I got some popcorn got my laptop and got very comfortable on the couch, and dialed Vonage. After being on hold for oh, about an hour i got in touch with a tech support person. "Woo Hoo!" this time it didn't hang-up on me.
Anyway, the nice guy said my device was removed from the account and they will generate YET another ticket to put it back on the account. That's about 4 tickets now. I asked how long it will take, i was told less then 1 day. I question how can one have a Vonage account with no devices attached to it? Wouldn't that bring up any red flags?
By the way, he also mentioned that they are having problems with their PBX.
If this works, i would like to thank everyone here for all your support and understanding and "Tom@Vonage. If this doesn't work I’m going to cancel Vonage and run the linksys over with my car. (i'll take pictures and post them here)
I really would like to have Mr. Jeffrey Citron (Vonage CEO) to drop in to this group. But i'm sure he's too busy with many important issues... playing golf. Woo Hoo.
I'll keep you all updated.
rebus Vonage Forum Evangelist
Joined: Dec 04, 2004 Posts: 448
Location: Tampa Bay
I expect the problem is with his adapater, his setup or his Vonage account.
Certainly possible. But 'destination net unreachable' can be symptomatic of a routing issue, a circuit outage, or just simple ICMP filtering. I've seen hours-long "outages" that were nothing more than an ISP/NSP failing to route around problems, sometimes inexplicably. (BGP should have dropped the route.) Hence, the reason I suggested he forward the traceroute to his ISP.
Fletcher Vonage Forum Master
Joined: Jan 22, 2005 Posts: 222
Location: NYC Metro
I expect the problem is with his adapater, his setup or his Vonage account.
Certainly possible. But 'destination net unreachable' can be symptomatic of a routing issue, a circuit outage, or just simple ICMP filtering. I've seen hours-long "outages" that were nothing more than an ISP/NSP failing to route around problems, sometimes inexplicably. (BGP should have dropped the route.) Hence, the reason I suggested he forward the traceroute to his ISP.
I understand your point. I was basing my speculation on the fact that I am on the same ISP in the same area and got the same results from a traceroute -- with a working Vonage phone.
I should have been clearer about why I said that.
Fletcher
rebus Vonage Forum Evangelist
Joined: Dec 04, 2004 Posts: 448
Location: Tampa Bay
I understand your point. I was basing my speculation on the fact that I am on the same ISP in the same area and got the same results from a traceroute -- with a working Vonage phone.
I should have been clearer about why I said that.
No harm done. My only concern was the 'destination net unreachable' message, because the return path could be different for the two of you.
Since your phone works, it seems that must be normal and that Vonage is doing some filtering... unless your phone adapter, and his, are connecting to two different Vonage gateways.
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