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mikebrown Posted:
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

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On May 09, 2017 at 06:14:26

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In The Forum:
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On May 02, 2017 at 17:28:06

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In The Forum:
Vonage UK
Topic:
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On Apr 27, 2017 at 18:52:02

Trafford Posted:
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In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
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In The Forum:
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Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
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In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52

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In The Forum:
Fax - Tivo - Alarms
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
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In The Forum:
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Topic:
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On Jan 11, 2017 at 01:07:21


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mistasethg
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PostPosted: Fri Sep 17, 2010 1:48 am    Post subject: HELP! advice on a good wireless cable modem with QoS support Reply with quote Back to top

I have the Vonage device VDV21-VD which is directly connected to my wireless cable modem, the Motorola SBG900. I have 5 wireless devices in the house, which are all connected to the Motorola via Wi-Fi signal. The ONLY device that is wired to the LAN is the Vonage device.

Lately I have had call quality issues such as dropped calls, choppy audio, etc. I have done research and found that I need a router with QoS support. I am looking at the Motorola SBG901 wireless cable modem, which has WMM support, but I don't think that will solve my issues because the Vonage device is WIRED, and WMM only provides QoS ranking for Wi-Fi devices.

Questions:

1. Am I correct in my assumption that wireless router with WMM support will not solve my problem, due to the fact that the Vonage device is wired?

2. If the Motorola SBG901 wireless cable modem is not going to help me, can anyone recommend a wireless cable model WITH QoS support?

3. When I get this new wireless cable modem with QoS support, what should my QoS configuration look like?

Thanks in advance!!!
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robinbleak
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PostPosted: Fri Sep 17, 2010 2:52 am    Post subject: Reply with quote Back to top

I suspect frequency interference. You may want to check your manual for compatibility issues between these two devices. How about using a DSL filter on your wired connection. It may help.

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mistasethg
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PostPosted: Fri Sep 17, 2010 3:29 am    Post subject: Reply with quote Back to top

I don't have DSL, it's cable broadband. The devices have been compatible and working for 2 years no. I think it was the addition of the 5th wi-fi device using bandwidth, that has created the problem.
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Lp2
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PostPosted: Fri Sep 17, 2010 3:53 am    Post subject: Re: HELP! advice on a good wireless cable modem with QoS sup Reply with quote Back to top

mistasethg wrote:
Lately I have had call quality issues such as dropped calls, choppy audio, etc.


Has the upstream and/or downstream power levels on the SBG900 changed for the worst lately?

If I was to buy a new modem I would get a DOCSIS 3 modem without a router/wireless, and get a wireless router to hook to the modem. Then the Vonage device.

My D-Link Dir-655 router works without issue.
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mistasethg
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PostPosted: Fri Sep 17, 2010 4:00 am    Post subject: Reply with quote Back to top

according to speedtest.com I have 7.8mbps down and 1.8mbps up. I used another site to do a Voip speed test, and when no other devices are accessing the internet, the Voip throughout was perfect. When I had email open, internet radio streaming, apple devices connected to the wireless router, then my Voip throughout was about 30% lower. I know this is obviously going to happen, but I assume a QoS-capable router will allow me to designate certain bandwidth for the Voip packets. My question is, is there a QoS supporting wireless router/cable modem combo out there that will effectively control my WIRED Vonage device and 5 wireless devices' traffic?
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Lp2
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PostPosted: Fri Sep 17, 2010 4:29 am    Post subject: Re: HELP! advice on a good wireless cable modem with QoS sup Reply with quote Back to top

mistasethg wrote:
I have the Vonage device VDV21-VD which is directly connected to my wireless cable modem, the Motorola SBG900.

If your cable company is Comcast, they don't suport the SBG900 anymore. The SBG901 is approved though.

Comcast approved cable devices
http://mydeviceinfo.comcast.net/DisplayCMDevice.php?sort=1

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mistasethg
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PostPosted: Fri Sep 17, 2010 4:41 am    Post subject: Reply with quote Back to top

I have Time Warner cable. They also support the SBG901 which has WMM support but no QoS feature that I know of. WMM will only solve packet issues for wifi devices but the Vonage device is wired so I don't think it will help.
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Orlando
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PostPosted: Thu Oct 07, 2010 3:19 pm    Post subject: Reply with quote Back to top

I would check out what robinbleak said. The frequency confict is probably between the Motorola SBG901 and your phone system.

I believe the SBG901 is a 2.4 GHz device. If your phone system is a base + handsets, and uses a 2.4 GHz frequency, it would cause the problems that you're having. (You might also have issues when you run your microwave, too.)

I've seen this a couple of times. It helps if you move the wireless router away from the phone base, but sometimes, that's not practical.

The other options for wireless phone frequencies are: 5.8 GHz or the new DECT 6.0. I've never had a problem with my DECT 6.0 phone, and it's next to my 2.4 GHz NetGear WNR834B v2.

If you believe it's not a frequency conflict, then I recommend the NetGear WNR834b V2 from NewEgg.com. It's usually only $30, refurbished, runs DD-WRT, AND is wireless N. I've used ten of these and have never had a problem...ever! (they are only 100 Mbps wired, though.)

Good luck.
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su_A_ve
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PostPosted: Sun Oct 10, 2010 6:07 pm    Post subject: Reply with quote Back to top

For some time I had connection issues with Vonage - drop calls, too much latency, etc.

Did all I could including setting up DD-WRT routers with QoS. Still no help. Moved the VTA to another house one day and no quality issues, which made me suspect my internet connection.

Even though it was giving high throughput, the Voip tests showed latency. Started to troubleshoot using Ping Plotter pointing it to comcast's edge router. There were drops in the line every so often.

Finally convinced them to send a tier 2 tech to measure the line. There was a broken port on the junction box causing signal loss.

Since then, I had no more troubles (knock on wood), other the occasional need to restart the cable modem due to comcrap changes on the line.

My wifi router eventually died and I replaced it with a cheap belkin (no QoS). Still no problems - Note that I don't do heavy downloading or anything like it.

I'd suggest you start looking at your internet line. Check out your modem's signal strength numbers and make sure they are within range.

Also, if you haven't done so, restart the modem, router and your VTA.

Finally, you should have a wired phone installed and the moment you detect a problem, use the wired problem to isolate any frequency interference .
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doncht
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PostPosted: Fri Aug 02, 2013 6:53 pm    Post subject: Reply with quote Back to top

I think QoS is a standard, and setting it up should be included on the manual. Or at least, tech support should be able to assist you with this.
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