No customer care from Vonage

Posts: 7 · New Forum Member Joined: Dec 10, 2004 Posts: 7

Many of us have horror stories about support, the lack of and the extremely long wait times to get to a human (not, I didn't say a helpful individual). Perhaps the only way to get any attention to your problem is to call Corporate Headquarters and go directly to the President of Chief Technology Officer. Perhaps if they learn about the problems we customers are facing, they will take action to hire some technically qualified people along with some people who really understand what "Customer Care" really means.

Posts: 63 · Full Forum Member Joined: Jan 14, 2005 Posts: 63

I find that the telephone customer service can be very slow, and getting an informed answer can sometimes be difficult, especially on technical issues. My job allows me to be up in the middle of the night, and if you can work it out, try calling after midnight (in my case CST) and you will get right through, and often find some very knowledgeable people.

I think Vonage is experiencing some growing pains, and their customer base is growing faster that their support staff. My advise to them would be to either slow down on one end, or speed up on the other! You are not going to keep unhappy customers.

My service has been working great... I'll be around as long as it keeps working great!

Posts: 18 · Posted: Sat Feb 12, 2005 5:47 am Post subject:

I hope they will hire mor people. However, I havn't dealt with any companys who are great with tech support. I find the forums for things like this extremely helpfull and you may even be able to get help so you don't need to contact tech support.