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egeller624
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Joined: Jan 25, 2005
Posts: 81
Location: Las Vegas, NV

PostPosted: Thu Feb 03, 2005 2:04 pm    Post subject: Reply with quote Back to top

One thing that's kind of neat about them using DHL is that they are apparently taking advantage of the DHL@Home service. This means that DHL takes the package from Vonage and delivers it to your local post office. The package is then delivered in your regular mail via your regular everyday mail carrier. To most people I guess this wouldn't really make a difference, but to people like me who live in an apartment complex and usually don't get home from work until after the apt office closes (thus stranding any UPS/Fedex packages for the day lol), it's a big bonus.

Just thought I'd pass that along.

Oh and btw, if you follow the tracking link sent in the DHL email, it does tell you on there when the package is tendered to the post office, and also when the package is finally delivered.

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leesweet
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PostPosted: Fri Feb 04, 2005 11:27 am    Post subject: Reply with quote Back to top

I found this out the hard way, also. It does appear the order screen is hardcoded for UPS and wasn't changed when they stared using DHL.

The order number is the 'customer reference number'. To find your package at DHL using this, go to DHL, hit Track, and hit the By Reference tab at the top. You put in the Vonage order number and it will find your order.

I know they say you'll have it in five business days, but I can't see what takes the DHL process so long.

Ordered 1/31 Monday
Shipped 2/1 Tuesday:
2/4/05 9:23 am With delivery courier.
6:34 am Arrived at DHL facility. Chantilly, VA
2/2/05 10:51 am Processed at Sort Facility.Wilmington, OH
2/1/05 8:10 am Picked Up by DHL. Shipper's Door

So, why does it take three (really four) days when DHL had it Tuesday, did nothing until the next morning. it took two days to go from OH to VA (DC) and then it's here today (Fri afternoon).

Still within their guidelines, but it seems this is really slow. And, I gave them my work address just so it would be faster; UPS is usually two days. If I knew they were using DHL@home, I'd left the home address! Smile


Edit: Oops, I forgot this has to spend two days in the local Post Office, so I won't get it until Monday or so. What the heck's the point of not using something that delivers straight to the customer in 2-3 days like UPS? Many places that aren't a risk they leave it on the doorstep... I guess they are trying to save a nickel and charge us $9.95 for shipping 4 pounds... Smile
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