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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage UK
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Botch
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Joined: Dec 31, 2004
Posts: 8

PostPosted: Sat Jan 29, 2005 10:15 am    Post subject: Costs and procedures for setting up Line 2 Reply with quote Back to top

I am delighted to see that the range of UK numbers on offer has increased - last time I looked there were only London numbers, but now there are a range of UK geographics to choose from. The problem is, I plumped for a London number when I initially set up my adapter as there was no other choice, but I really could do with a slightly more local number.

As the Linksys adapter is a two line device, I have been considering setting up the second line (with a more local number) to run in parallel with my existing London number.

The procedure and costs for doing this are not totally clear. After playing around with the web based front end I have arrived at a screen which quotes costs for setting up a second geographic number as follows:


Summary for an Additional Phone Number.


Phone Number £0.00
Call Diversion £0.00
Directory Enquiries £0.00
Activation Fee £16.99
International Plan £0.00
Mobile/Special Number Plan £0.00
Residential Unlimited - Additional Line (Jan 29 - Feb 3) £1.94
Voice mail £0.00
Total Amount (Including VAT *) £18.93
*VAT (17.5%) £2.82


I take this to show that in order to get Line 2 working, I have to pay a £16.99 one off fee then a second £9.99 recurring rental for a 'Residential Unlimited' account.

This appears a wee bit on the expensive side to me - is this correct or have I misunderstood the proposition here?

If this is the case, it is probably just as cost effective to order a complete new Linksys box rather than take out a Line 2!
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jamesm
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Joined: Jan 29, 2005
Posts: 64

PostPosted: Sat Mar 05, 2005 7:55 am    Post subject: costs and procedures for setting up line 2 Reply with quote Back to top

if you sign up for a london number for example and your local dialling code is not available, Vonage will transfer your number to a local one at no cost.

you need to ring customer service and tell them that the local code was not available when you subscribed but that you would like to transfer the number you have to that new one.

should be relatively straightforward.
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Gordy0141
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Joined: Mar 14, 2005
Posts: 55
Location: Glasgow UK

PostPosted: Mon Mar 14, 2005 8:21 pm    Post subject: Reply with quote Back to top

Yeah that is true because i was the same London number when i signed up then my local code became avalable so i then called up customer and they will take you through the process

Gordy
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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