Is vonage down again?

Posts: 24 · Vonage Forum Associate Joined: Jan 29, 2005 Posts: 24

i've been offline for a period of 24 hours now.. Is anyone else been having this problem? Not a very happy customer. Eek

Thanks..

traceroute to 216.115.25.125 (216.115.25.125), 30 hops max, 40 byte packets
1 10.22.96.1 (10.22.96.1) 7.968 ms 8.146 ms 11.805 ms
2 dstswr2-vlan2.rh.hntnny.cv.net (167.206.34.162) 9.447 ms 8.477 ms 9.737 ms
3 r2-ge9-2.mhe.hcvlny.cv.net (167.206.34.133) 9.187 ms 8.985 ms 18.702 ms
4 r2-srp9-0.wan.hcvlny.cv.net (65.19.104.211) 9.389 ms 9.484 ms 9.331 ms
5 r2-srp13-0.in.nycmnyzr.cv.net (65.19.96.136) 8.919 ms 9.159 ms 8.017 ms
6 nycmny1wce1-gige.wcg.net (167.206.16.150) 10.855 ms 10.135 ms 14.988 ms
7 nycmny2wcx2-pos4-0.wcg.net (65.77.98.29) 8.868 ms 10.269 ms 9.832 ms
8 nycmny2wcx1-pos6-0.wcg.net (64.200.68.53) 10.726 ms 10.048 ms 9.914 ms
9 nycmny2wcx1-vonage-3-1.wcg.net (64.200.60.250) 12.601 ms !X * *
10 * * *
11 * * *
12 * * *
13 nycmny2wcx1-vonage-3-1.wcg.net [64.200.60.250] reports: Destination net unreachable.

Posts: 492 · Posted: Sat Jan 29, 2005 5:08 pm Post subject: Is Vonage Down Again?

I just had a glitch on the net. I lost my LAN and Vonage service for a few minutes. I think Comcast went down momentarily.

Mike

Posts: 24 · Vonage Forum Associate Joined: Jan 29, 2005 Posts: 24

well, i'm still down...

Posts: 222 · Posted: Sat Jan 29, 2005 5:27 pm Post subject: Re: Is vonage down again?

tjaworski wrote:

i've been offline for a period of 24 hours now.. Is anyone else been having this problem? Not a very happy customer. Eek

Thanks..

traceroute to 216.115.25.125 (216.115.25.125), 30 hops max, 40 byte packets
1 10.22.96.1 (10.22.96.1) 7.968 ms 8.146 ms 11.805 ms
2 dstswr2-vlan2.rh.hntnny.cv.net (167.206.34.162) 9.447 ms 8.477 ms 9.737 ms
3 r2-ge9-2.mhe.hcvlny.cv.net (167.206.34.133) 9.187 ms 8.985 ms 18.702 ms
4 r2-srp9-0.wan.hcvlny.cv.net (65.19.104.211) 9.389 ms 9.484 ms 9.331 ms
5 r2-srp13-0.in.nycmnyzr.cv.net (65.19.96.136) 8.919 ms 9.159 ms 8.017 ms
6 nycmny1wce1-gige.wcg.net (167.206.16.150) 10.855 ms 10.135 ms 14.988 ms
7 nycmny2wcx2-pos4-0.wcg.net (65.77.98.29) 8.868 ms 10.269 ms 9.832 ms
8 nycmny2wcx1-pos6-0.wcg.net (64.200.68.53) 10.726 ms 10.048 ms 9.914 ms
9 nycmny2wcx1-vonage-3-1.wcg.net (64.200.60.250) 12.601 ms !X * *
10 * * *
11 * * *
12 * * *
13 nycmny2wcx1-vonage-3-1.wcg.net [64.200.60.250] reports: Destination net unreachable.

I'm not sure what the problem is with your Vonage system, but I can see you're on Optonline. I'm also on Optonline and get the same traceroute results you get -- but I have not been down at all in the past 24 hours. The timeouts at the server end are due to Vonage's server settings, not a problem. You would get the same results if your Vonage were working fine -- like mine is.

I don't know what is causing your problem, but the traceroute results you posted suggest that it is not an Internet problem.

Good luck. Hope you get a response from Vonage soon.

- Fletcher

Posts: 429 · Posted: Sat Jan 29, 2005 5:28 pm Post subject:

I'd send a copy of the traceroute to your ISP.

Posts: 222 · Posted: Sat Jan 29, 2005 5:34 pm Post subject:

rebus wrote:

I'd send a copy of the traceroute to your ISP.

Rebus,

I'm not sure what he's going to learn by contacting his ISP. As I wrote, I'm on the same ISP (Optonline) and get the same traceroute results with a working Vonage phone. Also, you can see in the traceroute info that he is reaching Vonage.

Also, since I'm on the same ISP it is unlikely that it is a port blocking problem at the ISP.

I expect the problem is with his adapater, his setup or his Vonage account.

Anyway, I hope he gets a call back from Vonage to help him diagnose this issue.

- Fletcher

Posts: 3198 · Posted: Sat Jan 29, 2005 5:40 pm Post subject:

I agree.
things to look at: status page (if you have any device besides the PAP2) if you have the RT31P2 it's at 192.168.15.1 by default. would be interested to know what it says. also try tftp tftp.vonage.net get test from a command prompt.

Posts: 24 · Vonage Forum Associate Joined: Jan 29, 2005 Posts: 24

I tried everything, reboot, reset... i've had this for 2 months without any problems... out of nowhere last night gone!

from vonage.com page:

Welcome - Tomasz Jaworski
Account Number: 100XXXXXX Account Status: Active
Account Name: Tomasz Jaworski

the device is a RT31P2 (Firmware Version: 1.25.00)

C:\>tftp tftp.vonage.net get test
Transfer successful: 5 bytes in 1 second, 5 bytes/s

Voice Version: 2.0.12(LI)

--------------------------------------------------------------------------------

Line1 Status

Registration Status: Offline
Call1 Status: Idle
Call2 Status: Idle

--------------------------------------------------------------------------------

Line2 Status

Registration Status: Offline
Call1 Status: Idle
Call2 Status: Idle

Posts: 3198 · Posted: Sat Jan 29, 2005 6:31 pm Post subject:

interesting. that's the test someone was told to do to see if the device could connect to vonage's servers.
not sure what the deal is. is the device plugged directly into the cable modem? if not, have you tried that? (I know you haven't changed anything, but if you want help besides calling vonage, this is the best I can think of)

Posts: 24 · Vonage Forum Associate Joined: Jan 29, 2005 Posts: 24

yep, its hookedup directly to the cable modem (mot surf board)... everything else is working except VoIP.. Rolling Eyes

Is there anything else i can try? is there a hidden menu or debug mode i can try?

I really don't want to sit on the phone for 2 hours with vonage help-desk and told to do all the same stuff that i've already done.

WinAgents TFTP Client version 1.2 Copyright (c) 2004 by Tandem Systems, Ltd.
http://www.winagents.com - Software for network administrators

Transfering file test from server in octet mode...
Packet will be sent. len=44, opcode=1
Packet received. len=9, opcode=DATA, block=1
Packet will be sent. len=4, opcode=ACK, block=1
File test was transferred successfully.
5 bytes transfered for 1 seconds, 5 bytes/second