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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Jack
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Joined: Jan 29, 2005
Posts: 1

PostPosted: Sat Jan 29, 2005 1:58 pm    Post subject: No customer care from Vonage Reply with quote Back to top

My Vonage router arrived on Friday. I hooked it up, but got no phone light and no dial tone. I spent two hours on the phone with Vonage reps who clearly had little experience. One finally told me the problem was internal to Vonage and gave me a "ticket number" that I was to give to customer care if the problem wasn't fixed. On Saturday, of course, the problem wasn't fixed. Called Vonage again, was on hold for 24 minutes, then a rep finally answered and, after some reluctance, took my ticket number. He said "Hold for a moment," and hung up on me. I cancelled Vonage with my next phone call. That number, for all interested, is 800-860-5491.
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dutchboy310
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Joined: Jan 18, 2005
Posts: 11
Location: Los Angeles, Ca.

PostPosted: Sat Jan 29, 2005 11:48 pm    Post subject: Reply with quote Back to top

I too was in the same boat last night... I was on hold for about 1hr 15min waiting for tech support when a reg. Cust. Serv Rep picked up and said that he could not help and would have to transfer me to Tech Supp. Well While waiting on hold for another 15min, it hung up on me... (1hr 30min now) Very fustrated I called back and finally got through to tech support and this gentlemen really took the time and effort to help.. Because of this tech's efforts and being very patient is why I was not that upset anymore, although it was past midnight (Ca). Bottom line try to give them a chance to fix the issue and trust me I know it can be fustrating, but when it works its great... My 2 cents...

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michin1
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Joined: Feb 04, 2005
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PostPosted: Fri Feb 04, 2005 6:53 pm    Post subject: heh Reply with quote Back to top

Only 1 hr 15 min? Not bad...I've called a few times with a cordless that has a battery life of 2.5 hours and the battery died after about 2 hrs, then switched to a regular phone and still waited 45 minutes...

then when it finally rang to a transfer their system hung up. I've had 3 calls there where it took about 3 hours to get to support, two of those times their system hung up, so 1.25 hours isnt too shabby.

I just call in the morning, put it on speaker phone, eat breakfast, walk the dog, catch the morning news and take my kids to school and by the time i get back I only have to wait 35-45 minutes tops. That is unless their system hangsup on me..75% chance, in which case I just call again and go catch a movie or something (Like gladiator, something long) and by the time I get back..I gamble with the 75% hang up problem again. do it enough times and and you can easily get that 75% hangup percentage down to 50% and your making progress..
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dconnor
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Joined: Mar 05, 2003
Posts: 2264
Location: The Beach

PostPosted: Fri Feb 04, 2005 7:00 pm    Post subject: Re: heh Reply with quote Back to top

michin1 wrote:
..I gamble with the 75% hang up problem again. do it enough times and and you can easily get that 75% hangup percentage down to 50% and your making progress..


What you think is a "hang up" is not a hang up. You are still in the que. The music on hold just stopped playing (after about 15 minutes)

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michin1
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Joined: Feb 04, 2005
Posts: 12

PostPosted: Fri Feb 04, 2005 7:12 pm    Post subject: well Reply with quote Back to top

I'm pretty sure its a hang up..the music stops, and a tone over and over is heard, follwed by a fast tone over and over, similiar to if i were to pick up the phone and let it sit there without dialing followed by an unlimited amount of silence...
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dconnor
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PostPosted: Fri Feb 04, 2005 7:19 pm    Post subject: Re: well Reply with quote Back to top

michin1 wrote:
I'm pretty sure its a hang up..the music stops, and a tone over and over is heard, follwed by a fast tone over and over, similiar to if i were to pick up the phone and let it sit there without dialing followed by an unlimited amount of silence...


ah, yes, that would be a hang up.

Sorry, I was trying to help Smile

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michin1
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PostPosted: Fri Feb 04, 2005 7:22 pm    Post subject: :) Reply with quote Back to top

Surprised

thats ok I actually had to pick up the phone and wait for the tone to make sure thats what it was and if it was different i was gonna scream
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tmorg
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Joined: Feb 04, 2005
Posts: 11
Location: Oklahoma

PostPosted: Fri Feb 04, 2005 10:12 pm    Post subject: No support Reply with quote Back to top

I have sent 3 e-mail support messages and have not recieved a single reply, the oldest being 5 days old. Each time I try to call It ALWAYS ends up at a fast busy disconnection. I have the ability as a small ISP owner to send thousands of customers but at this poing it may be worth looking into doing Voip myself. It's unbelieveable to me that the customer support is so poor...
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vonagebest
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Joined: Jan 23, 2005
Posts: 86
Location: Edison, New Jersey

PostPosted: Fri Feb 04, 2005 11:14 pm    Post subject: Reply with quote Back to top

Can you send me some contact info. I will see if I can help.
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tmorg
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Posts: 11
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PostPosted: Fri Feb 04, 2005 11:37 pm    Post subject: please check your PM Reply with quote Back to top

please check your PM
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