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mikebrown Posted:
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there, Please
check out -
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forum.com/home-wir
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
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In The Forum:
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Topic:
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On May 09, 2017 at 06:14:26

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In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
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In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
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rely exclusively
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...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
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In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
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In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52

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In The Forum:
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Topic:
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
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I google “Vonage
MAC address
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In The Forum:
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Topic:
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On Jan 11, 2017 at 01:07:21


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truthis
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PostPosted: Mon Jul 26, 2010 11:31 pm    Post subject: Vonage cheats customer with unlimited offer. Reply with quote Back to top

Hi,
The Vonage cheats the customer by offering unlimited offers, There have one clause in section 5.4 of their terms and condition where they say you have to use like 90% of Vonage customers. it is really a kind of cheating only and if you cross some minutes they will ask users to disconnect so their average usage will be under control only always. They will only allow usage of 3000 minutes only per month. If you call more than that they will send individual mails to you saying your usage should be less than this.
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sethook
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PostPosted: Tue Jul 27, 2010 8:56 am    Post subject: Reply with quote Back to top

And your point is? If you are using more than 3000 personal minutes a month, you really need to get outside and search for a life. Since you read the contract befor signing up, you were aware of the limits on the account. Close the barn door and move on. You may also want to move to another providor who can meet your requirements for non-stop yacking.
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DentalRep
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PostPosted: Tue Aug 10, 2010 5:28 pm    Post subject: Reply with quote Back to top

That is a brutal reply. I have three daughters and that pushes me close to my 3000 minute limit with Vonage. I also wish it was more like 5000 minutes. This is a home phone after all and the whole family uses it. I use 6000 minutes on my cell a month with my job. Does that mean i need a life also?

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DLevenson
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PostPosted: Wed Aug 11, 2010 8:20 pm    Post subject: Reply with quote Back to top

The original poster is correct. Vonage advertises unlimited minutes for a flat monthly rate. They actually allow 3000 minutes per month for the stated rate. This is false advertising. For about twice the monthly flat rate, you can subscribe to business service, which permits a much larger limit (or perhaps is truly unlimited).

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Dave Levenson, NJ
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helloIp
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PostPosted: Thu Aug 12, 2010 10:40 pm    Post subject: Reply with quote Back to top

sethook wrote:
And your point is? If you are using more than 3000 personal minutes a month, you really need to get outside and search for a life. Since you read the contract befor signing up, you were aware of the limits on the account. Close the barn door and move on. You may also want to move to another providor who can meet your requirements for non-stop yacking.


If Vonage cannot give unlimited offer do not advertise as unlimited and they do not give any specific numbers like 3000 minutes they just say it as 90% of Vonage customer usage and how do a normal user understand what is the limit. And if they ask users who are using more than 3000 minutes to move out of this plan their 90% usage will always remain in the limit. Probably this a way to break the contract with Vonage. If the limit is 3000 it should clearly mention as 3000 minutes. Also 3000 minutes is not a great offer for 35$ per month.
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helloIp
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PostPosted: Thu Aug 12, 2010 10:44 pm    Post subject: Reply with quote Back to top

DLevenson wrote:
The original poster is correct. Vonage advertises unlimited minutes for a flat monthly rate. They actually allow 3000 minutes per month for the stated rate. This is false advertising. For about twice the monthly flat rate, you can subscribe to business service, which permits a much larger limit (or perhaps is truly unlimited).



The business plan is also 3000 minutes after they will be charging you.
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dconnor
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PostPosted: Fri Aug 13, 2010 2:41 am    Post subject: Reply with quote Back to top

It all has very little to do with 3000 minutes.

This is not the first post on this topic and I will request (and I am most certain that I will not receive) from the original poster:

A copy of your real call record.

Let me call a spade a spade.

You tried to cheat the system and got caught.

Period.

Then you come here and cry foul.

Post your full months call record in the next post right down here V V V V

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AnonCusRep
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Joined: Aug 03, 2010
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PostPosted: Mon Aug 16, 2010 4:31 am    Post subject: Reply with quote Back to top

helloIp wrote:

The business plan is also 3000 minutes after they will be charging you.


"The business plan is also 3000 minutes, which after you reach they will charge you."

Fixed that for you. You want American phone service? Please, learn proper grammar. Doesn't have to be perfect but when you start to sound like Yoda from Star Wars, with mismatched broken English, its hard to communicate.

Also, I really laughed that this person, him or her, hasn't come back in over three days with that call log. Most people that breach the 3000, 5000, 6000 marks are people either illegally running some scam or they are literally letting a boat load of people call friends / family far more than a residential service should ever be used for (which obviously breaks the Terms of Service).
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DLevenson
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PostPosted: Wed Aug 18, 2010 6:48 am    Post subject: Reply with quote Back to top

I beg to differ... 3000 minutes/month is not an unreasonable amount of use for a residential telephone. It is 100 minutes/day, or four calls of about 25 minutes each. For a family of four, that's one or two calls per day per person. I agree that this should not be advertised as 'unlimited' even if it is fully defined in the TOS.

3000 minutes/month for a business telephone is just plain silly! If that limit is truly enforced, then the service is only useful for very small businesses. I own a small but communications-intensive business. I use more than 3000 minutes/month, but I also have five business telephone lines from Vonage. I suppose they are allowing me to use 15,000 minutes per month, aggregated over the five lines. I've used the service this way for years, and have never been charged extra for usage.

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Dave Levenson, NJ
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Vlatman
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PostPosted: Fri Aug 20, 2010 2:08 pm    Post subject: Missing the Point Reply with quote Back to top

I think you all have missed the point. It's not whether 3000 minutes is reasonable for 24.99/month. The TV commercials, print ads and website ads all show in large print "Unlimited Use." That can only be defined as......you guessed it....."Unlimited Use." It doesn't matter what the TOS says (that's after the fact and has no bearing on the original issue of false advertising). I agree that it's a clear example of false advertising and if legally challenged, Vonage would most certainly lose. When you guys debate, be sure to stick with the specific issue at hand. You're all over the place.

And.....AnonCusRep, don't start acting like a child with the grammar thing. I read your post and you've got a thing or two to learn about grammar and punctuation usage. Let's be adults here. Thank you.

Jennifer
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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