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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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mbhn5204
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Tue Jan 25, 2005 8:21 pm    Post subject: E-mailing Customer Care Woes Reply with quote Back to top

Ok! What gives with the Customer Care E-mail facility on the Vonage Web site? Mad I have sent several questions to Billing as well as a few others. I get the mandatory automated message saying that they will get back to me, they never do. Now, we cannot even call in due to switching problems. I'm getting a little frustrated with Vonage Customer Care.
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rebus
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Tue Jan 25, 2005 10:18 pm    Post subject: Reply with quote Back to top

I wish there was better news, but expect to wait at least 2 weeks+ for an answer. Early this month I submitted two questions-- one about billing, and the other about a mistake in crediting my account for a referral. It took 17 days for the one, and 18 days for the other, to get answers.

Inexcusable. TOTALLY inexcusable.

 
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mbhn5204
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Wed Jan 26, 2005 2:53 pm    Post subject: Emailing Customer Care Woes Reply with quote Back to top

I am a bit perturbed with billing at the moment. They charged my credit card for a sum without asking me, informing me that it needed to be done and why? It was a small sum, but that is not the point. Can I trust billing with my credit card info? Was it an error?

If I cannot trust Vonage with sensitive financial data, I will be forced to cancel my affiliation with them and FedEx their equipment back to them.

Inexcusable is an insufficient word. I can't type what I really feel about this. Evil or Very Mad
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asaj
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 05, 2005
Posts: 11

PostPosted: Wed Jan 26, 2005 7:59 pm    Post subject: Reply with quote Back to top

I feel your pain. I sent back my equipment a week ago, and have been trying to find out when they will credit my card back, but my emails go unanswered, and i get a busy signal when trying to call. I am glad I decided to cancel my service...nothing is more frustrating.
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rebus
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Wed Jan 26, 2005 10:27 pm    Post subject: Re: Emailing Customer Care Woes Reply with quote Back to top

mbhn5204 wrote:
I am a bit perturbed with billing at the moment. They charged my credit card for a sum without asking me

My biggest gripe with billing is they'll credit your Vonage account, but won't credit back your credit card. They did an add-on to my account and agreed to waive the setup fee under the circumstances. It was processed by billing the full amount of the transaction against my credit card, then crediting my Vonage account $9.99.

In other words, they get all their money up-front, and I as the customer have to wait 30 days to get "benefit" of the $9.99 "credit" once the calendar catches up with the money they've grabbed and not returned.

BTW, when I emailed Billing Support using the website contact form, asking them to put the money BACK on my credit card. It took 17 days to get a reply saying they'd "credit my account". ****??? My credit card was never credited back, and the billing detail page shows nothing was done-- so their response was nothing more than a lie to shut me up.

Suuuuure, we'll take care of that for you. (NOT!) I'm really loving the price of Vonage and have referred several friends and family, but I'm becoming so angry over the shoddy "couldn't care less" support attitude that part of me wishes I'd gone with AT&T instead.... although AT&T probably has its fair share of problems, too.

 
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