RT3P2 modem disconnect problems - finally a solution anybody

Posts: 18

OK - I would like to know (once and for all) if anybody has found a solution for the problem(s) with the RT3P2. I mean - I can't believe that we're all just sitting out there ACCEPTING this...!

Was sent the RT3 by Vonage after my Motorola adaptor crapped out. Once setup I started to be disconnected from the web every 5 to 10 minutes> Meaning - as it seems you all know - the router reboots. The "Cable" light on the modem (PCX1100U) goes off - then starts blinking and connects again after about 10-20 seconds.

Called Vonage - the Rep was very nice and helpful - was told to set up my routers a little differently (Vonage router FIRST and THEN my Wireless G one set up as an access point) - he DOWNgraded my firmware (don't ask - I assume(d) he knows what he's doing) to 1.24. After that it was BETTER (meaning not every 5 to 10 minutes) but far from gone.

Was then told "on the side" by a Vonage Rep to turn of the QoS on the router since that seems to cause a lot of the problem. Did that - and once again - LESS frequently - but not rid of the problem.

So now at this point I am sitting here at wits end and wonder - like I said above - if anybody has found a definite solution for this problem. Reading through this forum it seems that tons of people have this problem and I simply can't believe that a) Vonage isn't doing anything about this KNOWING that this is an issue (you can't even find anything about this problem on their "Help/Troubleshooting" section) and b) That WE (the customers) are just accepting being handed such a faulty and buggy piece of equipment. Unfortunately Linksys doesn't seem to be involved in this at all, because I have a feeling that if they were, we'd have a solution VERY fast.

Posts: 103 · Posted: Sun Jan 30, 2005 8:18 pm Post subject:

try getting a new modem. I had that modem, got the new 2500. Much better. The 1100U is to outdated, and problematic.

Posts: 18 · Posted: Sun Jan 30, 2005 9:56 pm Post subject:

mini1 wrote:

try getting a new modem. I had that modem, got the new 2500. Much better. The 1100U is to outdated, and problematic.

Got that tip from someone - went to the TWC center but all they had in stock were the 1100Us. And they said they wouldn't get any new models in stock until the end of Feb.

So I went to Best Buy and BOUGHT a new cable modem (DLink DCM 202) - but I haven't had a chance to hook it up yet because according to Time Warner it takes THREE days for them to switch my MAC address to the new modem, which I KNOW is **** since I have dealt with other companies that must have your MAC address (i.e. Vonage) and usually a MAC address change CAN take place instantly...

Posts: 14 · Posted: Mon Jan 31, 2005 5:27 am Post subject: Same here ....

Just for the record (and I wish I had a solution) got a Linksys RT31P2 with firmware update: 1.20.1 and a Mototrola SB5100 on an Adelphia ( and I get a MAC change upon a tech call-no waiting)cable system: I get "dropped" every night about 7-8 pm. But that's about it. Following this link just to see if a fix IS possible.