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Location: Columbus, GA

PostPosted: Thu Jan 27, 2005 10:49 pm    Post subject: IP Symposium 2005 In Atlanta Reply with quote Back to top

I attended this yesterday and today and found out something that really impressed me.

British Telecom who is one of the largest telcom providers in their respective areas has a HUGE IP network infrastructure in place that services many customers.

They did work with a company called psytechnics (MOS Patenters) in order to get their network in shape for a large client that wanted a voice quality guarantee (Abbey National Bank 800+Branches).

Abbey was willing to be placed on their IP network providing that they could guarantee a MOS score of 3.7 or higher for 99.9% of their calls.

Psytechnics stepped in and deployed their software throughout BT network and found many issues and had cisco and bt rectify all of them.

The MOS software actively monitors and scores EVERY single call that is made on their IP platform and has the ability to self heal the network as problems are detected.

BT is the only company in the world who can deliver on this kind of guarantee and is the only company that has active MOS scoring for every call on their platform.
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PostPosted: Thu Feb 03, 2005 7:54 am    Post subject: Reply with quote Back to top

Actually - there is another company - Atlanta based Telchemy - that has been doing the same for 30+ service providers around the world Smile

Your comment about Psytechnics being "MOS Patenters" is grossly incorrect, and I hope not the result of their presentation at Lippis. MOS (Mean Opinion Score) is a term that has been around for decades and refers to a subjective test score. Various companies have technology that is able to measure the quality of a Voip service and express this in the form of MOS - claims to own "MOS" or to be the "MOS company" are pure marketing hype and are probably more applicable to a landscaping supplier.

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PostPosted: Tue Feb 08, 2005 5:22 am    Post subject: MOS - business applications beyond lawncare Reply with quote Back to top

Many thanks for your review of the Nick Lippis event in Atlanta. The event moves onto New York in April. So register early!

Psytechnics will again provide an overview of the case study actually deployed by British Telecom on their hosted IP platform to their enterprise customers in the UK. By offering a MOS based SLA to their customers they provide the guarantees needed by enterprises to move to Voip with the assurances that voice quality issues can be managed and resolved. BT are the only carrier known to offer such a focused voice quality guarantee in the market. An innovative and competitive offering.

Psytechnics are the company that has published named case studies. Our software is an integral part of the network assurance management in over 100 carriers worldwide. Frankly, we've been at it a long time. We have set 3 world standards at the ITU in the area of voice quality assessment providing the assurance of industry ratified solutions. Over 15 years of research has gone into the journey of automating MOS. Transforming MOS from the trusted subjective testing tool it was into an automated objective software element of any service assurance platform.

As always, whenever a market starts to mature, small players emerge with limited functionality and capabilities. We don't claim to be the only company talking about MOS, but our credentials stack up. We encourage everyone to undertake thorough testing when selecting voice and video quality assessment software. You wouldn't buy a thermometer that didn't tell you the right temperature, so don't buy a VQM algorithm that doesn't report accurately each and every time. With SLA's on offer, customer satisfaction, rebates and penalties will depend on it! Ask to see the volumes of subjective test materials that prove this, make sure it's independent data too!

Drop me an email if we can be of further help.

John Winchester
Psytechnics Inc.
CEO and President
Voice and Video Quality Assessment
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