[Fixed]: VDV21-VD thinks I'm on the wrong phone port. How?

Posts: 3 · New Forum Member Joined: May 02, 2010 Posts: 3

Adapter: VDV21-VD

Our brand new Vonage adapter thinks we are using the wrong phone port even though port 1 is activated and that is what we're connected to. Moving the phone cable to port 2 for fun results in the same error code 7 as when it is in port 1.

There is only one phone line in the house at the moment and everything is using the red/green pair. I've tried moving the service to port 2 via the webpage, waiting 30 minutes, and moving the service back to port 1. The phone line where it is connected to the Vonage adapter has is red/green as the inner pair and yellow/black as the outer pair. In the parts of the house where I'm using CAT-5E cabling I am using the blue/bl-wh and brown/br-wh pairs for telelphone signal so I can still use the cable for 10/100 Ethernet down the road if the need arises.

The normal Verizon FiOS phone service works just fine using all the same telephone wiring. I have the Vonage adapter in the basement next to the FiOS ONT and disconnected the ONT from where it jacks into the house's telephone wiring and plugged in the Vonage adapter to the same telephone port the ONT was using.

The Vonage 1st line support was horrible, reboot this, reboot that, let me change you to port 2 (even though I told him I had already), let's try MAC cloning (why? didn't work anyways), he reset my settings from his end, and upon reboot the device applied the 2nd firmware update of the day, then my cell dropped the call and he didn't bother calling me back even though a callback # was provided.

Any thoughts? What could I be missing? The diagnostic tests on the adapter for Bandwidth & Connection return with good results, the phone port test hangs forever, and the quality test errors with "Network Error" right away.

At the moment I have the adapter behind my Linksys WRT54G router/switch and put the Vonage adapter's IP address into the DMZ so all ports would be available to it without having to forward UDP 10,000-20,000 to the IP. It was acting the same way when I had the Vonage adapter directly plugged into the FiOS ONT and the Vonage guy was on the phone with me.

*edited to fix one mistake*

Posts: 3 · New Forum Member Joined: May 02, 2010 Posts: 3

So I got this fixed. I tested plugging a phone directly into the Vonage adapter instead of using the house wiring and this worked fine using either a 1-line phone cable or a 2-line cable. Odd. I then put the phone back where it was in the house, and yup it didn't like it again.

I did some more reading up and found a few threads about how to hard wire with home alarm systems. Well... this house does have an old alarm system. it is not currently in use and not even plugged into a power source, but the system did have its telephone quad-cord wired into the same surface mount I was using just after the FiOS ONT and/or had the Vonage adapter plugged into to provide the whole house with Vonage. I removed the alarm's quad-cord from the surface mount and instantly Vonage started working. I guess the alarm even though off did have some cross-wiring going on in its RJ31X jack even though the "alarm" side of this jack was disconnected too.