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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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mundy5
Member of the Week
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Thu May 20, 2010 2:32 pm    Post subject: Goodbye Vonage - It was good Reply with quote Back to top

All,

It has been a while since I last posted a comment. I wanted to commend Vonage on a number of different levels. Most importantly, because of a recent electrical storm, my rt31p2 blew. It was a good ride since 05. But it was not worth spending ~$80 on a new portal. So I went with a different service.

I read many complaints about vonage's cancellation policies but they gave me no trouble. They immediately disconnected my service when I declined to hear their special offers. I must say that the service was good while it lasted.

I was disappointed to see how much my costs had risen bascially from ~16/month to now almost ~30/month. that is almost a double in cost. I cited that as my 2nd reason for not buying a new adapter.

It's been good; enjoy the service. I'm off to a new service myself.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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DentalRep
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 15, 2005
Posts: 85

PostPosted: Fri May 21, 2010 10:28 am    Post subject: Reply with quote Back to top

I had a pap 2 that recently went out after 5 years and they gave me a v-portal at no charge. All I had to do was bring up how long I have been with Vonage and they did it for me without a fight.

_________________
Keith Wilson
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Scottsman
Vonage Forum Junior
Vonage Forum Junior


Joined: Apr 16, 2010
Posts: 38
Location: NC

PostPosted: Sat May 22, 2010 12:32 pm    Post subject: Reply with quote Back to top

Vonage standard RA policy is to replace any defective device free of charge. You lost out.
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lostroadie
New Forum Member
New Forum Member


Joined: Jun 04, 2010
Posts: 1

PostPosted: Fri Jun 04, 2010 7:38 am    Post subject: customer service Reply with quote Back to top

I have now been on the phone (work phone) for over an hour, I have had to reboot my Vonage device 11 times, I can barely understand the broken english of the service rep, who by the way refuses to let me speak to a manager, and is a nasty twit! What do you do, my home phone has worked just fine for over 2 years with the Vonage service and this is now the one problem that would make me go to comcast, at least with them i can talk to someone in the fricking United States that not only speaks but understands english!

The best part was that she (noway that I could say or spell her name) had the nerve to tell me she was calling from Texas! The number on my caller id is 118662434357, dont think thats in texas! bring these jobs back to the United States! Put the people damn customer first and not the dollar! to me this is a huge pain! now they finally after almost 2 hours think its the Vonage device! d'uh its 5 years old!
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Scottsman
Vonage Forum Junior
Vonage Forum Junior


Joined: Apr 16, 2010
Posts: 38
Location: NC

PostPosted: Sat Jun 05, 2010 11:03 am    Post subject: Reply with quote Back to top

Vonage has two call centers in America (Holmdel, NJ and Concord, NC) and two overseas. Just call 2-3 times and your bound to get an American. The other two centers are in Bangalore India and somewhere in the Philippines. Note these are just TS centers, Customer service etc may be located in the same or additional centers.
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mikewashtm
Full Forum Member
Full Forum Member


Joined: Sep 23, 2013
Posts: 64

PostPosted: Sun Oct 06, 2013 10:17 am    Post subject: Reply with quote Back to top

Farewells are really not easy but I have a strong feeling that you would come back.
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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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