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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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vonagebest
Vonage Forum Senior
Vonage Forum Senior


Joined: Jan 23, 2005
Posts: 86
Location: Edison, New Jersey

PostPosted: Sun Jan 30, 2005 9:31 pm    Post subject: Going above and beyond Reply with quote Back to top

I will do everything in my power to help. I am also bringing more top technicians over to this forum to see if we can help move things along.

Be advise, there are some good techs and some that claim to be good.

The best way to get help is to generate an ticket and then IM me. I will do the best I can but if like 100 people IM me i might not get back right away but I will setup a callback from someone to you.
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tjaworski
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 29, 2005
Posts: 24

PostPosted: Sun Jan 30, 2005 10:16 pm    Post subject: Reply with quote Back to top

Well, my little green light is still off. Oh well, maybe when i get back from work tomorrow i will be suprised. I wonder if i can ask for credit due to loss of service.

by the way, i have 4 tickets generated... not 1 has helped.
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vonagebest
Vonage Forum Senior
Vonage Forum Senior


Joined: Jan 23, 2005
Posts: 86
Location: Edison, New Jersey

PostPosted: Mon Jan 31, 2005 12:32 am    Post subject: Reply with quote Back to top

I will be happy to put a credit in for you for your problems.
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tjaworski
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 29, 2005
Posts: 24

PostPosted: Mon Jan 31, 2005 10:43 am    Post subject: Reply with quote Back to top

Welcome to another Vonage'less day.. Day #3.. the linksys is getting closer to being road kill then a usable phone adapter.
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vonagebest
Vonage Forum Senior
Vonage Forum Senior


Joined: Jan 23, 2005
Posts: 86
Location: Edison, New Jersey

PostPosted: Mon Jan 31, 2005 10:50 am    Post subject: Reply with quote Back to top

I am out of the office till Tuesday. I will see what the deal is when i get in there tomorrow...I thought you said you account had the Vonage device missing from the account?

What is the MAC ID of the device you are trying to use??
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tjaworski
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 29, 2005
Posts: 24

PostPosted: Mon Jan 31, 2005 11:20 am    Post subject: Reply with quote Back to top

Hey, that's what Tom @ Vonage said... I can't provide you with the mac address at this time till i get home from work.
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jdr30
Vonage Forum Master
Vonage Forum Master


Joined: Nov 24, 2004
Posts: 215

PostPosted: Mon Jan 31, 2005 1:01 pm    Post subject: Reply with quote Back to top

Destination net unreachable just means that router cannot recieve ICMP traffic. Does not mean it is down. Just means that is not a pingable router.
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vonagebest
Vonage Forum Senior
Vonage Forum Senior


Joined: Jan 23, 2005
Posts: 86
Location: Edison, New Jersey

PostPosted: Mon Jan 31, 2005 1:05 pm    Post subject: Reply with quote Back to top

You are correct sir.
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tjaworski
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 29, 2005
Posts: 24

PostPosted: Mon Jan 31, 2005 11:17 pm    Post subject: Reply with quote Back to top

Well, I would like to thank VonageBest for his help. After 3 day blackout, I am finally up and running. He saved my linksys from getting run over with my truck.

I only wish Vonage would get their act together with customer support, they would make a killer company.

VonageBest, you are the best!.

Thanks all for your help.
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reebok
Vonage Forum MVM
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Tue Feb 01, 2005 7:56 am    Post subject: Reply with quote Back to top

what was the problem?

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