Is vonage down again?

Posts: 3198 · Posted: Sat Jan 29, 2005 6:55 pm Post subject:

nothng like that that I know of. sorry.

Posts: 24 · Vonage Forum Associate Joined: Jan 29, 2005 Posts: 24

I'm on the phone on hold for the last 45 minutes so far.

Question, what happens to someone who doesn't have a land line and their Vonage isn't working?

Posts: 222 · Posted: Sat Jan 29, 2005 7:18 pm Post subject:

tjaworski,

Don't mean to insult you, but have you tried removing your current phone and seeing if you can get a dial tone with a different phone -- preferably a corded one?

Also, if you have any splitters or phone extensions, I'd suggest you remove all that and get down to bare essentials. You probably have already done all that, but I thought I'd mention it just in case.

You appear to be in the Huntington area, and I can confirm that Optonline is not port blocking anything Vonage needs on that part of the network.

- Fletcher

Posts: 24 · Vonage Forum Associate Joined: Jan 29, 2005 Posts: 24

no splitters and extentions, just a regular old corded phone from radio shack. Besides, this was working just 1 day ago.

Fletcher wrote:

tjaworski,

Don't mean to insult you, but have you tried removing your current phone and seeing if you can get a dial tone with a different phone -- preferably a corded one?

Also, if you have any splitters or phone extensions, I'd suggest you remove all that and get down to bare essentials. You probably have already done all that, but I thought I'd mention it just in case.

You appear to be in the Huntington area, and I can confirm that Optonline is not port blocking anything Vonage needs on that part of the network.

- Fletcher

Posts: 222 · Posted: Sat Jan 29, 2005 7:27 pm Post subject:

tjaworski wrote:

no splitters and extentions, just a regular old corded phone from radio shack. Besides, this was working just 1 day ago.

I mentioned splitters and a different phone, because they could have shorted out or developed problems. For example, the standard phone cable could have shorted out.

I mentioned disconnecting extension phones, because one might have broken the circuit if it was slightly off the hook -- without being noticeable.

I was just trying to help you eliminate possible causes, but I know these are very simplistic suggestions and assume you have already all of them.

But did you try a different phone in your adapter yet? Can't hurt to try it, and it's one more thing to tell the Vonage tech that you have eliminated as a possible cause of the problem.

Hope you get an answer soon.

- Fletcher

Posts: 24 · Vonage Forum Associate Joined: Jan 29, 2005 Posts: 24

well, that wouldn't help because i the phone port #1 which is what's activated is "offline" the light isn't even on.

Still holding with tech support.. I think they got 1 guy in india answering all of North America.

Posts: 222 · Posted: Sat Jan 29, 2005 7:45 pm Post subject:

tjaworski wrote:

well, that wouldn't help because i the phone port #1 which is what's activated is "offline" the light isn't even on.

Still holding with tech support.. I think they got 1 guy in india answering all of North America.

Sorry, I didn't know you didn't have a light on the phone port. Sounds like it will take Vonage tech support to fix the problem on the server end.

There is a Vonage tier II tech who has been posting here in the last few days. I'll see if I can find his username and post it for you. You could then PM him to see if he can help you directly.

That might be better than what you're likely to get once your get the CS rep you're calling right now.

- Fletcher

Posts: 222 · Posted: Sat Jan 29, 2005 7:54 pm Post subject:

The Vonage Tier II Tech Support specialist who has been helping folks on this forum goes by the username jdr30.

Why not send him a PM (or post a forum topic with his name in the subject) and ask for his help? He's been helpful to others here.

- Fletcher

Posts: 24 · Vonage Forum Associate Joined: Jan 29, 2005 Posts: 24

after being on hold for almost 2 hours, the line hung up.. i'm not waiting another 2 hours.

Rolling Eyes

Posts: 11 · Posted: Sun Jan 30, 2005 12:13 am Post subject:

Went through the same thing last night and on the phone for about 2 hours as well... Spoke with a tech support and went through a few steps with the adaptor/router. He had me go to the admin portion of the router and do a factory reset by choosing factory default tab. Choose yes and save settings. It will ask you for username and password..If I recall correctly it should be User: user , password: 7756112. You will see your adaptor reset and go thru the motions. See if this helps.. I was also sent a firmware update( Might already have it) from Vonage, but did not need it... Can send it to you if you need it...