Problem with calling T-mobile cell phones

Posts: 5

Hello -

I have been using Vonage for a week and it's great. I am having one problem though. When I call my cell phone from my Vonage number the phone will ring 4 times then pause and then ring 4 more times like a new call is coming in, in fact the phone says I missed 2 calls. This will happen two or three times (total of 8 or 12 rings to voicemail) before I actually get switched over. I have tested this on friends cell phones that use T-mobile and the same thing happens when I call them. I tried dialing using the area code to my cell just as a test and still the same problem. I have not experienced this with calls to Verizon or land lines. Seems to only happen when I call T-mobile cell numbers.

This has never happened to me with my cell phone before. I did try a work around as a test also. I used my AT&T calling card with my Vonage account to call my cell. It worked fine, picked up on the 6th ring as it was supposed to. Seems like it is a Vonage problem. Has anyone else experienced this and any ideas how I can get it fixed.

Thanks.

Posts: 222 · Posted: Fri Jan 28, 2005 9:30 pm Post subject:

Can't help you with T-Mobile, but I tried calling my Cingular cell phone (also GSM like TMO) and everything worked fine.

Hope you figure this out. I expect it's a TMO problem rather than Vonage.

- Fletcher

Posts: 5 · Posted: Fri Jan 28, 2005 9:47 pm Post subject:

Thanks for the response about Cingular. I don't think it is a T-mobile issue. Never had this problem before with calls getting to my cell phone.

Posts: 3198 · Posted: Fri Jan 28, 2005 9:59 pm Post subject:

I have tmobile and have never experienced this issue.

Posts: 21 · Vonage Forum Associate Joined: Jan 28, 2005 Posts: 21

Totally impressed with the service, but all the poor souls that I call from Vonage to T Mobile are showing my number and not the usual caller Id info such as name, etc... Is this an issue? Rolling Eyes

Posts: 3198 · Posted: Fri Jan 28, 2005 10:04 pm Post subject:

when you call a tmobile number from a Vonage number right? I didn't know cell phones supported name. and what is the "etc" part? is there more to caller id than name and number?
anyway, maybe this will shed some light:
http://www.dslreports.com/forum/remark,11327439~mode=flat

Posts: 222 · Posted: Fri Jan 28, 2005 10:39 pm Post subject:

I also have a T-Mobile Blackberry (in addition to my Cingular cell phone). I had forgotten I could call it, because I never use it for voice service.

Anyway, I just called my TMO Blackberry from my Vonage number and the call went through immediately and rang several times. The screen showed my Vonage number as the caller ID. I hung up without answering, since I don't pay for a voice plan and did not want to pay $.20 per minute.

So no problem with TMO from Vonage for me.

Hope you find a solution.

- Fletcher

Posts: 66 · Posted: Sat Jan 29, 2005 12:56 am Post subject:

I live in the Houston area and my wife and I have 2 T-mobile numbers...haven't had any issues at all.. Very Happy

Posts: 5 · Posted: Sat Jan 29, 2005 1:50 am Post subject:

I see that many here don't have this problem. Does anyone have any idea what might cause it and what I can do to fix it. Since it happens with my friends phones that are on T-mobile and they have never experienced it except when I call from Vonage I still think there is some kind of problem with Vonage.

Posts: 188 · Posted: Sat Jan 29, 2005 2:49 am Post subject:

With TMO...to have the name appear with the number it must be in your contact list on your cell phone. I have not gotten my phone adaptor yet from Vonage...but I have all calls forwarded to my TMO cell so that way I never miss a call. I will test your issue when I get mine set up. When I call a TMO cell I use my TMO cell as TMO to TMO is FREE.

Samantha