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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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Vlatman
Vonage Forum Associate
Vonage Forum Associate


Joined: Apr 13, 2008
Posts: 18

PostPosted: Sat May 08, 2010 5:33 pm    Post subject: V-Portal Slows Uploads Reply with quote Back to top

I recently upgraded my Comcast service that was supposed to give me 4mb uploads. No matter what the Comcast technician recommended, I could only achieve 1.4mb uploads. QOS was not turned on. My set up was Comcast modem-V-Portal- Router-Computer. I switched the V-Portal with the router and was able to get full upload speeds. I wasn't aware that the V-Portal could slow internet speeds. I have noticed no changes to phone quality. Download speed is around 16mb. I just thought I'd pass this along in case anyone else was having the same problem.

Jennifer
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Scottsman
Vonage Forum Junior
Vonage Forum Junior


Joined: Apr 16, 2010
Posts: 38
Location: NC

PostPosted: Sat May 22, 2010 12:52 pm    Post subject: Reply with quote Back to top

There is an additional setting inside the device that can only be accessed by Technical Support that scales bandwidth to prioritize bandwidth for Voice. In 99% of cases this works properly. In your case it is malfunctioning and you will need to contact Technical Support and ask them to "Disable Upstream and Downstream Bandwidth Scaling" and this will fix the issue.
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Vlatman
Vonage Forum Associate
Vonage Forum Associate


Joined: Apr 13, 2008
Posts: 18

PostPosted: Sat May 22, 2010 2:03 pm    Post subject: Reply with quote Back to top

Scottsman,

Thank you so much for the reply. I've been using the new set up for over a month now (modem-router-vportal) and I've been very happy. I'm getting full internet speeds and phone quality has been perfect. I'm just going to leave it this way, so I don't need to call technical support. Very kind of you to respond though.

Jennifer
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Scottsman
Vonage Forum Junior
Vonage Forum Junior


Joined: Apr 16, 2010
Posts: 38
Location: NC

PostPosted: Sat May 22, 2010 5:21 pm    Post subject: Reply with quote Back to top

Your most welcome, for future reference though if you do experience choppy audio, dropped calls, one way audio, or any other digital audio symptoms these can be caused by routers being in front of a Vonage Device. Resolution for these problems requires the original configuration you had. In that case of course the solution i provided would fix the bandwidth as well. Of course the "Not broke dont fix it" philosophy does apply here and until such time you have those audio issues, leave it as it is Smile
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metzgerm
Full Forum Member
Full Forum Member


Joined: Oct 19, 2013
Posts: 72

PostPosted: Mon Nov 11, 2013 7:03 am    Post subject: Reply with quote Back to top

Vlatman wrote:
Scottsman,

Thank you so much for the reply. I've been using the new set up for over a month now (modem-router-vportal) and I've been very happy. I'm getting full internet speeds and phone quality has been perfect. I'm just going to leave it this way, so I don't need to call technical support. Very kind of you to respond though.

Jennifer


I'm glad this worked for you. By the way, what toll free number did you use to call them?
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