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tmorg
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Joined: Feb 04, 2005
Posts: 11
Location: Oklahoma

PostPosted: Sat Feb 05, 2005 12:00 am    Post subject: Help has been given.... Reply with quote Back to top

Thank you VB for the fast responseand solving my issues......


Last edited by tmorg on Sun Feb 06, 2005 11:58 am; edited 1 time in total
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tmorg
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 04, 2005
Posts: 11
Location: Oklahoma

PostPosted: Sat Feb 05, 2005 12:11 am    Post subject: NOw I'm just in the ADT delima?$#@ Reply with quote Back to top

I've been reading from several different forums regarding this issue. I'm going to contact ADT with an attorneys letter for their inability to provide me continuing service with new technology that I feel could potentially provide a more secure connection to the security system and see if possibly the laws can either get them to change or I'll writer a professional letter here we can all copy and paste to get out of existing contracts because of they inability to provide us service through Voip which means they fail to provide us services and therefore they should let us out to go elsewhere.....How do feel abou a professional letter that we can allcopy and paste to a letter to the bigwigs of ADT and show them the numbers....it'snot just 10 of us.
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tomcolvin
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 06, 2005
Posts: 14

PostPosted: Sun Feb 06, 2005 11:13 am    Post subject: NO SUPPORT -- 4 emails sent over 3 weeks w/no reply Reply with quote Back to top

I've sent 4 emails to Customer Support over the past 3 weeks, each providing additional information about my efforts to get Vonage to work. Aside from initial automatic response with case number, no reply.

A phone call via a friend's I-Connect service [We're both vacationing in Mexico] was put on hold for over an hour, when we gave up.

I'll give Vonage 2 more weeks to help solve my connection problem. If not solved, I'll try to cancel the service -- and inform everyone who vacations here to use a competing service. Hope it doesn't come to that.

MY PROBLEM: All green lights on modem and Linksys RT31P2 are properly on, except phone connection. Router attempts connection every 15 minutes, but I get an "Unable to establish connection" error message. Both modem and router appear in My Computer>Device Manager. However, nothing appears on the My Computer>Networking page, so that I cannot even get at settings.
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reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Sun Feb 06, 2005 11:35 am    Post subject: Reply with quote Back to top

go to a command prompt and enter tftp tftp.vonage.net get test
post the results.

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tomcolvin
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 06, 2005
Posts: 14

PostPosted: Sun Feb 06, 2005 11:52 am    Post subject: results from test Reply with quote Back to top

Thanks for command prompt test advice. Here is the result:

"Transfer successful: 5 bytes in 1 second, 5 bytes/s"
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reebok
Vonage Forum MVM
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Sun Feb 06, 2005 11:56 am    Post subject: Reply with quote Back to top

interesting. is it possible your isp is blocking ports?
some good articles/posts about mexico here:
http://www.vonage-forum.com/ftopic243-20.html

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Jerryat
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Joined: Feb 09, 2005
Posts: 47
Location: Minneapolis, MN

PostPosted: Thu Feb 10, 2005 12:40 am    Post subject: Reply with quote Back to top

I've had the same horrible experience with customer support - or lack there of. I'm REALLY excited about my new Vonage service - but when I call with a general question or a tech question I have to go through multiple menus none of which really lead me to where I want to go. I finally got through to customer service - but was on hold - for 30 mins. Other times I call I get hung up on - meaning there's a click, busy signal and then "PLEASE HANG UP AND DIAL AGAIN" beep beep beep beep!

I'm staying with Vonage for now and I'm REALLY hoping their customer service improves QUICKLY.

Thanks

Jerry Smile
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kailes
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 14, 2004
Posts: 31

PostPosted: Thu Feb 10, 2005 10:15 am    Post subject: Reply with quote Back to top

if someone can come up with a way to get out of our contracts without paying a cancellation fee, I'd be all for it. i have never, ever experienced such frusttraing customer service and inability solve problems. If my company treated customers the way these guys treat customers, i'd have been out of work a long time ago. for those of you consider ing this service, bery very very afraid. I sell computer software, do a lot of level 2 tech support and feel like i am smarter than the average bear when it comes to technology, and feel absolutely powerless with these people. yelling and screaming doesn't work either. they hear it all day and are just numb from it anymore.

my advice: find another serice, AT&T, you local phone company, skype, anything but this.

Vonage has one thing going for it--price. but you know what? you get what you pay for
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tmorg
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 04, 2005
Posts: 11
Location: Oklahoma

PostPosted: Thu Feb 10, 2005 11:52 am    Post subject: Support Reply with quote Back to top

I have had the best experience with 2 Vonage support people on this form. They both took alot of time and helped solve my issues. Look for the Vonage support guys on the forum PM them and they'll help. Much better than a phone wait and quicker too.
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jbachert
New Forum Member
New Forum Member


Joined: Jan 12, 2005
Posts: 3

PostPosted: Thu Feb 10, 2005 11:58 am    Post subject: I agree Reply with quote Back to top

I agree with the poor customer service, I have waited on hold several times for at least 30 minutes each to check the status of my number transfer, only to be told "Hold on while I check" - then they come back with no answer - basically - keep waiting. Gee thanks...I could have done that by myself.
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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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