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jnalli121
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Joined: May 01, 2010
Posts: 1

PostPosted: Sat May 01, 2010 10:52 am    Post subject: Internet keeps disconnecting Reply with quote Back to top

My Vonage adapter (vdv21-vd) keeps disconnecting every hour or so and knocks down my entire network with it. When it "crashes" it gives me the error code 001 and asks me to reboot my entire network by powering off and waiting for 10 seconds. Currently i have it set up the standard way which is recommended by Vonage so that it runs from my cable modem (D-link DCM-202) to the Vonage adapter (VDV21-VD) to my router (Trendnet TEW-652BRP). Any help would be greatly appreciated.

Also im using charter cable internet if that changes anything.
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Scottsman
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Joined: Apr 16, 2010
Posts: 38
Location: NC

PostPosted: Sun May 02, 2010 6:13 pm    Post subject: Reply with quote Back to top

Two things to try. First, power down your VDV-21, Router, and Cable modem, also disconnect the Coax cable from the modem. Let sit for 5 minutes, then plug in the Coax cable to the modem, power on the modem, wait 2 minutes or until the modem is completely powered on. Then power on the Vonage device, wait till you have dial tone, then power on the router.

If your device still drops offline frequently after this, remove the power from your router, then hold down the Vonage device reset button for 60 seconds or until it has rebooted a full 3 times. DO NOT release the button until the full 3rd reboot cycle or it will not reset. Then power on your router after you have dial tone.

If neither of these fixes your issue you will need to contact Vonage Technical Support @ 1-866-243-4357 to have them repair the device through a firmware reload.
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metzgerm
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Joined: Oct 19, 2013
Posts: 72

PostPosted: Mon Nov 11, 2013 7:08 am    Post subject: Reply with quote Back to top

Check first with your laptop directly plugin to the modem, bypassing the Vonage ATA, if it's still disconnecting, then that would usually be a line issue with your ISP.
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