Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Hard Wiring - Installation
Author Message
scorp508
New Forum Member
New Forum Member


Joined: May 02, 2010
Posts: 3

PostPosted: Sun May 02, 2010 11:12 am    Post subject: [Fixed]: VDV21-VD thinks I'm on the wrong phone port. How? Reply with quote Back to top

Adapter: VDV21-VD

Our brand new Vonage adapter thinks we are using the wrong phone port even though port 1 is activated and that is what we're connected to. Moving the phone cable to port 2 for fun results in the same error code 7 as when it is in port 1.

There is only one phone line in the house at the moment and everything is using the red/green pair. I've tried moving the service to port 2 via the webpage, waiting 30 minutes, and moving the service back to port 1. The phone line where it is connected to the Vonage adapter has is red/green as the inner pair and yellow/black as the outer pair. In the parts of the house where I'm using CAT-5E cabling I am using the blue/bl-wh and brown/br-wh pairs for telelphone signal so I can still use the cable for 10/100 Ethernet down the road if the need arises.

The normal Verizon FiOS phone service works just fine using all the same telephone wiring. I have the Vonage adapter in the basement next to the FiOS ONT and disconnected the ONT from where it jacks into the house's telephone wiring and plugged in the Vonage adapter to the same telephone port the ONT was using.

The Vonage 1st line support was horrible, reboot this, reboot that, let me change you to port 2 (even though I told him I had already), let's try MAC cloning (why? didn't work anyways), he reset my settings from his end, and upon reboot the device applied the 2nd firmware update of the day, then my cell dropped the call and he didn't bother calling me back even though a callback # was provided.

Any thoughts? What could I be missing? The diagnostic tests on the adapter for Bandwidth & Connection return with good results, the phone port test hangs forever, and the quality test errors with "Network Error" right away.

At the moment I have the adapter behind my Linksys WRT54G router/switch and put the Vonage adapter's IP address into the DMZ so all ports would be available to it without having to forward UDP 10,000-20,000 to the IP. It was acting the same way when I had the Vonage adapter directly plugged into the FiOS ONT and the Vonage guy was on the phone with me.

*edited to fix one mistake*
View user's profile Send private message
scorp508
New Forum Member
New Forum Member


Joined: May 02, 2010
Posts: 3

PostPosted: Sun May 02, 2010 7:15 pm    Post subject: Reply with quote Back to top

So I got this fixed. I tested plugging a phone directly into the Vonage adapter instead of using the house wiring and this worked fine using either a 1-line phone cable or a 2-line cable. Odd. I then put the phone back where it was in the house, and yup it didn't like it again.

I did some more reading up and found a few threads about how to hard wire with home alarm systems. Well... this house does have an old alarm system. it is not currently in use and not even plugged into a power source, but the system did have its telephone quad-cord wired into the same surface mount I was using just after the FiOS ONT and/or had the Vonage adapter plugged into to provide the whole house with Vonage. I removed the alarm's quad-cord from the surface mount and instantly Vonage started working. I guess the alarm even though off did have some cross-wiring going on in its RJ31X jack even though the "alarm" side of this jack was disconnected too.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New PaulusPen
New Today 18
Yesterday 39
Total 85625

Who Is On Site
Visitors 125
Members 0
Total 125


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Last Trade:
Change:
As of:

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.39 Seconds and 455 Pages In The Last 60 Seconds
The Vonage VoIP Forum