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vonagebest
Vonage Forum Senior
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Joined: Jan 23, 2005
Posts: 86
Location: Edison, New Jersey

PostPosted: Sun Jan 30, 2005 12:30 am    Post subject: Reply with quote Back to top

Very funny on the one guy in India..But we are all in New Jersey.

I am a Tier 2 Tech and I will be happy to pick up the ball (that everyone is dropping) and run it in for the touchdown for you.

-VonageBest
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vonagebest
Vonage Forum Senior
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Joined: Jan 23, 2005
Posts: 86
Location: Edison, New Jersey

PostPosted: Sun Jan 30, 2005 12:35 am    Post subject: Reply with quote Back to top

I created a working ticket for you. You should be getting the email copy shortly.

1166395 RE: Your Vonage Service
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tjaworski
Vonage Forum Associate
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Joined: Jan 29, 2005
Posts: 24

PostPosted: Sun Jan 30, 2005 8:58 am    Post subject: Reply with quote Back to top

Sorry about that india comment.. thought Vonage was following the trend of outsourceing.

Line still down.. I tried to do that factory defaults thingy, but the user/password posted didn't work.
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tjaworski
Vonage Forum Associate
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Joined: Jan 29, 2005
Posts: 24

PostPosted: Sun Jan 30, 2005 11:51 am    Post subject: Reply with quote Back to top

can someone send me the latest firmware?
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dutchboy310
Vonage Forum Associate
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Joined: Jan 18, 2005
Posts: 11
Location: Los Angeles, Ca.

PostPosted: Sun Jan 30, 2005 2:09 pm    Post subject: Reply with quote Back to top

MMm, that's wierd... Try this
Username: admin
Password : admin

I'll pm the software that was sent to me from vonage...

_________________
Dutchboy310
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tjaworski
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Joined: Jan 29, 2005
Posts: 24

PostPosted: Sun Jan 30, 2005 2:16 pm    Post subject: Reply with quote Back to top

nope...
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tjaworski
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Joined: Jan 29, 2005
Posts: 24

PostPosted: Sun Jan 30, 2005 4:49 pm    Post subject: Just to keep everyone up to date... Reply with quote Back to top

I got some popcorn got my laptop and got very comfortable on the couch, and dialed Vonage. After being on hold for oh, about an hour i got in touch with a tech support person. "Woo Hoo!" this time it didn't hang-up on me.

Anyway, the nice guy said my device was removed from the account and they will generate YET another ticket to put it back on the account. That's about 4 tickets now. I asked how long it will take, i was told less then 1 day. I question how can one have a Vonage account with no devices attached to it? Wouldn't that bring up any red flags?

By the way, he also mentioned that they are having problems with their PBX. Confused

If this works, i would like to thank everyone here for all your support and understanding and "Tom@Vonage. Very Happy If this doesn't work I’m going to cancel Vonage and run the linksys over with my car. Eek (i'll take pictures and post them here)

I really would like to have Mr. Jeffrey Citron (Vonage CEO) to drop in to this group. But i'm sure he's too busy with many important issues... playing golf. Woo Hoo.

I'll keep you all updated.
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rebus
Vonage Forum Evangelist
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Sun Jan 30, 2005 5:46 pm    Post subject: Reply with quote Back to top

Fletcher wrote:
Also, you can see in the traceroute info that he is reaching Vonage.

Not necessarily. Depending on interface naming conventions, nycmny2wcx1-vonage-3-1.wcg.net (64.200.60.250) could be the router at Williams' end of the circuit. Netblock 64.200.60.0/24 belongs to Williams ( http://ws.arin.net/cgi-bin/whois.pl?queryinput=64.200.60.250 ) not Vonage ( http://ws.arin.net/cgi-bin/whois.pl?queryinput=vonage ).

Fletcher wrote:

I expect the problem is with his adapater, his setup or his Vonage account.

Certainly possible. But 'destination net unreachable' can be symptomatic of a routing issue, a circuit outage, or just simple ICMP filtering. I've seen hours-long "outages" that were nothing more than an ISP/NSP failing to route around problems, sometimes inexplicably. (BGP should have dropped the route.) Hence, the reason I suggested he forward the traceroute to his ISP.

 
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Fletcher
Vonage Forum Master
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Joined: Jan 22, 2005
Posts: 222
Location: NYC Metro

PostPosted: Sun Jan 30, 2005 6:12 pm    Post subject: Reply with quote Back to top

rebus wrote:
Fletcher wrote:
Also, you can see in the traceroute info that he is reaching Vonage.

Not necessarily. Depending on interface naming conventions, nycmny2wcx1-vonage-3-1.wcg.net (64.200.60.250) could be the router at Williams' end of the circuit. Netblock 64.200.60.0/24 belongs to Williams ( http://ws.arin.net/cgi-bin/whois.pl?queryinput=64.200.60.250 ) not Vonage ( http://ws.arin.net/cgi-bin/whois.pl?queryinput=vonage ).

Fletcher wrote:

I expect the problem is with his adapater, his setup or his Vonage account.

Certainly possible. But 'destination net unreachable' can be symptomatic of a routing issue, a circuit outage, or just simple ICMP filtering. I've seen hours-long "outages" that were nothing more than an ISP/NSP failing to route around problems, sometimes inexplicably. (BGP should have dropped the route.) Hence, the reason I suggested he forward the traceroute to his ISP.



I understand your point. I was basing my speculation on the fact that I am on the same ISP in the same area and got the same results from a traceroute -- with a working Vonage phone.

I should have been clearer about why I said that.

Fletcher Very Happy
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rebus
Vonage Forum Evangelist
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Sun Jan 30, 2005 7:12 pm    Post subject: Reply with quote Back to top

Fletcher wrote:
I understand your point. I was basing my speculation on the fact that I am on the same ISP in the same area and got the same results from a traceroute -- with a working Vonage phone.

I should have been clearer about why I said that.

No harm done. My only concern was the 'destination net unreachable' message, because the return path could be different for the two of you.

Since your phone works, it seems that must be normal and that Vonage is doing some filtering... unless your phone adapter, and his, are connecting to two different Vonage gateways.

Only Vonage knows for sure. Relax

 
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