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vanisher
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PostPosted: Wed Jan 26, 2005 7:46 pm    Post subject: Internet Disconnects After VONAGE Call Reply with quote Back to top

After I set up Vonage with my router, my internet works and my Vonage line receives a dial tone. After I receive or make a call and hang up, my internet dies, and I have to restart the router, cable modem, and the Linksys Vonage adapter. ( The one with 2 phone ports / no built in router). Anyone know how to fix this? I have not forwarded any ports yet, and I called Vonage and they had no idea. I have Comcast Cable at Download of 4 mbs and upload of 384 kbs . Please help me out if you can. Thanks!!!
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reebok
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PostPosted: Wed Jan 26, 2005 8:03 pm    Post subject: Reply with quote Back to top

how is your network set up? cable, router, Vonage and computers?
what router do you have?

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vanisher
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PostPosted: Wed Jan 26, 2005 8:10 pm    Post subject: setup Reply with quote Back to top

I have Cable modem to the router which contains computers and the Vonage adapter. I have a Linksys Network Anywhere Router (NR401 I think)
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PostPosted: Wed Jan 26, 2005 8:14 pm    Post subject: Internet Disconnects After Vonage Call Reply with quote Back to top

Comcast is very simple to program. At the Linksys site at http://192.168.15.1 At the Set UP Tab you should only have to set the DHCP to Automatic IP Addressing and set the password at the management tab. This is the default setting and it works perfectly for Comcast users unless you have other devices on your, now, LAN.

If this doesn't work, what is the configuration of your LAN?

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Setup: Motorola SB5100 to RT31P2 to Local Machines
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vanisher
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PostPosted: Wed Jan 26, 2005 8:17 pm    Post subject: setup Reply with quote Back to top

I have it exactly like that. I have had the network for a long time ( 2 yrs.) and it worked perfectly. Also, this is a branch of Linksys. Its the Network everywhere company, and I actually have the NR041 router. The Ip is 10.10.10.1 of the router.
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reebok
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PostPosted: Wed Jan 26, 2005 8:19 pm    Post subject: Reply with quote Back to top

****? did you read anything in this post?
for starters he doesn't have an RT31P2. secondly, the problem isn't that something doesn't work, it's that something disconnects (the router) for unknown reasons.

back to vanisher: is it the NR041 by chance? what cable modem do you have? and how old is this device anyway? linksys has about no information on it.

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PostPosted: Wed Jan 26, 2005 8:21 pm    Post subject: setup Reply with quote Back to top

I have a Motorola Surfboard Cable modem, about 3 yrs old. The Router is a NR041 as you stated. It may not be on the linksys site, but it should be on www.networkeverywhere.com a branch of Linksys. This is about 2.5 yrs old.
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PostPosted: Wed Jan 26, 2005 8:31 pm    Post subject: Reply with quote Back to top

just from looking around a little bit, a lot of people are using that router successfully. do you have the latest firmware for it?
http://www.networkeverywhere.com/support/routersupport.asp
you don't need port forwarding, if you did your phone wouldn't work at all. do you have another router you could try it with?

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PostPosted: Wed Jan 26, 2005 8:59 pm    Post subject: solution Reply with quote Back to top

Well, after trying a few things, my Vonage started to work. Few things that didn;t change anything
- sound quality, works on 30 and 90 perfectly
- creating a dmz for the PAP2 makes no difference either way
One thind I did change was the ethernet cable included with the PAP2. It was very tight and jammed in the PAP2 adapter, so after pulling it out, I decided to try a new one. I started everything and leaved Vonage alone for about 2 hrs, and tested again. EVerything worked fine. I dont know if its the time or the cable, but one must be the solution.
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PostPosted: Wed May 04, 2005 6:49 pm    Post subject: voIP w/Comcast Cable Reply with quote Back to top

Evil or Very Mad Howdy All, maybe someone can help me as I've spent two days and 4.5 hours on the phone with different customer service techs who keep dicking me around!

I've got comcast cable using a motorola surfboard modem that is then connected to a Linksys Wireless G router (WRT54GS) which acts as my gateway. It has 4 ethernet ports, which, connected in one of the ports, is the Linksys Voip router (RT31P2).

I can make/receive phone calls just fine or I can surf the internet just fine. However, if I'm on the internet and then make an outbound call or answer an incoming call, it drops my internet connectivity.

I too have Comcast Cable with download speeds of 4 mbs and upload speeds of 384 kbs . Why do I keep getting disconnected?

I checked QoS on both routers and have it disabled. Can anyone help me? I'm extremely frustrated w/vonage support and I've only been a customer for less than 2 weeks now.

The support guy I spoke to last says that the don't support anything basically, because end users use their own internet connection and the end user is the one that decided to go for cheap phone service, so he was basically saying that I don't have enough bandwidth to do both at the same time, which is a crock!

Any ideas?
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