Vonage cheats customer with unlimited offer.

Posts: 1 · New Forum Member Joined: Jul 26, 2010 Posts: 1

Hi,
The Vonage cheats the customer by offering unlimited offers, There have one clause in section 5.4 of their terms and condition where they say you have to use like 90% of Vonage customers. it is really a kind of cheating only and if you cross some minutes they will ask users to disconnect so their average usage will be under control only always. They will only allow usage of 3000 minutes only per month. If you call more than that they will send individual mails to you saying your usage should be less than this.

Posts: 63 · Full Forum Member Joined: Nov 02, 2007 Posts: 63

And your point is? If you are using more than 3000 personal minutes a month, you really need to get outside and search for a life. Since you read the contract befor signing up, you were aware of the limits on the account. Close the barn door and move on. You may also want to move to another providor who can meet your requirements for non-stop yacking.

Posts: 85 · Vonage Forum Senior Joined: Feb 15, 2005 Posts: 85

That is a brutal reply. I have three daughters and that pushes me close to my 3000 minute limit with Vonage. I also wish it was more like 5000 minutes. This is a home phone after all and the whole family uses it. I use 6000 minutes on my cell a month with my job. Does that mean i need a life also?

Posts: 227 · Posted: Wed Aug 11, 2010 8:20 pm Post subject:

The original poster is correct. Vonage advertises unlimited minutes for a flat monthly rate. They actually allow 3000 minutes per month for the stated rate. This is false advertising. For about twice the monthly flat rate, you can subscribe to business service, which permits a much larger limit (or perhaps is truly unlimited).

Posts: 2 · New Forum Member Joined: Aug 12, 2010 Posts: 2

sethook wrote:

And your point is? If you are using more than 3000 personal minutes a month, you really need to get outside and search for a life. Since you read the contract befor signing up, you were aware of the limits on the account. Close the barn door and move on. You may also want to move to another providor who can meet your requirements for non-stop yacking.

If Vonage cannot give unlimited offer do not advertise as unlimited and they do not give any specific numbers like 3000 minutes they just say it as 90% of Vonage customer usage and how do a normal user understand what is the limit. And if they ask users who are using more than 3000 minutes to move out of this plan their 90% usage will always remain in the limit. Probably this a way to break the contract with Vonage. If the limit is 3000 it should clearly mention as 3000 minutes. Also 3000 minutes is not a great offer for 35$ per month.

Posts: 2 · New Forum Member Joined: Aug 12, 2010 Posts: 2

DLevenson wrote:

The original poster is correct. Vonage advertises unlimited minutes for a flat monthly rate. They actually allow 3000 minutes per month for the stated rate. This is false advertising. For about twice the monthly flat rate, you can subscribe to business service, which permits a much larger limit (or perhaps is truly unlimited).

The business plan is also 3000 minutes after they will be charging you.

Posts: 2257 · Posted: Fri Aug 13, 2010 2:41 am Post subject:

It all has very little to do with 3000 minutes.

This is not the first post on this topic and I will request (and I am most certain that I will not receive) from the original poster:

A copy of your real call record.

Let me call a spade a spade.

You tried to cheat the system and got caught.

Period.

Then you come here and cry foul.

Post your full months call record in the next post right down here V V V V

Posts: 21 · Vonage Forum Associate Joined: Aug 03, 2010 Posts: 21

helloIp wrote:

The business plan is also 3000 minutes after they will be charging you.

"The business plan is also 3000 minutes, which after you reach they will charge you."

Fixed that for you. You want American phone service? Please, learn proper grammar. Doesn't have to be perfect but when you start to sound like Yoda from Star Wars, with mismatched broken English, its hard to communicate.

Also, I really laughed that this person, him or her, hasn't come back in over three days with that call log. Most people that breach the 3000, 5000, 6000 marks are people either illegally running some scam or they are literally letting a boat load of people call friends / family far more than a residential service should ever be used for (which obviously breaks the Terms of Service).

Posts: 227 · Posted: Wed Aug 18, 2010 6:48 am Post subject:

I beg to differ... 3000 minutes/month is not an unreasonable amount of use for a residential telephone. It is 100 minutes/day, or four calls of about 25 minutes each. For a family of four, that's one or two calls per day per person. I agree that this should not be advertised as 'unlimited' even if it is fully defined in the TOS.

3000 minutes/month for a business telephone is just plain silly! If that limit is truly enforced, then the service is only useful for very small businesses. I own a small but communications-intensive business. I use more than 3000 minutes/month, but I also have five business telephone lines from Vonage. I suppose they are allowing me to use 15,000 minutes per month, aggregated over the five lines. I've used the service this way for years, and have never been charged extra for usage.

Posts: 18 · Vonage Forum Associate Joined: Apr 13, 2008 Posts: 18

I think you all have missed the point. It's not whether 3000 minutes is reasonable for 24.99/month. The TV commercials, print ads and website ads all show in large print "Unlimited Use." That can only be defined as......you guessed it....."Unlimited Use." It doesn't matter what the TOS says (that's after the fact and has no bearing on the original issue of false advertising). I agree that it's a clear example of false advertising and if legally challenged, Vonage would most certainly lose. When you guys debate, be sure to stick with the specific issue at hand. You're all over the place.

And.....AnonCusRep, don't start acting like a child with the grammar thing. I read your post and you've got a thing or two to learn about grammar and punctuation usage. Let's be adults here. Thank you.

Jennifer