Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
Poll

Should Vonage customers have the option to choose unlimited Enhanced 411 for a fixed 50˘ monthly fee, or not?
Yes - I should get to choose unlimited Enhanced 411 if I want it, in my Vonage account "Features" or "Add-ons".
50%
 50%  [ 2 ]
No - All Vonage customers should have to pay 50˘/month for unlimited Enhanced 411 whether they want it or not.
50%
 50%  [ 2 ]
Total Votes : 4

Author Message
sojs
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 18, 2005
Posts: 15
Location: Pleasanton, CA

PostPosted: Tue Apr 13, 2010 1:17 am    Post subject: Unlimited Enhanced 411? No thank you. Reply with quote Back to top

Just received the Vonage email about the increased Emergency 911 and Information Services Fee and the Regulatory, Compliance and Intellectual Property Fee.

The email says each monthly fee will go from $1.49 to $1.99 - a total of $1.00 extra per month. The email also says Vonage is
Quote:
... adding free, unlimited Enhanced 411 to all Vonage calling plans ...


However, I haven't used 411 for years, so this adds no value for me. Instead of forcing all customers to pay this fee, I would like Vonage to please let me and other customers choose whether or not we want Enhanced 411.

I for one would opt out. Instead of paying for 411, I've used Google's 411 service (800-466-4411), toll-free 411 (800-555-1212), and anywho.com for finding the numbers I need. They're all free. The new Vonage service charges $0.50/month for something I do not need and do not want.

What do you think? Please vote in the poll. Let's see if Vonage listens to its customers and changes this new policy. Thanks!
View user's profile Send private message
Vlatman
Vonage Forum Associate
Vonage Forum Associate


Joined: Apr 13, 2008
Posts: 18

PostPosted: Wed Apr 14, 2010 3:29 pm    Post subject: We are talking about 50 cents right? Reply with quote Back to top

When I first saw your post, I figured it must be about some unreasonable rate hike. Are you really getting bent out of shape over 50 cents? Verizon, AT&T, Call America and most phone companies charge for 411 service. I don't believe any of them come close to the Vonage monthly price of $24.99 with all the features. If you gotta complain about something, please....not about 50 cents a month! Keep the forum for real issues and concerns.

Jenny
View user's profile Send private message
sojs
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 18, 2005
Posts: 15
Location: Pleasanton, CA

PostPosted: Thu Apr 15, 2010 7:45 pm    Post subject: Reply with quote Back to top

Jenny ---

You are missing my point. It's a small dollar amount, but the issue is being forced to pay for something I don't want or need. It's about freedom of choice instead of being forced to "upgrade" involuntarily. The related issue is that they are calling it a "free … added benefit" when it in fact costs money. That is misleading and dishonest.

For you to say my concern is not "real" is jut plain rude. It's real to me, and you should respect that.

If you think each customer should be forced to accept this bogus "upgrade", then vote "No" in my poll.

But if you think each of us should get to choose what features and add-ons we want to use or pay for - just like we can with voice mail, virtual phone numbers and all the others - then vote "Yes".

The recent policy change bundles up a service into the basic calling plan that I don't want, and forces me to pay extra for it too. They could offer it for free to everybody or make it an optional add-on service. Either of those would be fine.

Instead though, they're requiring it and falsely claiming it's free when it's not. They are insulting the intelligence of every customer when they claim something's free and then turn around and charge 50˘ each month for it.

Surely you can see why this is objectionable!
View user's profile Send private message
sojs
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 18, 2005
Posts: 15
Location: Pleasanton, CA

PostPosted: Thu Apr 15, 2010 9:10 pm    Post subject: Reply with quote Back to top

For the record, here's a full copy of the notice we received. It arrived April 12, just after 6 pm Pacific time:

Quote:
"Re: Account # [xyz]

Dear [Customer] –

At Vonage, we’re committed to providing our valued customers with the best experience possible through regular updates to our services. Effective April 23, 2010, we’re making the following changes:

We’re adding free, unlimited Enhanced 411 to all Vonage calling plans – saving you $1.49 per 411 call! This added benefit is included in the Emergency 911 and Information Services Fee which also ensures we provide nationwide E911 service in accordance with FCC regulations.

In addition, the Regulatory and Compliance Fee becomes the Regulatory, Compliance and Intellectual Property Fee. This fee covers our regulatory-related and legal compliance expenses, including those related to customer privacy protection, anti-fraud protection and number portability, as well as intellectual property-related costs enabling our services.

Both fees will increase from $1.49 per month to $1.99 per month beginning with your first billing cycle on or after April 23, 2010. This change will allow Vonage to maintain our commitment to safety, innovation and customer service.

If you have any questions, please visit Vonage Customer Support.

Thank you for your business.

Vonage"
View user's profile Send private message
Scottsman
Vonage Forum Junior
Vonage Forum Junior


Joined: Apr 16, 2010
Posts: 38
Location: NC

PostPosted: Fri Apr 16, 2010 12:47 pm    Post subject: Misunderstanding Reply with quote Back to top

Your already getting an amazing service at a cheap price. Are you really so petty as to complain about 50c?
View user's profile Send private message
DLevenson
Vonage Forum Master
Vonage Forum Master


Joined: Jun 09, 2008
Posts: 227
Location: NJ

PostPosted: Fri Apr 16, 2010 9:42 pm    Post subject: Reply with quote Back to top

For most of the last century, calls to 411 for local directory assistance, and to 555-1212 for long-distance directory assistance, were free. No coin required, when calling from a pay phone, and no charge appeared on your home phone bill. In other words, all subscribers were charged for directory assistance as part of the recurring non-usage-sensitive portion of their telephone bill. The charge was not itemized, and not optional.

That changed after the 1984 court decision which effectively ended AT&T's monopoly on telephone service in the USA. Since then, directory assistance has been charged per-call, rather than flat-rate.

Vonage has followed the lead of Cablevision and a few other carriers and returned to the traditional "free 411" service by replacing the usage-sensitive per-call price with a flat-rate charge embedded in the recurring subscription price. At 50c per month, you are saving money under this plan if you make only one DA call per month.

I agree that calling it free is wrong. It could more accurately be described as "included in the flat rate". Describing the flat-rate residential service as "unlimited" is also wrong. It could more accurately be described as 5,000 minutes per month. But I still find, when I shop around and compare carriers, that Vonage is more cost-effective for my household than competing services of which I am aware.

_________________
Dave Levenson, NJ
View user's profile Send private message Visit poster's website
sojs
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 18, 2005
Posts: 15
Location: Pleasanton, CA

PostPosted: Mon Apr 19, 2010 1:14 am    Post subject: Re: Misunderstanding Reply with quote Back to top

Scottsman wrote:
Your already getting an amazing service at a cheap price. Are you really so petty as to complain about 50c?


Do you really think this is a "petty" thing, Scottsman? Look at Vonage's 2/26/2010 Annual 10K Report. You can find it on their Annual Filings page. See Item 7, Page 28, Management's Discussion. At the bottom of the page is a table of key metrics.

On 12/31/2009, Vonage had 2,434,896 paid subscribers. If we hold their subscriber base constant for twelve months after this fee goes into effect, Vonage would generate $0.50 x 2,434,896 = $1,217,448 per month in new fee revenue, or $14,609,376 for the year.

Is $14.6 million petty in this economy? Hardly. I'd like $14 million, wouldn't you?

Still think this 411 thing is 'free'? There appear to be 14.6 million reasons to the contrary. Still think they are not being deceptive in describing this fee? Oh, never mind. We customers aren't supposed to notice things like this.

I asked Vonage customer service to break out the cost of each part of this new fee, but they would not. Syed in Customer Service replied this afternoon:

Quote:
Sean, we collect $1.99 for the "Emergency 911 and Information Service Fee" as a complete fee for offering Nationwide Emergency 911 Service in compliance with FCC regulations, Vonage 911 dialing and NEW Unlimited 411 Dialing - saving you $1.49 per 411 call. We do not itemize this fee as a separate charges for offering these services.


So, Vonage won't tell me how much they're actually charging for the supposedly "free" 411 service, and how much they're charging for the E911 and 911 services. If you can find out, by all means post it here. But I tried and failed.

Scottsman, please look at one of the other metrics in the table on page 28 of the 10K. Vonage lost 155,458 paid subscribers between 12/31/2008 and 12/31/2009.

Where did they go and why? Please think about that for awhile. If you still think I'm being petty, let me know.
View user's profile Send private message
sojs
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 18, 2005
Posts: 15
Location: Pleasanton, CA

PostPosted: Mon Apr 19, 2010 2:36 am    Post subject: Reply with quote Back to top

DLevenson, thanks for the reply. Some thoughts:

DLevenson wrote:
... In other words, all subscribers were charged for directory assistance as part of the recurring non-usage-sensitive portion of their telephone bill. The charge was not itemized, and not optional.


All this was before the web existed, before all the free phone-number lookup services came into being. Consider why people created these alternatives. Could it be to escape the tedium - and later, the cost - of making a call to get a phone number, to make yet another call?

DLevenson wrote:
... you are saving money under this plan if you make only one DA call per month.


I make no DA calls. Haven't for years. I don't expect other customers to subsidize my calling habits, but I likewise sure don't want to subsidize theirs. V's new fees propose to force me to do just that.

I emailed Customer Service to ask them not to impose this fee. On Friday 4/16, Kamal replied. His explanation was involved, but the heart of it was:

Quote:
... For these reasons, I have issued a one-time credit of $6.00; $6.00 for each voice line on your account to help you to adjust to these upcoming fee changes. ...


So, it pays to ask! The upside is the year-long 'grace period' this works out to be. The downside is that it ends after a year, and I still can't just opt out altogether.

DLevenson wrote:
... I agree that calling it free is wrong.


Thank you! Now, please vote "Yes" in my poll.

DLevenson wrote:
... Describing the flat-rate residential service as "unlimited" is also wrong. It could more accurately be described as 5,000 minutes per month.


I've been on the Basic 500 Plan since May 2005. Back then it was $16.94/month. Now it totals $23.21/month. These two new fees will add $1 to my monthly bill, but my calling habits seldom bring me even close to the 500-minute ceiling.

Policy changes that raise my bill by 4.3% to $24.21, when I've done nothing to merit the higher fees, are entirely unwelcome.

A company that offers service to new customers for $14.99/month, but doesn't offer me a comparable deal when I've been a loyal customer for nearly five years, strikes me as short-sighted and disrespectful.

It also seems inappropriate to ask long-term customers to carry even more of the cost for the company's legal expenses and new customers, yet that's exactly what the other 50-cent monthly fee does.

You can see that V paid more than $304 for each new customer and suffered a 3.1% churn rate in 2009. See V's 2/26/2010 Annual 10K Report on their Annual Filings page. See Item 7, Page 28, Management's Discussion. At the bottom of the page is the table of key metrics that I'm referring to.

DLevenson wrote:
... I still find, when I shop around and compare carriers, that [V] is more cost-effective for my household than competing services of which I am aware.


Googling for compare [V] [competitor name], and visiting broadbandreports.com will shed more light on this for you. So far, voipo seems to be a good alternative ...
View user's profile Send private message
Scottsman
Vonage Forum Junior
Vonage Forum Junior


Joined: Apr 16, 2010
Posts: 38
Location: NC

PostPosted: Mon Apr 19, 2010 10:55 am    Post subject: Reply with quote Back to top

Really? Voipo is a better value? please break that down for me. They offer no international free calling plans beyond 60 minutes/month, they ship ancient PAP2 VTA's which while reliable... i expect higher tech with a "New" phone line. They lack many features Vonage has including support for a physical fax machine. Honestly it looks like you get what you pay for. i would pay 3-4x as much w/ Voipo as Vonage because of their non existent free Int'l calling.
View user's profile Send private message
sojs
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 18, 2005
Posts: 15
Location: Pleasanton, CA

PostPosted: Mon Apr 19, 2010 1:34 pm    Post subject: Reply with quote Back to top

Scottsman wrote:
Really? Voipo is a better value? please break that down for me. They offer no international free calling plans beyond 60 minutes/month, they ship ancient PAP2 VTA's which while reliable... i expect higher tech with a "New" phone line. They lack many features Vonage has including support for a physical fax machine. Honestly it looks like you get what you pay for. i would pay 3-4x as much w/ Voipo as Vonage because of their non existent free Int'l calling.


Okay, here goes:

For you, maybe V makes sense. You may need the international calling and fax machine support. I don't because I get those elsewhere.

For international calls (very few by the way), I pay V or I use Skype.

For inbound faxes I use my business toll-free number that includes fax capability, Kall8. I dislike stacks and file folders full of paper, so I want a pdf file instead and that's what they do for me, sent to my gmail inbox. Kall8.com, check them out.

For outbound faxes - rarer and rarer these days - I pay fax1.com 12˘ per page with no monthly base fee. They have kind of a kludgy web interface but so what. I used to use efax, but they charged money each month even if I sent/received no faxes.

I don't need a sexy new router. As long as the older ones from Voipo work out of the box, I'm fine with that.

If Voipo hasn't locked their routers down and allows upgrades to the firmware, then that would be a bonus. V has locked down the Cisco/Linksys RT31P2 routers so that we are stuck with firmware 1.30.01 from 2006. Firmware version 1.30.07 exists, but V either can't or won't let me upgrade so I can protect myself. Nobody from V customer service has ever offered to ship me a new router or at least the same model with upgraded firmware. Another example of V's shortsighted and disrespectful treatment of long-time loyal customers. I really don't like being taken for a sucker or being taken for granted.

Scottsman, you seem to want all of your phone/fax stuff from one provider, which is fine if that's what works best for you.

Over time, I've found I end up paying more for a bundled plan than if I'm willing to break out the features and shop for the best provider for each one. Bundled plans may have most of what I need, but I almost always discover that they lack features/settings that prove to be indispensable.

For someone like me, I'll take the $8.25/month for Voipo over the $23.71 for V any day. Yes Scottsman, I get what I pay for. That suits me fine because I know what I need and want and I don't have to pay anyone anything extra.

For more comparisons, check out broadbandreports.com, aka dslreports.com:

http://www.dslreports.com/comment/3156/69707

and

http://www.dslreports.com/forum/r23946036-Cost-comparison-P8Vonage-Voipo-Ooma
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New zokssetpek
New Today 0
Yesterday 1
Total 98574

Who Is On Site
Visitors 149
Members 0
Total 149


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.64
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.76 Seconds and 132 Pages In The Last 60 Seconds
The Vonage VoIP Forum