fix arrives, using them is a hit or miss situation. IT IS NOT A Vonage FIXABLE ISSUE!!


Dude...I know this....but what I don't understand is why every post you put ont his forum you sound irritated. One would think that Vonage would want someone who actually has patience to answer questions.

Anyways I understand dial-up is not what Voip is meant for (I'm a Computer Engineer man) but like you said I"ve heard that there were possible fixes in the near future that would help this situation, and I just wanted an update as to when they plan to be available. And if its NOT A Vonage FIXABLE ISSUE then why is Vonage supposedly coming out with a POTENTIAL FIX!!!

^^I own a DirectTV Tivo so I don't currently have the option to update via Broadband but hopefully they will add this in the future and I'll use it but until DirectTV gets their act together I'd like to be able to use the phone option.

So I'll ask my question again...anyone know when/if these fixes will come?

THanks for the info
I agree with 100% on JScott, he offers nothing constructive and seems irritated and his posts always scream and yell. I would think Vonage would not want him here, because if this is what is representing the Customer Service I wouldn't want any parts of their company.

I have spoken with a representative on the Executive Support Team that has informed me that Vonage has a team that is working with TiVo and trying to remedy a solution for series 2 machines to call in. If they are working on it it is because they know if they can offer it more people will convert, you have to get the tech savvy first.

If you want your machine to call an get updates, do what I did. I have a DirecTV TiVo and I use the serial connection on the rear of the unit to connect PPP through my Windows XP. It works. All information can be found here: http://www.tivocommunity.com/tivo-vb/showthread.php?postid=2487738#post2487738 Make sure you turn off your firewall and set an IP range. You will see what I am talking about when you get there. There is a link to buy the null modem cable from 9thtee and then a post or 2 below there is a link on how to set your PC. It's easy and works EVERY time!
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rebus
Vonage Forum Evangelist
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Sun Jan 30, 2005 6:32 pm    Post subject: Reply with quote Back to top

JScott wrote:
...and even faxing (to a lesser degree)...WE can not fix it. It is a technical issue...an inherent deficiancy in the Voip technology itself. The "V" in Voip is for voice. Voip was not designed with... Faxing in mind. IT IS NOT A Vonage FIXABLE ISSUE!!

For a service that isn't supposed to work with faxes, Vonage is not the slightest bit bashful about selling it. "In our product testing, we have never encountered a fax machine that does not work over the Vonage network."

http://www.vonage.com/features.php?feature=fax
http://www.vonage.com/help_knowledgeBase_article.php?article=326

They also don't shy away from TiVo, either. "Many Vonage customers have successfully setup DirecTV and TiVo series2 connections through the Vonage Phone Adapter."

http://www.vonage.com/help_knowledgeBase_article.php?article=389

To quote you from another thread ( http://www.vonage-forum.com/ftopic1830-0.html ), "those of you who go into this blindly without ANY IDEA what Voip is or what to expect from the technology, well as they say, 'There is NO excuse for ignorrance!'"

So ignorance can be construed as trusting consumers believing what they see, in writing, at the Vonage website about the Vonage service? And anybody who relies on the information Vonage has published, yet fails to obtain, read, and become knowledgable of the technical specifications for Voip, is negligent because they failed to educate themselves?

Man... I'd better do some research into this product in a bright red can on my desk, that goes by the name Coke. I might be drinking kerosene without knowing it. I mean it SAYS it's a refreshing cola beverage... but apparently it's my responsibility to independently verify that claim.

I hope I've made my point.

 
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JScott
Vonage
Representative
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Joined: Dec 09, 2004
Posts: 79
Location: New Jersey

PostPosted: Sun Jan 30, 2005 6:45 pm    Post subject: Reply with quote Back to top

**************

_________________
JScott
Tier 2 Technical Support
Vonage Digital Voice
www.vonage.com


Last edited by JScott on Sun Jan 30, 2005 9:06 pm; edited 1 time in total
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Wrychel
New Forum Member
New Forum Member


Joined: Jan 30, 2005
Posts: 6

PostPosted: Sun Jan 30, 2005 7:12 pm    Post subject: Thanks - You helped me with my decision NOT to use Vonage Reply with quote Back to top

Whay kind of a company lets a moron like that post rave-out messages to customers? No REAL company would let a clown like that be in the same AREA CODE with a customer - much less communicate with one.

Got a problem with Vonage? YOU must be an IDIOT because it's not THEIR problem!

I've been looking into the Vonage Voip thing for a few days - and these people aren't ready for prime time. Game-Set-Match.

I'm not willing to risk my business communications with these knuckleheads.

Best of luck to the rest of you...
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