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tjaworski
Vonage Forum Associate
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Joined: Jan 29, 2005
Posts: 24

PostPosted: Sat Jan 29, 2005 5:01 pm    Post subject: Is vonage down again? Reply with quote Back to top

i've been offline for a period of 24 hours now.. Is anyone else been having this problem? Not a very happy customer. Eek

Thanks..


traceroute to 216.115.25.125 (216.115.25.125), 30 hops max, 40 byte packets
1 10.22.96.1 (10.22.96.1) 7.968 ms 8.146 ms 11.805 ms
2 dstswr2-vlan2.rh.hntnny.cv.net (167.206.34.162) 9.447 ms 8.477 ms 9.737 ms
3 r2-ge9-2.mhe.hcvlny.cv.net (167.206.34.133) 9.187 ms 8.985 ms 18.702 ms
4 r2-srp9-0.wan.hcvlny.cv.net (65.19.104.211) 9.389 ms 9.484 ms 9.331 ms
5 r2-srp13-0.in.nycmnyzr.cv.net (65.19.96.136) 8.919 ms 9.159 ms 8.017 ms
6 nycmny1wce1-gige.wcg.net (167.206.16.150) 10.855 ms 10.135 ms 14.988 ms
7 nycmny2wcx2-pos4-0.wcg.net (65.77.98.29) 8.868 ms 10.269 ms 9.832 ms
8 nycmny2wcx1-pos6-0.wcg.net (64.200.68.53) 10.726 ms 10.048 ms 9.914 ms
9 nycmny2wcx1-vonage-3-1.wcg.net (64.200.60.250) 12.601 ms !X * *
10 * * *
11 * * *
12 * * *
13 nycmny2wcx1-vonage-3-1.wcg.net [64.200.60.250] reports: Destination net unreachable.
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mbhn5204
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Sat Jan 29, 2005 5:08 pm    Post subject: Is Vonage Down Again? Reply with quote Back to top

I just had a glitch on the net. I lost my LAN and Vonage service for a few minutes. I think Comcast went down momentarily.

Mike

_________________
ISP: Comcast
Setup: Motorola SB5100 to RT31P2 to Local Machines
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tjaworski
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 29, 2005
Posts: 24

PostPosted: Sat Jan 29, 2005 5:17 pm    Post subject: Re: Is Vonage Down Again? Reply with quote Back to top

well, i'm still down...
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Fletcher
Vonage Forum Master
Vonage Forum Master


Joined: Jan 22, 2005
Posts: 222
Location: NYC Metro

PostPosted: Sat Jan 29, 2005 5:27 pm    Post subject: Re: Is vonage down again? Reply with quote Back to top

tjaworski wrote:
i've been offline for a period of 24 hours now.. Is anyone else been having this problem? Not a very happy customer. Eek

Thanks..


traceroute to 216.115.25.125 (216.115.25.125), 30 hops max, 40 byte packets
1 10.22.96.1 (10.22.96.1) 7.968 ms 8.146 ms 11.805 ms
2 dstswr2-vlan2.rh.hntnny.cv.net (167.206.34.162) 9.447 ms 8.477 ms 9.737 ms
3 r2-ge9-2.mhe.hcvlny.cv.net (167.206.34.133) 9.187 ms 8.985 ms 18.702 ms
4 r2-srp9-0.wan.hcvlny.cv.net (65.19.104.211) 9.389 ms 9.484 ms 9.331 ms
5 r2-srp13-0.in.nycmnyzr.cv.net (65.19.96.136) 8.919 ms 9.159 ms 8.017 ms
6 nycmny1wce1-gige.wcg.net (167.206.16.150) 10.855 ms 10.135 ms 14.988 ms
7 nycmny2wcx2-pos4-0.wcg.net (65.77.98.29) 8.868 ms 10.269 ms 9.832 ms
8 nycmny2wcx1-pos6-0.wcg.net (64.200.68.53) 10.726 ms 10.048 ms 9.914 ms
9 nycmny2wcx1-vonage-3-1.wcg.net (64.200.60.250) 12.601 ms !X * *
10 * * *
11 * * *
12 * * *
13 nycmny2wcx1-vonage-3-1.wcg.net [64.200.60.250] reports: Destination net unreachable.


I'm not sure what the problem is with your Vonage system, but I can see you're on Optonline. I'm also on Optonline and get the same traceroute results you get -- but I have not been down at all in the past 24 hours. The timeouts at the server end are due to Vonage's server settings, not a problem. You would get the same results if your Vonage were working fine -- like mine is.

I don't know what is causing your problem, but the traceroute results you posted suggest that it is not an Internet problem.

Good luck. Hope you get a response from Vonage soon.

- Fletcher
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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Sat Jan 29, 2005 5:28 pm    Post subject: Reply with quote Back to top

I'd send a copy of the traceroute to your ISP.

 
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Fletcher
Vonage Forum Master
Vonage Forum Master


Joined: Jan 22, 2005
Posts: 222
Location: NYC Metro

PostPosted: Sat Jan 29, 2005 5:34 pm    Post subject: Reply with quote Back to top

rebus wrote:
I'd send a copy of the traceroute to your ISP.



Rebus,

I'm not sure what he's going to learn by contacting his ISP. As I wrote, I'm on the same ISP (Optonline) and get the same traceroute results with a working Vonage phone. Also, you can see in the traceroute info that he is reaching Vonage.

Also, since I'm on the same ISP it is unlikely that it is a port blocking problem at the ISP.

I expect the problem is with his adapater, his setup or his Vonage account.

Anyway, I hope he gets a call back from Vonage to help him diagnose this issue.

- Fletcher

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reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Sat Jan 29, 2005 5:40 pm    Post subject: Reply with quote Back to top

I agree.
things to look at: status page (if you have any device besides the PAP2) if you have the RT31P2 it's at 192.168.15.1 by default. would be interested to know what it says. also try tftp tftp.vonage.net get test from a command prompt.

_________________
John
Webmaster
www.FileFlash.com
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tjaworski
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 29, 2005
Posts: 24

PostPosted: Sat Jan 29, 2005 6:26 pm    Post subject: Reply with quote Back to top

I tried everything, reboot, reset... i've had this for 2 months without any problems... out of nowhere last night gone!

from vonage.com page:

Welcome - Tomasz Jaworski
Account Number: 100XXXXXX Account Status: Active
Account Name: Tomasz Jaworski

the device is a RT31P2 (Firmware Version: 1.25.00)

C:\>tftp tftp.vonage.net get test
Transfer successful: 5 bytes in 1 second, 5 bytes/s

Voice Version: 2.0.12(LI)

--------------------------------------------------------------------------------

Line1 Status

Registration Status: Offline
Call1 Status: Idle
Call2 Status: Idle

--------------------------------------------------------------------------------

Line2 Status

Registration Status: Offline
Call1 Status: Idle
Call2 Status: Idle
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reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Sat Jan 29, 2005 6:31 pm    Post subject: Reply with quote Back to top

interesting. that's the test someone was told to do to see if the device could connect to vonage's servers.
not sure what the deal is. is the device plugged directly into the cable modem? if not, have you tried that? (I know you haven't changed anything, but if you want help besides calling Vonage, this is the best I can think of)

_________________
John
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tjaworski
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 29, 2005
Posts: 24

PostPosted: Sat Jan 29, 2005 6:38 pm    Post subject: Reply with quote Back to top

yep, its hookedup directly to the cable modem (mot surf board)... everything else is working except VoIP.. Rolling Eyes

Is there anything else i can try? is there a hidden menu or debug mode i can try?

I really don't want to sit on the phone for 2 hours with Vonage help-desk and told to do all the same stuff that i've already done.


WinAgents TFTP Client version 1.2 Copyright (c) 2004 by Tandem Systems, Ltd.
http://www.winagents.com - Software for network administrators

Transfering file test from server in octet mode...
Packet will be sent. len=44, opcode=1
Packet received. len=9, opcode=DATA, block=1
Packet will be sent. len=4, opcode=ACK, block=1
File test was transferred successfully.
5 bytes transfered for 1 seconds, 5 bytes/second
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